We are previous Cadillac owners and knew the XTS4 was the one for us. We researched this important purchase by on line sites as well as lots of local test drives. When looking at the Norwood Cadillac site, we found the exact car for us and at a great price. I contacted Nicole through the on line portal and much to my surprise, was contacted immediately. We came down the next day and were warmly greeted by George Belovich as soon as we entered the service floor. We drove the car and made the deal within 45 minutes thanks to George's expertise and obvious experience in sales. When it came to pick up our XTS4, he explained the many features of the car to us and made sure we understood everything before we left. I would definitely recommend Norwood Cadillac to anyone looking for a used / new Cadillac. Thanks Nicole and George!
I had a chatter in the rear end of the car when turning and accelerating from a stop. My service advisor, Anthony Longa, helped me by taking care of the problem. He got me a courtesy vehicle while my Cadillac was being serviced. I believe its the service people who are the most important to a successful dealership. Best of all my Cadillac is perfect thanks to Anthony and the techs.
Like everyone else, I did plenty of research before heading to the dealership. I was already a Cadillac owner. Ed McMullin took the sales process one step higher. Despite the fact that I was already planning to buy an XT5, he was thorough about explaining all of the features, improvements since the SRX and completely impressed me with his knowledge of the car and enthusiasm for the car. He is the only car salesman I can say I have been impressed by. I will definitely refer my friends and family to him. Sadly, however, I'm the only Cadillac owner among my F/F. Maybe that will change once they speak with Ed! Thanks Ed!
I went in to look at a used truck and ended up purchasing it that day. The process from A-Z was extremely easy and they worked with me through the whole thing. If you need help ask for Alex. Highly recommended.
After a few weeks of incredibly horrendous salespersons, I came across Elio Espino of Cadillac of Norwood. What brought me there is that they had the used vehicle, an Escape in the color and the options I was looking for. From the time I met Elio until I drove off with my Escape the process was nothing less than exceptional. No pressure and more knowledgable about the vehicles on the lot than one would expect. I would never buy a vehicle just because of the salesman, but I sure have walked off my share of lots because of them.
Simply put, if you are looking for a Cadillac or other fine used car you surely won't go wrong with Elio at Cadillac of Norwood.
Just picked up my new ATS this week. I had been shopping around for months. I new I was going to buy from Cadillac of Norwood and from Al, the salesman, 5 minutes into the conversation. They don't play head games and cut to the chase. Even the finance person, Ashley, made me feel very comfortable. Also, I met Mike the owner..I HIGHLY recommend this dealership.
Seen the car I wanted online went into the dealership I was greeted by salesman Curtis Smith he was amazing from start to finish very professional very easy to work with Curtis made the hole experience very pleasant... Bought the car that day very happy
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
So happy with Chris and his staff at D'Agostinos motors. There are so many junky dealers out there. D'Agostinos was refreshing. Chris runs a clean tight ship!! Great cars great prices great people!
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