Used 2018 Cadillac XT5 for sale near me
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Vehicle Information
- Ext. color
- Crystal White Tricoat
- Int. color
- Jet Black
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- WJZ191283T
- VIN
- 1GYKNCRS4JZ191283
Features
- Convenience
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Roof Rack
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Lane Departure Warning
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Wyatt Johnson ToyotaReviews
Wyatt Johnson Toyota review
I am absolutely THRILLED with my experience dealing with ✨ANDREA✨ at Wyatt Johnson Toyota! I recently sold my beloved Camaro in order to buy a 2023 4Runner TRD Off-Road Premium, and I couldn’t be happier. Andrea, our saleswoman, was simply amazing. She was so down to earth and ✨easy✨ to talk to! I genuinely looked forward to every visit. Andrea made the entire process feel effortless and, honestly, SO fun. 🤗🤗 Just like most people, I usually despise the car-buying process, but this experience was COMPLETELY different. Andrea made it incredibly enjoyable from start to finish. The 4Runner is pristine, and Andrea went above and beyond: she made sure the gas tank was FULL when we drove it off the lot. Small talk and kind gestures speak volumes to me. When you decide you want to go to Wyatt Johnson, don’t be silly and let the front desk choose a salesperson for you! Ask for Andrea!!! You will literally want to hang out with her after! You will have to have a mini mirror session where you look yourself directly in the eyes and talk yourself out of texting her to ask if you can go to her Halloween party 🤣. That’s how I know I was treated right, not tricked (see what I did there🫣😂) Wyatt Johnson management if you are reading this, give that girl a raise!!! She DESERVES it!!! She is really doing the most, in the best way possible! P.S. I do not know Andrea personally, and no one has bribed me to write this review, I’m just expressing my genuine satisfaction with the service I received! Thank you Andrea!! 🩷🩷 Syanne
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$19,246
Est. $363/mo Luther Brookdale Chevrolet
Check Availability Vehicle Information
- Ext. color
- Deep Amethyst Metallic
- Int. color
- Sahara Beige w/Jet Black Accents
- Drivetrain
- All-wheel Drive
- MPG
- 18-25
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- W18520
- VIN
- 1GYKNDRS7JZ184902
Features
- Convenience
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Folding Mirrors
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- HomeLink
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Lane Departure Warning
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Luther Brookdale ChevroletReviews
Luther Brookdale Chevrolet review
I appreciate getting my vehicles serviced here. All of the services staff are friendly and professional. My last visit I wasn't to happy in the beginning because they were taking a while to assist me. At the end Brandon made it alright. I will be back.
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Not Priced
Est. $0/mo Long Island Auto Gallery
Check Availability Vehicle Information
- Ext. color
- Crystal White Tricoat
- Drivetrain
- All-wheel Drive
- MPG
- 18-25
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- 5412
- VIN
- 1GYKNFRS6JZ101875
Features
- Convenience
- Automatic Parking
- Cooled Seats
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Folding Mirrors
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- HomeLink
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- LED Headlights
- Lane Departure Warning
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Long Island Auto Gallery -
$15,318
Est. $289/mo AutoNation Chevrolet Waco
Check Availability Vehicle Information
- Ext. color
- Radiant Silver Metallic
- Int. color
- Jet Black
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- JZ226214
- VIN
- 1GYKNERS3JZ226214
Features
- Convenience
- Cooled Seats
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Folding Mirrors
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- HomeLink
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- LED Headlights
- Lane Departure Warning
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
AutoNation Chevrolet WacoReviews
AutoNation Chevrolet Waco review
Noel at Automation was very polite and friendly. I however was a day too late to purchase the vehicle I wanted and it was sold.
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Vehicle Information
- Ext. color
- White
- Int. color
- Cirrus
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- 8-Speed Automatic
- Engine
- 3.6L V6 24V GDI DOHC
- Stock #
- 121495
- VIN
- 1GYKNERS5JZ121495
Features
- Convenience
- Heated Steering Wheel
- Navigation System
- Power Liftgate
- Remote Start
- Entertainment
- Bluetooth®
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Roof Rack
- Sunroof/Moonroof
- Safety
- Brake Assist
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Car StarsReviews
Car Stars review
Great vehicles maintenance inspection is up to date and good people customer service excellent I do recommend car stars
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Vehicle Information
- Ext. color
- Crystal White Tricoat
- Int. color
- Sahara Beige w/Jet Black Accents
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- JZ236654T
- VIN
- 1GYKNARS3JZ236654
Features
- Convenience
- Keyless Entry
- Keyless Start
- Navigation System
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- HomeLink
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Stability Control
- Seating
- Leather Seats
Dealer
Big Star HondaReviews
Big Star Honda review
Good service , helpful and price is right for the right car to buy at Honda dealer.
