by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
Everyone was truly helpful and pleasant. Walter was my salesman and he was wonderful. I never felt pressured to buy. I felt as though he truly wanted me to find a SUV I loved. He was extremely knowledgeable about the vehicle. Once I bought the XC90, Walter, took around 30-45 mins to walk me through all of the SUVs features. My last car wasn’t as technologically advanced, and Walter made sure I left the lot knowing how my car worked. Also, Wally, was so nice to finance the car with. He made the whole process a breeze. The GM had reserved a car for himself, and when he found out the dealership was out of the interior I wanted, he gave up his car for me. I highly recommend this dealership and Walter specifically.
Best ever experience yet! My husband and I happened upon OC Autosource on our way out to dinner for my husbands 57th birthday...all the beautiful luxury cars caught his attention. We decided to stop and look around, we were casually greeted by one of the guys, because thats what the atmosphere feels like, like your one of the guys. Tony came and introduced himself, very down to earth and easy going, non pressuring, yet very attentive as he took his time to show us a couple of cars (Bently in comparison to the Ghost). We eventually saw a car we had been wanting for years (2012 CL63 AMG), at the right price with very low milage (awesome deal). I told him I need a little time to make my decision and with no pressure at all he said no problem. Tony held the car for me, which gave me time to do my research.
Whatever we needed Tony took care of it. I was and am still please with my whole process.
I would recommend anyone to shop at OC Autosoure for your next car.
Tony, Louis and the fellas are the Bomb!!
Tony is a nice enough guy. He is personable and polite. But with that said, he can go too "Dealer" on the client when working with someone who is buying a high end exotic. I expect this when buying a Toyota-- Not a high end Italian sports car.
I bought my Ferrari long distance and was not able to see the car personally. He was not forthright in disclosing all the issues I asked about. While the car was mechanically as represented and arrived complete with all amenities (tool kit, cover, etc.) he certainly took the opportunity to "fudge" on the cosmetic issues.
As he is a Dealer in the business I am confident that he was well aware of the cosmetic issues the car had. But instead of being forthcoming about them he only admitted to them when I pointed them out (through photographs) and then tried to considerably downplay my concerns and gloss over issues I questioned him on.
Once the car was delivered to me I discovered an interior issue as well as other issues the rest of which I was willing to forego. I spoke to Tony and he said he would pay to correct the interior issue saying "I want you to be happy with the car". But once an estimate was obtained, he did not send compensation to correct the issue. Very disappointing. Again not what you expect from a Dealer selling you a Ferrari.
I won't go so far as to say "buyer beware". Yet, I would not recommend buying a car from this Dealer long distance unless you can personally inspect the car before purchase. Once the car arrives at your door in another state the deal is done. It quickly became apparent that whatever needed to be corrected was going to be on me. I would have appreciated a more honest, forthright disclosure on issues I am confident this Dealer knew about.
We searched online for cars and drove to several different dealers. We initial came in to purchase an Audi but after negotiation we settled on a BMW. All of their cars are in top shape. The first night we didn’t make a deal so we contacted our sales guy (Ronaldo) via text to discuss our options. He worked on our deal and we had our own finance in place. The deal was made and we returned to the dealer to trade in one BMW for a much newer BMW. Once we got into finance Sinbad informed us that he got us a MUCH lower rate with lower payment. I would recommend hitting Ronaldo up for a your next vehicle and have Sinbad take care of your finance.
Stadium Auto California is AWESOME! I was searching for an SRX on line. I sent out some inquiries to a few different dealerships. I didn't hear back from most of them. Two dealerships called me and the sales people were rude and uninformed. Finally, at about 9pm, I sent out an inquiry on a beautiful mocha metallic SRX and immediately, I was contacted by Kait from Stadium Auto California. She was polite and friendly, very very professional and answered all of my questions. I made an appointment to meet with her the following morning. I arrived at Stadium Auto California and was greeted by Kait. She was so friendly and so sweet! She gave me the keys to the SRX and said if I wanted to test drive, let her know. The vehicle was in fabulous condition, freshly washed and ready for me, just like she promised. After my test drive, I met with Ray and with Harry. They were very helpful and I was on my way home in my fabulous Cadillac in less than 40 minutes. I highly highly recommend Stadium Auto California. Thank you for a great experience.
Customer service AAA++. They are all very nice and friendly. Very helpful, no pressure. I would recommend my friends and family to purchase the car from them. My purchase was smooth and best deal ever. Thanks. I love my car.
I knew what car I wanted and wanted to get it as cheap as I could. I messaged 20+ dealerships overnight. Aldo Balgioni responded. He was short and professional, at no point did he seem like he was selling something, but he still seemed engaged. He asked me what I wanted, I told him, and he met me at my requirements and price without any hassle. I came in and bought the car, out the door in less than an hour. Even on the finance side, the advice was actually consultative and helpful. I would likely end up re-leasing with them for life, assuming there is no change in how the place was managed.
Sean Guetssoyan is "EXCELLENT", he is very professional, extremely knowledgeable with the Hyundai vehicles, and an all around hospitable, personable, friendly, pleasant, and congenial, sales consultant. We visited Allen Hyundai just to view the Hyundai Santa Fe Sport. After Sean demonstrated all the amazing features this vehicle has and the fabulous pricing we drove off in a new 2018 Santa Fe Sport fully loaded with the Tech and Ultimate Premium package. This was an extremely easy transaction and Sean was amazing through the entire process, he took the time to explain all the phenomenal features before we left the dealership. I highly recommend Sean Guetssoyan for anyone looking for first class professionalism and knowledge from a sales consultant in purchasing a Hyundai vehicle.
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