After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
This car drives great. Really like the all wheel d
by Dterry from Danville ky
January 12, 2019
Vehicle is everything we were looking for in SUV type vehicle. Perfect size for traveling and comfortable . This is the 4th Bmw we have owned and first time buying from this dealership.
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
We are really enjoying our X3
by PWH from Moran, wy
August 28, 2018
Our previous SUV was a ’mid-sized’ Infiniti QX4 that lasted more than 300,000 miles, but when we went looking for a new car the category had changed and we ended up buying a ’compact SAV’ BMW X3. The X3 is the same exterior dimensions as the QX4 but does have a smaller cargo area due to the longer engine compartment. However performance easily matches the QX4 - ’pick-up’is much better and we get an avg of 10-mph better (29.0). The 2.0 turbo 4 provides the same HP and better torque than the QX4. Inside comfort is all German- nice, solid, and well designed as well as being very quiet.
I worked with Christian McClure and he couldn???t have been more helpful. I didn???t really know what I wanted when I walked into the dealership and he walked me through different options and helped me settle on the 330e. He was flexible on price and didn???t push anything on me. It???s by far the best car buying experience I???ve had and will definitely go back when I???m ready for another.
Most Enjoyable Car We've Every Owned
by GTO Johnny from Nokomis, FL
December 9, 2018
Have the "M" package which adds quickness that compares with my Corvette. All wheel drive is fantastic; car is over engineered and fabulous. Made in America and we should be very proud!
Salesman Robin is wonderful,very professional, patient & kind. Best customer service I have had at a car dealership in awhile. We came in just to check out customer service before buying car but left out with the vehicle that night,we just picked up our hard tags 1 month later and we are very pleased.
by Mgw from Williamstown, NJ
December 21, 2018
Handles nice, drives smooth and looks great! Although this was a used vehicle, it looks brand new inside and out. I was extremely pleased with the condition, low miles and good price.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Sailing fool from Grapevine tx
January 4, 2019
Performance is exceptional. Find myself smiling ALOT! Plenty of room for me and my gear. Different driving modes accommodate different driving mood and conditions. Might have to get the wife one!
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
Great handling except poor tire quality
by Diana Das from Jersey City
October 10, 2018
This is one of the best SUV when it comes to advanced, reliability and perfect handling. The tires are the main concern because I they often run flat compare to most SUVS out there. I had to repair my tire multiple times compare to the Nissan SUV my dad owns in the same household. BMW's service doesn't cover but does offer for additional cost the tire services such as rotating or balancing which would improve most of their consumers experience with this tire issue. Otherwise the vehicle drives very smooth, very durable and comes with many cool features such as the head up display.
This car shopping experience was fantastic and hassle free. Teah was so kind, thorough and put me totally at ease thru the entire process. I???m getting ready to introduce my son to both Teah and Frank. He is considering a BMW. That will be the 4th one from Northwest BMW in the past 2 year. Great customer service. They have surpassed my expectations.
Love my BMW X3
by ChipsnSalsa from Up north, MN
October 25, 2018
This was my second X3. I love this vehicle. All my kids got their permit and license from the first one. Safe, reliable, comfortable, and "heavy well-grounded" vehicle. Super in winter with good set of tires. 258k miles on my last one(2004).
Engine is good one, fast, quick, easy. Have over 150k on my 2006.
The bad: its a trouble maker... expensive fix, when they go bad, it's big deal. Transfer case is naughty. Although most comfortable seating, it's a no frills on inside...same, yawn same.
I worked dirctly with Brian and he was very professional and willing to work with me to come to an agreeable price for a great pre-owned car. Brian was available at any time during the negotiation process and when it came time to pick up the car, it DID NOT disappoint!
My dream car
by BMWmom from Phoenix, AZ
January 13, 2019
I love this car! It's comfortable, fun to drive, and looks so pretty! Also, very reliable! I would definitely buy this car again and again!
My wife and I found our visit and subsequent purchase of a vehicle from Catonsville's dealership to be easy and timely. Client Advisor Harold Blackwell was so helpful, professional, courteous, and knowledgeable about the cars and buying process. Harold is the type of person I would recommend to others when purchasing a vehicle from your dealership.
by Cubbie03 from Aurora, IL
December 12, 2018
If you care about how your car drives and performs as soon as you hit the peddle, then the X3 will meet if not exceed your expectations. I thoroughly enjoyed the drive!
The ladies who greeted me were courteous and efficient. Harold Blackwell was informative and listened well. He explained the features and benefits of the car without overselling. I would definitely recommend working with Harold.
Ultimate Driving Machine
by No name from Gainesville, Fl.
December 3, 2018
BMW is truly the ultimate driving machine. Coming from a Mercedes GLC 300 the X3 is everything and more better ride,better handling, and the classic BMW styling.
My experience with keon torbin was of epic proportion listened very well without judgement. Very polite,helpful and knowledgeable. My experience with him I will forever share and will always return to him and BMW of catonsville. His tentivenes and attention to detail excels him in his capacity super great guy who has the ability to do so much more. Dewayne Vannoy
Most stylish suv I ever had
by Sumo from Windsor CT
December 27, 2018
Comfort wise awesome ... vehicle pick up which I never see in any vehicle ... heated seats and panaromic roof takes it to the next level ...
My visit to the BMW of catonsville was like no other dealership I have brought a vehicle from very easy,professional,informative,polite,knowledgeable was totally different than I would of imagined as I looked around the dealership I witnessed other buyers smiling not looking stressed. The staff a d management was just as good like they knew you. I just cant put in word my total experience was like at this location, I will defently return and recommend anyone looking for a vehicle to come here the selection was overwhelming a d the service we recieved was top notched. Very respectfull, not pushy like other dealers being steering dealers to clear their inventory. Just overall informative,knowledgeable and had great reference. Words just don't explain this dealership whom ever in charge has the perfect idea of how teams work great job see you'll again after the holiday.
by KNHAMN from Smithfield, Va
November 21, 2018
I love my new 2019 BMW. Haven’t even read manual yet. But it is the safety features I love the most. My car insurance went down because of that!
RT was a true pleasure to deal with during a stressful time when my existing car needed to be replaced quickly. He found me a great alternative and went above and beyond to ensure my satisfaction. Do yourself a favor... if you???re in need of a car .. new or used. Go see R.T.!
Excellent and reliable.
by Bob K from Monticello, NY
November 15, 2018
Excellent performance and reliability. Ride is superior to any car I've owned in the past. I highly recommend thjs particular model, especially in winter weather.
This is our 4th BMW, had Audis, Volvo, Lexus before but the driving experience and comfort is unique however the Stelvio, as far as power goes, had a better ?sport feel? but I decided going for the X3 because of reliability. My wife loves the X 2!
Great service would definitely be back Cheniqua Lee and Chris Martin definitely helped me out stayed late to help me out I really appreciate them so much
Bought Certified BMW X3 Xdrive28i for our daughter
by UAGolfer1981 from Tulsa, OK
November 29, 2018
Our daughter was involved in a wreck that set off the air bags in her BMW X1. The BMW was totaled but its safety saved her life. We went shopping for a replacement and after test driving the Lexus, Toyota and Land Rover, we selected a certified pre-owned BMW. What a great choice! The vehicle looked, drove, and smelled new! Larger than the BMW X1, but still very easy to drive/park. We were amazed how quiet it was inside while driving. 22 MPG in the city and almost 30 MPG highway! The Heads-Up Display is our daughter's favorite feature, allowing her to keep her eyes on the road and all times to keep watch for crazy drivers! Mom and I sleep well at night.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.