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$20,224
Est. $381/mo Covert Cadillac Bee Cave
Check Availability Vehicle Information
- Ext. color
- Dark Granite
- Int. color
- Jet Black
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- CP2190
- VIN
- 1GYKNERS3JZ139946
Features
- Convenience
- Adaptive Cruise Control
- Automatic Parking
- Cooled Seats
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Roof Rack
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- LED Headlights
- Lane Departure Warning
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Covert Cadillac Bee CaveReviews
Covert Cadillac Bee Cave review
Coach and Rachel were both great to work with. Very responsive a friendly. Would recommend them to anyone!
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Vehicle Information
- Ext. color
- Bronze Dune Metallic
- Int. color
- Jet Black
- Drivetrain
- All-wheel Drive
- MPG
- 18-25
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- K15334A
- VIN
- 1GYKNDRS6JZ158095
Features
- Convenience
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Roof Rack
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Lane Departure Warning
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Heiser Chevrolet of West Bend -
Vehicle Information
- Ext. color
- Harbor Blue Metallic
- Int. color
- Jet Black
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- 8-Speed Automatic
- Engine
- 3.6L V6 24V GDI DOHC
- Stock #
- F8702
- VIN
- 1GYKNCRS1JZ202840
Features
- Convenience
- Heated Steering Wheel
- Power Liftgate
- Remote Start
- Entertainment
- Bluetooth®
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Roof Rack
- Sunroof/Moonroof
- Safety
- Brake Assist
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Lee Auto GroupReviews
Lee Auto Group review
If you want someone that treats you like family, ask for Mike at Lee Auto! He was fast, knew his stuff, and treated us very well. I can't recommend enough! Thanks Mike!
2018 Cadillac XT5 review
We own two XT 5’s 2017 AWD and 2018 FWD. I can not recommend these vehicles more highly. Eight years with the 2017 and no major issues at all. Regular oil changes and have been diligent with manufacturing recommended services. The vehicle is comfortable, reliable and I am keeping it to the end. 78,500 miles by the way. The 2018 is 6 months old with me. I purchased it with 18,000 miles. Just finished having all fluids flushed, plugs changed out and some high quality tires on it, and look for to owning it for the long haul. I am very impressed with these vehicles. They feel solid in inclimate weather, handle exceptionally well and the fit and feel are top notch!
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Vehicle Information
- Ext. color
- Stellar Black Metallic
- Int. color
- Jet Black
- Drivetrain
- All-wheel Drive
- MPG
- 18-25
- Fuel type
- Gasoline
- Transmission
- 8-Speed Automatic
- Engine
- 3.6L V6 24V GDI DOHC
- Stock #
- 4209617
- VIN
- 1GYKNDRS3JZ209617
Features
- Convenience
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Power Liftgate
- Remote Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Roof Rack
- Sunroof/Moonroof
- Safety
- Backup Camera
- Brake Assist
- Rain Sensing Wipers
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Corwin Motors KalispellReviews
Corwin Motors Kalispell review
Excellent customer service. Thanks John Henderson. You made our experience fun. Highly recommend this dealership
2018 Cadillac XT5 review
I’ve owned 8 vehicles in my lifetime and have driven about 30 different cars, and I can confidently say the 2018 Cadillac XT5 is literally the best-handling car I’ve ever driven. Cadillac has truly mastered the balance between performance, comfort, and luxury with this model. Driving Experience: The handling is exceptional—smooth, responsive, and surprisingly agile for a midsize SUV. Whether on city streets, highways, or winding roads, the XT5 stays composed and feels incredibly secure. The suspension does an excellent job of absorbing bumps while maintaining a sporty, controlled ride. Interior & Comfort: The interior design is second to none. The XT5's cabin is on par with any top luxury brand I’ve encountered. Premium materials like leather seating, soft-touch surfaces, and tasteful accents create a space that feels both stylish and sophisticated. The seats are extremely comfortable, even on longer drives, and there's plenty of room for passengers to stretch out. Features & Amenities: This car comes loaded with luxury-level amenities, yet it’s far more affordable than similar options that can cost 20-30% more. Features like the intuitive infotainment system, touchscreen controls, Bose premium sound system, and Apple CarPlay/Android Auto integration make it feel modern and connected. Add in conveniences like a hands-free liftgate, heated/ventilated seats, and an easy-to-use navigation system, and you’re getting serious value for your money. What I Loved: Top-notch handling and ride quality Gorgeous, luxury-grade interior design Spacious and comfortable seating for both driver and passengers Outstanding features and amenities for the price What Could Be Better: While the infotainment system is great, there’s a slight learning curve at first. Overall Thoughts: The 2018 Cadillac XT5 is a near-perfect blend of luxury, performance, and practicality. For anyone considering a luxury SUV but hoping to avoid overpaying, this car is an absolute gem. It competes confidently with more expensive brands and exceeds expectations on almost every level. I couldn’t be happier with my experience and highly recommend it to other shoppers.
