Leased my 2019 X3 from BMW Mountain View and I would say that the process was certainly positive. People here were knowledgeable and ready to provide you with any information that might help you with the process. They made sure that you are satisfied with your choice. Overall I would recommend the place to anyone looking for their next purchase.
I had a great buying experience. I ordered M40i through Hadi. Hadi was professional, courteous, and helpful every step of the order and buying process. He returned my emails and calls promptly. And, I am very happy with my M40i.
After getting recall notice I called the number given but they never answered. After a second notice I called a second number and got an answering machine and left my name and number. They did not call back. After I got a “Final” notice I able to get a live person and set up an appointment. The service agent was courteous but they were only able to complete one of the two recall items.
Good experience overall. Sales person was great. Had to wait a while for the financial person to process paperwork, but once we met with him everything went smoothly. I think it was a busy day for sales. They are in process of remodeling so they are in temporary quarters. They handle that well considering.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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