Recently, we purchased a CPO from Internet Sales Manager JV. He is very responsive to questions, keeps his commitments and is very knowledgeable. He understood what we were looking for and found the perfect car for us! We'll certainly be returning to Concord and JV for our future needs.
Cadillac CTS 4
by Cadillaclover from Abilene, KS
January 3, 2019
I love this car! It is stylish, has great performance and drives so smooth! We recently took a long road-trip and had no issues with staying comfortable. Since this car is AWD, the gas mileage isn't the absolute best in the city, but it does well for the highway. The interior is nicely designed and I love the heated leather seats!
Alex and Ting were fantastic throughout the buying process. Ting found the vehicle that I was looking for and offered a competitive price. Alex served us through the test drive and explanation of vehicle features. Zack was great in the finance and paperwork stage. I give them all a ten for their efforts.
Can feel every bump no good
by JimmyT from Ma
December 6, 2018
Why would you take out the air shocks in the 2018 , my 2013 had leveling air shocks and drove like a dream . This 2018 takes bumps really bad, just bought it brand new and can’t stand the ride.
Overall customer experience was great. The cars are priced well. Finance manager was very informative and well versed on the products.
Best Value in Luxury
by Teddy from Roseland,
December 10, 2018
This car drives well, feels good, and is inexpensive to own. It services like a Chevy, Uses Regular Gas, I am not worried about driving it through the car wash. The Trunk is enormous and the back seats fold down for even more space.
Fast car inspection and replacement of the battery
by PhilDC from San Francisco, CA
December 1, 2018
My battery failed after owning my KIA for two years, a month and a few days. My car was towed to Hilltop Ford/KIA under warranty and the problem identified: battery was replaced at cost of $154.40. I had thought something more serious was the case. Mr. Danny Roque, Service Manager, was very concerned, attentive and helpful in my obtaining a refund on additional towing charges, due to the fact that Oakland KIA, the nearest KIA dealer to San Francisco, could not store and inspect my car for eight (8) days after I contacted them. Hilltop KIA was able to inspect the car, replace the battery, wash my car and transport me to and from a BART station, all within thirty hours after I first contacted them by telephone. I greatly appreciate his assistance and the good service I received.
CADDILAC handles and out performs
by LOLO SAMMIE from Huntington Beach
October 29, 2018
This car is awesome. Its smooth like a luxury car, handles and corners like a sport cars. The the interior has made options even at the base model.
I had a rather poor experience here. I went because the 4.9 Rating on cars.Com and they had the best list prices for the car I wanted. I went there expecting a good experience and it turned into a 6 hour long ordeal. Within 10 minutes I was dealing with a confrontational sales man who insisted they need to run my credit for me to shop. I immediately asked to speak to the manager. This was the first shady thing. I requested a new sales man. After all I drove 2hrs there and didn't want to waste my time. So I decided on my vehicle and then came the negotiation time. They offered me 5000 under bluebook. Shady practice number 2. At this point I grab my stuff and was getting up to leave. The salesman kindly asked me to wait so I waited for one more offer which was still 3grand under blue book. I inspected the offer they had printed there was also like 5k in service contracts and extended warranties on there I didn't ask for. Shady practice number 2. They don't tell you the terms of the financing I had to confront them About it. At this point I told them I don't have time to play these games, I had already been there for 3 to 4hours, and to make a real offer or I'm leaving. I was pretty furious at this point. 3Rd offer came back with what I was expecting with one small correction they had door edge guards listed on the vehicle and they were not so I had them remove that charge. Even though this dealer ship list there vehicle prices as low on cars.Com they put dealer accessories on everything to boost the price back up. I will not be returning here and wouldn't recommend this dealer to anyone.
Electrical malfunctions from day 1. Ride is poor.
by Tex from Bella Vista, Ark
January 8, 2019
The car has been dependable though the ride is not as comfortable as I think it should be. Dealing with the dealership has not always been satisfactory.
I was looking for a Honda Civic or Toyota Corolla for my teenage girls to drive. A Honda Civic GX at Tracy Honda came up on my cars.com search. We could not be happier with our new natural gas vehicle. We live in the Bay Area and are enjoying the cost and HOV lane benefits of a Natural Gas Vehicle.
Gordon was great to work with, low pressure, and has quickly answered my one or two follow-up questions.
I've already recommended Tracy Honda to friends.
My Cadillac ATS is not my 1969 Fleetwood.
by Fedora Fan from Westerlo,NY
December 10, 2018
I’m retired and my son knew I was a fan of GM. He talked me out of a Chevrolet Impala and suggested the Cadillac. The price of the ATS was comparable to the upscale Impala. I’m closing on fifty thousand miles and I have had a few MINOR recalls (expected) and no operating issues. A safe bet! She’s a four turbo.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best car I have owned
by mom of 3 from Boise
December 19, 2018
This car makes you feel like you are in a luxury car. Everything is so comfortable and well thought out. I do wish it had a little more leg room int he back seat but other than that this car is pure luxury.