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Vehicle Information
- Ext. color
- Dark Granite Metallic
- Int. color
- Jet Black
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- XK00190
- VIN
- 1GYKNCRS1JZ234011
Features
- Convenience
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Folding Mirrors
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- HomeLink
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
KarGenieReviews
KarGenie review
I've left prior reviews in a span of 4 days 1he 1st one was for what I thought was a great experience the 2nd was what to me had been a nightmare. I contacted the Manager Sal and he resolved my issue with no problem to my satisfaction. All I'm going to say is inspect what your purchasing get a clear understanding of your agreement totally. The staff members that assisted me today were helpful and pleasant.
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Vehicle Information
- Ext. color
- Stellar Black Metallic
- Int. color
- Cirrus w/Dark Titanium Accents
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- 8-Speed Shiftable Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- 31538
- VIN
- 1GYKNERS0JZ155621
Features
- Convenience
- Cooled Seats
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- Premium Sound System
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- LED Headlights
- Lane Departure Warning
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Bayside Auto SalesReviews
Bayside Auto Sales review
Good communications!!, very informative ,and helpful , timely in their communications ,their public relations was very good!!
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$58,994
New 2026 Cadillac XT5 Premium Luxury 
$50,595
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$58,895
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$62,256
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$61,894
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$55,269
New 2026 Cadillac XT5 Premium Luxury 
$47,723
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$49,633
New 2026 Cadillac XT5 Luxury 
$47,794
New 2026 Cadillac XT5 Luxury 
$59,990
New 2026 Cadillac XT5 Premium Luxury 
$61,808
New 2026 Cadillac XT5 Premium Luxury 
$65,505
New 2026 Cadillac XT5 Premium Luxury -
Vehicle Information
- Ext. color
- Stellar Black Metallic
- Int. color
- Sahara Beige w/Jet Black Accents
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- 8-Speed Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- JZ189312C
- VIN
- 1GYKNARS2JZ189312
Features
- Convenience
- Keyless Entry
- Keyless Start
- Navigation System
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Roof Rack
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Stability Control
- Seating
- Leather Seats
Dealer
Cadillac of Beverly HillsReviews
Cadillac of Beverly Hills review
⭐⭐⭐⭐⭐ A Truly Exceptional Dealership — Cadillac of Beverly Hills From the moment we purchased our Escalade, we experienced more issues than we ever expected. Some were cosmetic, some mechanical, and some were simply manufacturer defects — the type of things that can easily make you regret a purchase. But the one thing that made all the difference, and the reason we continue to stay loyal to Cadillac of Beverly Hills, is the extraordinary customer service from Service Manager Daniel Lorenzana and Owner Dan Broderick. From our very first conversation with Dan, he took the time to listen. Not rush us, not brush us off, but truly listen to every concern — and then take ownership of making it right. In a world where dealerships often forget the meaning of “customer service,” Dan still believes in it. He follows through, he communicates, and he genuinely cares. And then there’s Daniel Lorenzana, the Service Manager, who has been outstanding every single time we’ve had to bring the Escalade in. And truthfully, we’ve had to bring it in many times — far more than any new owner would expect. But Daniel never once made us feel like an inconvenience. He handles every issue with professionalism, patience, and a sincerity that is hard to find anymore. Even when the problem has nothing to do with the dealership — when it’s a GM or manufacturer defect — Daniel still treats it like his responsibility to help us get through it. What we appreciate most is that this dealership treats you the same whether you’re a celebrity, a CEO, or just everyday customers like us who financed their dream car. Cadillac of Beverly Hills is located in one of the most high-profile cities in the world, but they give you a small-town, “we know you by name” level of service that you rarely see anymore. At one point, we were genuinely frustrated with the vehicle itself — not the dealership — and despite everything, Dan and Daniel continued to go above and beyond to repair, reassure, and make things right. Their kindness, honesty, and willingness to work through every concern is exactly why, even if we ever needed a replacement vehicle, we would choose them again without hesitation. This has been my dream car, and while the process hasn’t always been perfect, the people at this dealership have been. And that matters far more than any defect a manufacturer can produce. To Dan Broderick and Daniel Lorenzana — thank you. Your customer service, integrity, and personal attention have turned a stressful experience into one that ultimately gave us trust, reassurance, and gratitude. We will continue recommending Cadillac of Beverly Hills to friends, colleagues, tribal communities, and anyone looking for a dealership that truly stands behind its customers. Five stars isn’t enough.
