Had another outstanding experience at Napleton Hyundai in Carmel. We had more bad experiences with with 2013 Sonata with Dealership in Tenn. My engine was replaced due to a factory defect when driving on vacation. It blow up on the north side of Nashville, TN. They fixed the car with a new engine and then shipped the car back to me and I drove it for a month. But I hit a pot hole and the motor came lose. The dealership in Tennessee, did not re-attach the motor mount. The engine shifted 4 inch up and 6 inches to the right.
Needless to say, there car was in bad shape and had to be towed to Napelton. I called and talked to Chris Peters, he was immediately able to help me and get me a loaner vehicle and start looking into the needed repairs. His Team found other things that were not right with the Vehicle after having the engine replaced at the Hyundai Dealer in Tenn.
After talking with Chris Peters and finding out everything that was not done right on the new engine replacement with the dealer in Tennessee. I was ready to trade in this vehicle and find something else.
I was able to talk to Chris Modory who sold me my car in 2013. First I went to Hyundai Corporate they did not not want to do anything to help their customer.
I went back to Chris Modory. He was able to get his GM Sean McCain involved and helped understand everything that went wrong with my 2013 Sonata. They were about to help me with trading in the 2013 Sonata and giving me an outstanding deal on a 2015 Sonata Sport Turbo. They understood my frustrations and made a bad situation into another great experience. None of the problems were any fault of the good folks at Napleton. This was all from a Hyundai Dealer in Tennessee that did not fix the car to Hyundai Standards. I really appreciate them working with me and going above and beyond to help me get into a different vehicle to my liking.
Kelly S. at the Noblesville Kahlo was great to work with. HE was patient and understood this was a big decision. Everyone was friendly without being pushy. I will definitely being going back in the future.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
This is the second vehicle I have bought at this dealership in three years. The professionalism has been the same both times and it is very good. Service after purchase also has been excellent. I will return in the future.
Needed a new tire and service got me in and back on the road without an appointment and price matched with best price in area. Comfy and clean wait area with coffee and danish. Toni is very knowledgeable and helpful.
Visited Stoops with my Wife Elaine to talk with Steve Willett about trading autos. Steve couldn???t have been nicer. We were allowed to view autos and ask questions at our own pace. He allowed us to drive those we were interested in with no hassle, answered all questions professionally and was super courteous. We hope to visit Steve again one day for a repeat performance.
We found Stoops online, with exactly the vehicle we were searching for. Though we live more than two hours away, the folks at Stoops were outstanding in their efforts to help us complete the sale that day. I arrived at the end of the day, but Zach was very prepared and super-efficient with the process. I found the folks at Stoops to be very reasonable, particularly for an out-of-town sale. We'll definitely take a look at their online offerings next time we're in the market, and I would do business with Zach any time.
My wife purchased a 2019 Chevy traverse and my son a 2016 GMC Sierra from these guys and were so happy with the experience. So is went I purchased a 2018 GMC Sierra them as well. The best salesmen I have ever met. If you are looking for a new car please go by and see these guys and tell them Christie Wilson sent you . Oh yeah and Josh Falcon in finance is great as well.
I went to David to trade in my 2016 Chevy Traverse. Now mind you this dealership only sells, GMC and Buick. I test drive a 2019 Buick Enclave and 2019 GMC Arcadia. I was stuck on the 2019 Chevy Traverse. David and his team partner Keenan Haufman went above and beyond to get me this car from their Post Rd. Chevy store. I got the best deal he could give me and went home with my 2019 Chevy Traverse. I was so happy with his service I brought my husband back to buy a 2018 GMC Sierra. Awesome job David Schimell!
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