Malcolm was amazing and provided my wife an informative but stress free test drive. It sold us on the car. I am blanking on the name but the gentleman who helped with financing also did an amazing job and was helpful and honest.
I returned here recently in search of a car. Kevin communicated with me via email and we worked out numbers that way which was a dream come true. Instead of the pushy dealership tactics of normal he was very frank and accommodating in helping me reach a deal. We drove in at about 5pm of a Friday and drove out with a nicely polished and waxed car in one hour. The buying process was so quick and not aggressive since they don't push all those extras on to the buyer. Even my wife was shocked at how quick everything went. They even filled up the tank before we left which was an extra special touch we weren't expecting. Will definitely be back!
Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped.
I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience.
I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.
I am extremely happy with my purchase. My salesmen, Fred was exactly what you hope to find.
Extremely knowledgeable about the car and most important not pushy. My experience with Stevens Creek was exactly what I’d hoped to get. All of the staff I came in contact with were very helpful and professional. I would highly recommend purchasing a vehicle from this place.
This is my third BMW purchase and the Sales Manager at Stevens Creek BMW is one of the best I've worked with. The purchasing process was quick and efficient. I spoke to the Sales Manager about the car model, color, packages I'm interested in. The sales manager found me the exact car I wanted with a reasonable quote. When I stopped by the showroom, the car was available for me to test drive.
Hovik Sayadi helped me out greatly, I just purchased an i8 from them, he was very professional and we had a great talk at the same time. I’d recommend this place to anyone lookin to buy a BMW, 10/10 experience.
I visited Stevens Creek BMW to test drive a car I saw online. The test drive went well and I decided to purchase the car. The process was smooth, from negotiating the price to financing. All of the people I worked with were very nice and respectful of my time. I am very happy to own my new BMW from Stevens Creek BMW.
We enjoyed the buying experience with Sara. She selected a much better 2016 i3 than the one we came to see—the original had a mark on the side and was 3,200 more expensive. The finance piece was a little lengthy but not terrible. I would buy another car here and will recommend to others.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We went to many places befor we found these people. I wish we would have not wasted time at those other shady places! The cars they have there are in a completely different league. They all looked new and drove perfect! The prices are fair and they are not pushy at all. My daughter loves her car. Our small budget went far with them.
Today I drove away from the dealership as a first time car buyer! I had an amazing experience with this A+ team. Nick the GM was super helpful with setting me up with his team that gave me the true VIP experience. The assistant manager Thomas was able to find the car that I was exactly looking for while also keeping me updated when the car would be ready. I appreciate all of the communication even when he was technically out of the business. My sales rep that helped assist me with the car was Sterling and he helped so much through the process and patience with the finance department. Sean was the sales manager within the finance department and he did everything and exhausted every possible outcome in order for me to get the best deal! I walked away believing that this whole team was there to help us all reach a common goal which was driving away with a car at the best affordable deal. Thank you all for your help!
Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
I only gave this dralership and average 3/5 mainly because of the wait. I had an appointment for 11am. I came at 1020 am and wasnt seen until about 11. So I waited almost an hour. I was also promised my car would be done before 1. I found that amusing and guess what. It was finished around 3. I also expected a complimentary carwash but I guess this honda does not do that. Somewhat disappointing but what can you do.
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