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Vehicle Information
- Ext. color
- Red Passion Tintcoat
- Int. color
- Sahara Beige
- Drivetrain
- Front-wheel Drive
- MPG
- 19-26
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 3.6L V-6 direct injection, DOHC, VVT variable valve control, reg
- Stock #
- TB557787A
- VIN
- 1GYKNCRS4JZ239896
Features
- Convenience
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- Premium Sound System
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Lane Departure Warning
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Mercedes-Benz of LafayetteReviews
Mercedes-Benz of Lafayette review
Update (One Week Later): I would like to provide an update to my previous review. Since expressing my concerns, Mercedes-Benz of Lafayette reached out promptly and took the necessary steps to fully address the issue with my vehicle. I have now been driving my car for a week, and I can genuinely say it feels smoother and more refined — a noticeable improvement that I truly appreciate. I want to extend my sincere gratitude to Mr. Hunter for taking the time to personally look into the matter and ensure that the issue was properly corrected. Thank you as well to Edwin, my service advisor, for your guidance throughout the process, and to Charity for your patience, professionalism, and kindness. Your efforts played a significant role in restoring my confidence in the service department. I recognize and appreciate when a business takes accountability and works diligently to make things right. Thank you again, Mercedes-Benz of Lafayette, for addressing my concerns and reinforcing the level of service that customers expect from a luxury brand.
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$17,988
Est. $339/mo Future Lincoln of Roseville
Check Availability Vehicle Information
- Ext. color
- Red Passion Tintcoat
- Int. color
- Jet Black
- Transmission
- 8-Speed Automatic
- Engine
- 3.6L V6 24V GDI DOHC
- Stock #
- P101101
- VIN
- 1GYKNCRSXJZ228580
Dealer
Future Lincoln of RosevilleReviews
Future Lincoln of Roseville review
My experience did not start out great and I left a scathing 1 star review just two weeks ago. I will refrain from repeating the particulars of the combination of events and experiences that earned them that initial review. Brian Zwald (GM) and Mark Roos (Fleet Director) reached out to me very quickly with offers to make the experience right. I was very skeptical that there was anything that we could do. At that point I had already ordered and paid a deposit with the another dealership and was content to wait the seven months for the car I wanted. In the end, Mark and I agreed to a very fair and reasonable price that didn't leave me feeling like I was being taken advantage of. It was almost like the no haggle, no bull crap experience that I wanted from the start. Even better, through some dealer allocation magic, I might even be able to get my car sooner (which to be honest was really the only concession they could offer to get my business back at this point since the other dealer had already done or agreed to much of what they offered). While there is no promise as far as exact time frames or delivery dates (Ford Motor Co still control the manufacturing process and dealer allocations), I am pleased that they are making the effort. I also want to give a shout out to Yves Salas (former Sales Associate of the Year, former Rookie of the Year award, and recently promoted - congrats Yves!) who Mark assigned to worked with me to get the new order going. He was very knowledgeable (I'm one of those people who will ask a question I already have the answer to, so that I can establish a baseline of trust when it comes to the questions I don't have answers for yet), not only about the vehicles he is selling, but seemed to have a great deal of awareness of what else the other manufacturers are up to as well. If only he had been the one working the lot when I stopped by back on December 23rd and had the experience that really started this all off. All of that being said, I am glad we could work something out. This will actually be my fifth purchase from Future Ford since 1999 and I never had a complaint or concern about my prior experiences. While things did not initially go as smoothly as any of us wanted, if things pan out as we hope, I strongly suspect they will see me again when it comes time to buy car number six. Thank you again Mark and Yves!
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