Another purchase, another great experience!
November 29, 2014
We have bought yet another vehicle today from BMW Morristown, this time a 2015 Estoril Blue 335i xDrive M-Sport 8-speed automatic. A month ago we purchased a 2015 Alpine White M3 7-Speed DCT (you'll find another review from me below). Our experience today has re-affirmed once again that BMW Morristown is the best dealership in the area due to their exceptional service! This time we dealt with Alvin Monroy (salesman) for the car purchase and Kevin Luan (finance manager) for the paperwork. It was my second time working with Kevin and my first time both meeting and working with Alvin. Where to start with Alvin...first off, he's by far the most human-like car salesman I've ever encountered in my life. He is somebody who you truly feel like you can invite over to a barbecue and enjoy a game with. He's incredibly professional, calm, polite, charismatic, friendly, and sociable. He worked with us extensively with the utmost patience to help us narrow down our car search and it was obvious that he had our best interests in mind the entire time. He fully and clearly answered all of our questions and made sure that we received all of the available incentives. He was never pushy, didn't pressure us, and played no games whatsoever. He is extremely straightforward; his only agenda is getting you the car that you want at the best price possible. Another great quality about him is that he is very knowledgable and knows a lot about the cars that he's selling, as well at the competition's cars. He and I talked about a lot of different vehicles and I was surprised to see how much he knew about each model. I HIGHLY recommend making an appointment with him if you're considering getting a new car because he crushes the car salesman stereotype. I also really hope he is still there for our next car purchase because he is truly one of a kind! Kevin is also amazing because he is charismatic and his focus was set on making the paperwork as easy and simple as possible while getting us the best deal with the bank. Although they've recently had to switch banks because of some issues, everything worked out fine for us as Alvin took even more money off of our car in order to make up for the difference in rates. Kevin is not your typical finance guy. Like Alvin, he is friendly, easy to talk to, and played no games. Instead of pushing us to buy every available extra, he talked to us about our driving habits and determined that many of them wouldn't suit our needs. He rightfully suggested only one, the Wheel and Tire Package, and we were glad he suggested it because it's a total must with the M-Sport Package. While signing the papers, we had great conversations and even shared a few laughs. There seems to be great communication between the finance department and the sales team because both guys knew what was going on at all times and the buying process was very fluid. In case you haven't been to the facility, take my word that it is impeccable. It is much larger than other BMW dealerships that I've been to and contains significantly more inventory. The lot is huge and they even have a considerable amount of inventory on the roof (thanks for the tour Alvin!).There is also a nice waiting area with comfortable chairs as well as fresh coffee, pastries, and other beverages which makes the place quite welcoming. All of the staff there are incredibly friendly, helpful, and appreciative of the well-earned business customers give them. The manager actually came over a few times to personally thank us for our business! There is no doubt in my mind that our future car purchases will come from there. Thanks a lot for yet another great experience guys! See you again soon. -Henry, Marcia, and Raivo