Great service. No breakfast donuts!!! I would recommend any Chevy owner to Tracy dealer for repairs, their fast and most important the communicate with you every step of the way. Thanks ..Tracy Chevy
So far, so good
by Regular guy from Fort Payne, AL
December 5, 2018
I bought an off-lease 2017 with 36k miles. I've driven it for a couple of months and love it so far. The auto stop/start takes a little getting used to, and if I'm going through a drive thru I sometimes pull it down into Manual just so it doesn't stop and start so many times.
The exterior styling turns heads, and the interior is very luxurious and comfortable. It's a true pleasure to drive, and the automatic braking has already prevented a possible collision in a parking lot. The lane keep assist is also a great feature, especially if you are someone who gets sleepy driving.
Took truck in at 1:30pm for oil change, transmission service and tire rotation. Had it all finished in under 3 hours including washing the truck. Outstanding service.
My Cadillac ATS AWD 2.0 Turbo is amazing
by Golee from Aurora, Ontario, Canada
December 14, 2018
My ATS is great, fuel efficiency is unmatched with 52 mpg on highway and 32 city, comfortable to drive as seats are well bolstered. Ride is firm but nice and very quiet. Powerful engine with 275hp 295 ft lb torque moves the along with ease. Well laid out dash and video touch screen with Bluetooth connection for any device with sound system of quality. Trunk has nice features, like pockets and hidden trays. Hid headlights move sideways and up and down to maintain road illumination. Quite roomy for a small car. I love it!!
I purchased a new Chevy Trax from Tracy Chevrolet. The dealer was very helpful and found me a wonderful car within my budget. I would definitely recommend Tracy Chevrolet to my friends and family.
Best car I have ever owned!
by Brad from Eden Prairie, MN
December 19, 2018
The performance is great and it has all of the extras that I could want like Bluetooth and Android Auto, Intellibeam headlights, Heads Up Display, Lane Keeping Assist, SiriusXM, heated seats and steering wheel, and much more. Decent mileage for the great acceleration and power.
I have dealt with many service writers over the years and by nature they are uninformed and abrupt. This is not the case with my current experience in your Ram service department. I was helped by Christian Talavera. He was helpful and friendly from the start. I was completely satisfied with his knowledge and response time. You should know how lucky you are to have him. Thank you.
All the bells and whistles of the best luxury cars
by joneangel from Sacramento, CA
October 19, 2018
While researching affordable used cars (my budget was around $25,000) I used cars.com. I knew I could afford a new car in that price range, but you've got to have some creature comforts. I looked at a lot of possible choices, some I had never considered before. One of those happened to be a 2017 Cadillac XTS - Luxury edition. And for a one owner, certified used car, I hit the jackpot. I didn't realize that waiting a year and buying this model would allow me the pleasure of driving the smooth riding, Apple car playing, heated/ventilated seats, auto parking/spot searching, wifi enabling car at about half of the nearly $50,000 original price tag.
Mark really took his time to understand my family’s needs and point me in the right direction. I ended up purchasing a 2019 Traverse. Thank you SO MUCH Mark!!! You were the kindest salesman I have ever worked with.
Excellent touring car
by FC from Kearney, NE
June 4, 2018
Car handles great. Quiet smooth ride and has the power when needed. Safety features are amazing and comforts me knowing my family is well protected.
Just stop in here and talk to Dom! Awesome dude, very informative and nice. Process isnt too long. Got a free cookie and water while i waited. Overall good service and i couldnt be happier with my new car.
Most luxurious vehicle I have owned
by Heidi from Gilbert SC
December 31, 2018
Very comfortable ride. Love the height from the ground. Only downside are the headlights, the low beams are completely inadequate. The high beams are great.
This car is the last of the luxury over performance vehicles from Cadillac. That being said handling and performance are decent enough, but clearly lacking when compared to others in the same market segment. The main pros are a quiet cabin and ultra soft ride. Cons, down market interior appointments and a CUE system that can be downright frustrating at times. Overall a good proposition if you are looking for uncompromising space, a reasonable level of quality, and have an affinity for the Cadillac name plate.
I went to get a car with my wife and father. We were looking at a few cars and spoke to Dom online. He made our appointment and our cars were pulled out for us to test drive when we got there. We then worked with Ndidi with the rest of our decision making process. It does take some time to buy a car and we ordered pizza and drinks to enjoy with the staff. We all had a good time and the staff listened to us and made sure all of our needs were met.
I Love my Cadillac !
by WendyJo from Vanceboro, NC
January 10, 2019
I love the look, comfort and reliability of my Cadillac. It is by far the most favorite car I have ever owned. I am completely satisfied.
Sales experience was great. Dom did a great job. No pressure and great deal. Only hard sell was the financing rep. Great experience in total.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
I recently purchased an E-Golf from Mark. He provided excellent service, answered all my questions I had in a very professional way. I can highly recommend him.
Really satisfied with this car, love driving it!
by Matsat from Louisville
December 6, 2018
This car has everything you might want in a great ride. Has all the bells and whistles and then some. Look forward to driving it every day
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