BMW X3 for Sale in Naples, FL

Without a doubt STEARNS Motors is hands down the best used car buying experience we have ever had. They are honest, reliable, experienced, helpful and fun to do business with. Great quality vehicles and financing options that are amazing!!! Thank you Randy for a great experience..love our car

As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a ???slam dunk??? 5 stars, and even higher if your rating scale allowed.

As a Detroit woman who has enjoyed driving a stick shift for over 50 years, including a Porsche on a track at Sebring, I appreciated the acknowledgment John gave me in knowing cars and in finding exactly what I wanted without attempting to steer me in another direction when one was not available for about 6 weeks. The day a used vehicle like I wanted came in, he put my name on it and called me immediately. JJ knew I was sad about no longer being able to clutch without pain and was having to literally change gears to an automatic, so he highlighted the paddle options on the car to make it still fun to drive. Germain dealership also gave me a very fair price on my beloved Mustang. I could not be happier with the buying experience and subsequent service. Highly recommend JJ and Germain.

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) but it had to be fixed immediately because I was leaving town the next day for a few weeks. I called the Service area and asked specifically for Christian Hoza who helped me in the past. I described the problem. He also thought it would be easy to repair and told me to bring the car in right then. I had no appointment but was delighted to get the response I did. Long story short, Christian met me when I arrived in the Service area. He immediately took care of me, kept me appraised of what was happening and in two hours I was driving home with the car repaired and washed as well. I cannot praise Christian enough. He is a real asset to Germain BMW. What a great dealer!!

Although we were looking for a second car replacement on a tight budget, JJ kept on top of incoming inventory and let us know when the right vehicle arrived. It checked out and we bought. Great follow-up, great attention to detail, an overall great experience. If you are looking to buy, contact JJ.

It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.

I usually despise the entire process of buying a car! The day before we went to Toyota & the salesman drove us crazy with his non stop persistence. Even when we stated they didn't have what we were looking for, he kept getting us to wait and wait and wait! Finally, exasperated my husband left while I hid in the car because I knew it was going to be a hard sell. I'd rather lose a toe than buy a car like that! The next day we went to Galloway Direct. Rich Festa, the salesman was as pleasant as he could be. No hard sell, no harassing, no long horrible wait. Also, the closing agent was extremely nice. The overall experience was a nice surprise! We felt like we got a good fair deal and got a great used 2011 Ford Edge with low miles! It was pristine. We got an extended warranty and free oil changes for 2 years! The facility was pleasant with some great antique Fords inside. I would absolutely recommend them for a great experience!

My 550GT is 7 years old , the rear suspension had a slow leak, they installed new units at a competetive price to non BMW dealers and gave me a loner while the work was being done. Car came back cleaned like new !

This is our second car purchase with Ft Myers Mercedes. Always feel like I got a great deal and treated respectfully and honestly. Would highly recommend for sales and service.

Carl is great in sales as was Joe in Finance and Steve the BMW Genius.

When you buy the car you are told how great the car is (and it is) After you buy it they take you in a room and try to sell you all kinds on extended service stuff ,car care. You are told you will spend over $6000 in service in the first 4 years. Now they tell you, your NEW car is a money pit. Leaves a bad taste. The service on this car should be an oil change every 10,000 miles and the first 3 are covered.

Tom is my service representative. He is always making sure they take good care of me and my car. He is such a pleasure to work with.

Our salesman was Wayne Clarke, and I have to say it was the best experience I have ever had. He was very personable and knowledgeable. He was never pushy and was very accommodating. Overall all lt was a great car buying experience.

My concern is with the buying process. I feel that I was given misinformation by the seller. The car info stated there was no warranty on the car, but during the purchase negotiations the salesmen looked at the computer and stated that the car had a warranty until 11/2018 and therefore convincing me that the written information was incorrect. This issue came up at closing about the warranty and I told the closer that we were told the car was warranted until 11/2018. The closer met with the salespeople I was led to believe the warranty existed. 30 days later I had an issue with a coil needing to be replaced. I was told I had no warranty. The dealer paid for the coil replacement. Within 45 days another coil failed. Again I bring it back and the dealer says there is no warranty. After negotiations with the General Manager we agree that we will each pay 50% of the repair cost and I now have no further warranty. My disappointment is that the dealer could have fixed this at the day of closing and I am not sure I would have purchased the car. The dealer has some work to do to repair my relationship before I would purchase another car from them. The service people did an excellent job. I feel the General Manager was fair with me under the circumstances as he was not in the employ at this dealer at the time of my purchase. I do feel that the dealership has some work to do with its sales force making sure the company's integrity is more important than an individual sale.

Frank worked very hard to get me & my family what we wanted. Everyone that we worked with was fast & very helpful. Would highly recommend this dealership.

Very good service. Roehl Gray did a good job of keeping me updated on the progress and even took me back to show me exactly what was being done. The work was done on time. My only complaint is when I got half way home my tire pressure indicator came on indicating I need air in my tires...why did the service team not check the air pressure when they rotated the tires? It is very difficult to find a working air station in Naples. Race Track is the only one working. Besides, this should not be something I need to do when just leaving and having tires rotated. Air should be checked and filled to the standards by which to avoid the idiot light.

John Joseph was very professional from the very outset. We were totally new to the BMW Certified pre owned market and he patiently educated us on the various models, production years and additional options. His outstanding dexterity in navigating the existing inventory of vehicles was very smooth and understandable. Even more impressive, he was also very knowledgeable as to what vehicle (with our preferred options) might be coming in very soon. As it turned out, he was exactly right in that the vehicle with all ???our options??? arrived very shortly after our initial visit. Finally, John Joseph worked very carefully to solve all the ???little things??? to service/clean the 535i to meet our very strict requirements. We really felt that John ???worked for us??? to meet our quality demands. He was a true professional.

Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around after a routine maintenance. I???m very impressed with his courtesy, professionalism, and willingness to execute the entire process including a loaner vehicle working around my travel schedule. He is definitely a strong ambassador for Germain BMW