I had an excellent experience with my purchase. The owner Michael and I struck an instant rapore and my salesman Heath worked collaboratively with me to come to agreable and mutually beneficial terms. A family owned business that makes you feel welcome from the moment you step in the door to the time you leave with your new vehicle
by Judy extremely happy customer from King of Prussia, PA
October 26, 2018
The best car buying experience ever. I ordered a white 2019 X3 and when it was already 3 weeks into production I decided I wanted to change the color to black. The dealership said no problem as we will put it in the showroom and we will sell it anyway. Next my car came in with the right color but incorrect trim. Again they stood behind their mistake and said no problem. They ordered me in a fresh vehicle and I received it within 3 weeks. My old car had depreciated in the process however both Mark K. my salesman and Nick D. the sales manager stood behind their word and worked everything out, gave me the same trade-in value and made sure they stood by the numbers originally quoted! They made the whole buying process extremely easy and their BMW genius Safe is amazing as well and spent a lot of time with me going over the vehicle. I am in love with my new car and will be purchasing many more BMW's in my future and I will never look elsewhere! You will leave this dealership knowing that you made the right choice as they are honest, trustworthy and have integrity! Thanks again to everyone at mainline BMW!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Just left BMW of the Main Line for yet another Seamless Service Visit! I Applaud them for the Insite in hiring Top Notch service minded Staff. My Service Agent, Bill Sampson is the reason I am and will always be a loyal BMW of the Main Line Customer! This guy not only "Gets It" he makes each and every client his Priority! I'm in a Successful Service Business and I can honestly say I learn a lot from watching this guy! Kid Glove Customer Service!! And the Car Wash at the End of each Service, Brilliant!!
See you Soon,
I could not have been more happier with my experience at this dealership. I found a pre-owned BMW 328i with low miles and a clean carfax report. It was a simple buying experience. I did most of the process before I even went to the dealership. This was my first time at this dealership and it was beautiful. Multi level with elevators so I didn't even have to walk up the steps. This was a huge benefit with my bad back and knees. Lastly, the general manager, Joe Serock even came out and said hello. All in all, great experience and I'd recommend this store to anyone I know. Thanks again, Ian
I have never had better care then I received at BMW Main Line. I have had three very stressful situations with my car and every time they put me at ease and took care of the problem. They even offered to drive me to my house in Delaware to pick up my car or to drop me off. They go above and beyond service. I would definitely recommend this dealership to anyone.
My mother and I were looking to buy a used car and found Maguire Automotive on the internet. Once we got there, the salesmen and women took us under their wing and found us the right car for our price range. I recommended Maguire to my neighbor as soon as we got back home with our new car!
I really enjoyed the buying process. They took exceptional care in explaining and answering all my questions. They have kept their word when it comes to service time and cost of service. Overall if they said it you can believe it.
Carl on the sales team is extremely user friendly. He is knowledgeable, patient, honest and always willing to help. I have purchased two cars through him. We are so pleased with both purchases.
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