Used 2023 BMW X5 for sale near Monroe, NY

Excellent service. They also provided me with a loaner.

Very comfortable, with massaging seats plus heated and cooled seats. I’m not sure that it’s a great value because it is expensive. The adaptive cruise control and the lane keeping work very well and almost make it self-driving.

I want to be clear that this review is specifically about the service department (I’m currently dealing with a separate issue in the finance department). The service team was excellent. I brought my car in for an oil change and a recall related to the dashboard, and everything was handled smoothly and professionally. On top of that, my Kia wheel lock key had gotten bent, and they didn’t hesitate to step in and help. They removed the wheel locks and replaced them with my factory lug nuts without any hassle. They truly went above and beyond, were friendly, and made the whole experience easy. I highly recommend their service department if you need maintenance or recall work done.

Got my Kia Forte from them in 2021. Was contacted to come in to complete a free campaign recall on my vehicle & the process was easy. I made my appointment through text messaging and my car was taken care of with no problems. Everyone was kind and helpful at the dealership.

great experience overall, Mr. Eric Mkofsky-my sales rep is extremely knowledgeable, nonjudgemental, with amazing professionalism exhibition and great work ethic. Not pushy, give details of every account with only guided decision-making. I was impressed and would for sure revisit and or recommend him to anyone. He made the practically cumbersome auto purchase seamless for me and my family

Great service. I always find the service dept friendly and accommodating. We’ve been with them for years and never any problem.

I had an outstanding experience at this car dealership and couldn’t be happier with my new vehicle. From the moment I walked in, the staff was welcoming, patient, and genuinely focused on helping me find the right car. They took the time to understand my needs, budget, and preferences, and never made me feel rushed or pressured. What truly stood out was their dedication — they spent four hours carefully reviewing options, comparing prices, and making sure I received the best possible deal. Their knowledge, transparency, and commitment to customer service made the entire process smooth and stress-free. I truly appreciate the kindness and professionalism of the entire team. I would confidently recommend this dealership to anyone looking for a trustworthy and positive car-buying experience.

Excellent! The service, personnel and facility were all terrific. They did want they said they would do within the time frame they said they would do it.

My BMW is certified pre-owned and it needed to be serviced. I brought it to the dealership and was treated with the upmost respect and the employees were so friendly. This BMW dealership worked with me and took into consideration my plans for the day. They reassured me that they would do their best to get my car back to me in a reasonable amount of time. Usually getting your car serviced can be a headache in itself and time consuming. At this BMW dealership that is not the case. They even offered to have one of their workers drive me to the Woodbury Commons Outlet. (Which is located not even a half mile away from the facilities) Overall a wonderful atmosphere to be in and I will not bring my car anyway else to be serviced. A+ grade in my book!

I was very pleased. I had great service Michael the salesman was very good. I was happy. I chose Jaguar Land Rover. I would recommend the dealership to anyone interested in good service.

This is a fantastic dealership. The service department is top-notch, any problems I have ever had they have been very accommodating.

Imagine our predicament. We live in a small community in the foothills of the Adirondack Mountains in upstate New York. Our neighbor and his wife purchase low-mileage vehicles from dealers throughout the Northeast, then diligently repair them until they are roadworthy once again and ready for purchase by local folks. My wife, another neighbor and I often bring the vehicles home. Monday afternoon we were driving north on the Thruway with a Ford F-150 we had just obtained from a dealer in Wayne, NJ when we noticed the left front tire losing air. We pulled over, discovered that the spare had no air in it, prayed, and decided to try to make it to the next exit. We proceeded slowly for miles in the breakdown lane and made it to the Harriman exit at last. Spotting a Walmart sign, we made for it. It was too far. The tire split just as we pulled into Orange County BMW's parking lot. What a "kettle of fish". Surrounded by so many shiny, premium new autos, the sad F-150 was so out of place! We shuffled disconsolently into the office and a young man jumped up to greet us. "What can we help you with?" he asked. "We are looking for a Good Samaritan," I replied. "Let's see what we can do," he responded." His name was Michael Pussilano and he indicated that he was "on loan" for three days to Orange County BMW from his own Mercedes dealership. He walked out into the cold to survey the damage, then assured us they would take charge. He then invited us to make ourselves comfortable in their waiting room. Their waiting room was warm (so welcome after spending time outside in the bitter wind!), spotless, well-lit, and featured an interesting array of magazines, classic models, accessories, and clothing. They worked on the old Ford for over an hour. Presently, Michael returned with a tire wrench in one hand and the spent cable lock from the Ford's tire carriage. He apologized because they had had to cut the cable (a necessity with ANY truck subjected to over 30 minutes of New York State's overly-salted winter highways!) and cautioned us to tighten the lug nuts on the freshly-installed spare tire after a few miles, for safety's sake. I reached for my credit card and received the shock of my life. What did we owe? "Nothing," Michael stated, "this was a complimentary service". We had found our "Good Samarian". What more could I say? None of us will ever forget the kind, thoughtful, efficient service that we found at Orange County BMW. Thank you, Orange County, for so kindly getting us back on our way. And thank you, Michael Pussilano, and everyone who laid a hand or wrench on that old Ford, for reviving our trust in humanity. Very sincerely, Brian Smith

My experience with Orange County BMW was outstanding!!! I am truly impressed by the level of customer service Eddie provided; he really is the GOLD STANDARD! I would highly recommend him and his entire team when considering purchasing a BMW.

Veronica is excellent sales person and she is professional. She has given options to choose but not forced to buy and finally bought what I wanted. She is very nice.

Wonderful sales people and lots of vehicle choices, especially CPO BMW X5. Highly highly recommended.

I had a positive experience at this Mercedes Benz dealership. This is the 2nd time I have leased a vehicle from them. Henri Sabar assisted me and did a phenomenal job. He was very professional and explained everything to me along the way. Joe helped me with the financing aspect of the process and he did a great job as well.

I contacted them by email and they got right back to me. Most dealer don't do that. I chatted with Farren for over a half hour which really got me to know the car and the dealership. Over the next few days we had more conversations. Always polite and informative. Backed by an equally helpful administrative team. I couldn[t be more positive.

I bought a lot of cars in my years this if not the best place to buy a car Max was so helpful and his title person also help a lot

Prompt and efficient service. My check engine light was on and the service department replaced a malfunctioning indicator at no cost to me.