The staff at Park Ave BMW is outstanding. Andy made this purchase easy. Matt and Jack made the pick up of the vehicle an easy experience. Andy is one of the best sales people I have ever dealt with. No nonsense, you buy the vehicle you want, not what they want you to buy! I strongly recommend this dealership! A note to all, please purchase the GAP insurance, this is one of the most important decisions when signing the papers. Do not get caught short insurance wise, by not protecting yourself!
Euna was fabulous. I bought my BMW from her sight unseen and from 3,000 miles away. The vehicle was everything she described and more. Her assistance with the shipper was spot on and trouble free for me.
Bobby made our car buying experience a breeze. From the very first conversation to the time we closed the deal he was very transparent and willing to work with us. We live in CT and discussed our needs by phone and when we arrived, he had already lined up all the paperwork and things were just as we had discussed and agreed to. Howie was equally friendly and professional as we signed all the paperwork. We could not have asked for more! Thank you Bobby and Howie.
I brought my 3 Series in to have the air bag replaced and while it was there had the oil changed and the radio repaired (it did not turn off). From the minute I drove in the staff could not have been more helpful. Service Advisor Gina Todisco was a pleasure to work with. While I was waiting, she reported back to tell me how the service was progressing. The technician E. Ibanez, immediately identified the problem with the radio and knew how to repair it. The repair took quite some time since Mr Ibanez would not reinstall the radio until he was sure the epoxy was thoroughly dry. Gina apologized for the time it was taking and even offered to drive me home. Attentiveness such as this is more than I ever expected. I was provided with a list of things which will need to be looked at, but they did not try to convince me that everything needed to be repaired immediately. They know how to treat customers and how to develop long term relationships.
Miguel was great! He was so helpful throughout my purchase. After test- driving the car I bought, I am positive Autoholding Hillside will be my go-to shop for all my car needs now. Correy Hill and Miguel Pierre where both so helpful throughout the financing process
The sales ladies, Shirley Chen and Priscilla Tsun are excellent! They are very professional and explained everything very patiently! This is my best experience to buy a new car, and I will definitely refer them to my friends. I am glad that BMW have them as their employees!
Priscilla and Shirley are very friendly, we came in one Saturday and never got a hello welcome to bmw... we came across these two who came up to us and asked if we needed help. We were about to leave but thank god for these two ladies!! Had a great experience and became very good friends!
I was so blown away by the Wilson Grace, who contacted me after I purchased my new X4.
I honestly enjoyed the hour he spent with me going over my car. He was patient and understanding and he made me very comfortable with all the new features.
I have never had such a pleasant experience in all my years owning a new car.
Thanks for having such a helpful person especially after the deal is done.
I have always had a good experience with the Service Dept. at BMW of Morristown. Alan Carpini is wonderful! He is extremely courteous, knowledgeable and efficient. He has always taken good care of my car, and advises me on what is really required to be done. I feel very secure working with him. Thanks Alan!
I just ordered a 440xi from BMW of Morristown. Mark Carvalho in Sales is awesome! He patiently helped me decide whether to buy my current 435xi or order a new one. He explained all aspects of the process, with expertise and experience. I'm very happy with the end result. Thank you Mark!!!
I have leased a new 2016 M235i from Morristown BMW. This is the third BMW I have leased from this dealership (previously a 540i Sport and a 128i with the M package) and my wife is currently driving her fourth X3 and looking forward to leasing another in Feb. 2017 when her current lease ends. It is obvious that we are loyal to this dealership due to their attention and great service. I should mention that there is a BMW dealership which is closer to our residence (BMW of Bridgewater). That being said, I want to lay out an issue with this most recent transaction. I ordered my M235i with the limited slip differential. The official BMW USA website states that the car comes standard with performance tires, mixed size, non-runflat. The run flats are a no cost option which I did not select. I intended to purchase an inflatable spare that I could throw in the trunk when necessary - one is described in the owners manual (another option would be to upgrade to run flats with performance specs - also described in the owners manual). In addition, the runflat option comes with engine speed limitation as well. I did not want these options. Although I will not race the car, I intended to attend Octoberfest and run the car on a track with an instructor to better understand the limits and nuances of the (BMW) driving experience. I will not be allowed on some tracks with non performance tires, thus the car is not meeting my expectations from that standpoint. Let me say that otherwise the car is was delivered in excellent condition and drives very well on public roads - something I have always found with my BMW's. The car came with an interior which was different than the one I ordered, but I was called immediately to make sure it was acceptable (it was). It has also come with the runflat option (including the speed limiter). I never would have put the money into the limited slip differential and then opted for the run flat package. I called my sales person and we are to meet and discuss options, and it is my hope that these problems will be dealt with accordingly. I have every reason to believe that this issue will be handled to my satisfaction. However, I have never had any real issue before, so this is new "territory" for me. If allowed, I will follow up with a future communication.
I was so impressed with how fast Al and his team worked to have my dream vehicle available for me the day I bought it. I had been shopping around quite aggressively for a while and the process was nightmarish. Al and Marc eased all of my anxiety and frustrations. They we’re professional, kind, and funny. I will definitely do business with them again!! Thanks guys!
Ron was very helpful and straight forward with the price of the car he work fast,I was in & out of there in no time I’ll definitely go back whenever am ready to change my car.I recommend this dealer Thanks again Ron.
Came in to Rallye for the car???s first oil/filter change and tire rotation. Told my service rep Chy that I needed to be out quickly, and he made sure I was on the road before the time I requested. Fantastic!
by Mrs.Margaret Montague from East Stroudsburg,PA.
December 4, 2017
This is my second purchase at this location. Originally I purchased a pre-Owned vehicle in 2012 .I was very pleased with the purchase and the staff, as a matter of fact I felt it couldn't get any better.Boy was I wrong. Nick Di Bernard was awesome he went above and beyond my spectations. He was courteous professional and stood true to his word. I'm so happy with my 2014 Grand Turismo...Thanks Nick for creating a" miracle" and Jeff(aka Barry White) for making the finalization so smooth.
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