Dave Estep deserves a promotion, but I'd miss him
November 6, 2018
I'm on my fourth Z. I love them like I love my own kids. I live to drive. I stalk NISMO and GTR's on the track. I joined a rally team. I can't wait to alter my exhaust and boost the engine. I'd like to sport the Suburban logo around town on my car with a creative wrap. Z's are still a design work in process; they have issues from time to time. We Z people understand this and relish the opportunity to figure it out with our dealership service partners. I'm beyond fortunate. Dave gets it. He's direct, he's honest and he goes the extra mile. Not only does he follow up on parts and tire plugs religiously, but he fits in in the service day at the request of the client. This is so rare, I brag about to my "buy only American" friends who give me grief about buying an import in this Detroit suburb. The most experienced mechanic in this dealership has worked on all my cars. I wouldn't have it any other way. When I needed a new clutch (for $3500) on no notice and without warranty (still had 1000 miles left to go) available, I was not happy. We came to an agreement and Dave shepherded the transaction through and got me the service points I deserved. I would rather have split the cost with Nissan (the car had stayed outside in snow long before I bought it new and I think may have been predisposed to problems), but they didn't have control of that decision. I understoood and believed because unlike other service departments we all know exist in The Hall of Shame, this one is different. There is clearly a lot of turnover in staff, but Dave is a coolheaded professional with a sense of grace and humor under pressure. The staff respect him and it shows. Please formally commend Dave and the staff who always support me when my tire sensors overreact and I stop by for popcorn and a chat with Laith. I'm a consumer advocate and Chairman of a local municipal board. I deal with complaints from cable subscribers, arguably the worst customer service on earth, every week. I'd love the opportunity to work for the Suburban Collection in a Client Confidence Support Role. Don't have that fit yet...let's do it together!