Cadillac for Sale in Taylor, MI

I had looked at the xt5 at 2 other dealers. Salesperson Michelle Sladovich at Les Stanford was the best I recommend her. She was wonderful to deal with and the reason I am driving a Cadillac today.

I was previously a bike commuter in Detroit, which was great, but after taking a new job in Royal Oak, I needed a car. I decided to go with a GM brand because I could get the GM Family discount, and I am so glad I did! I'm incredibly happy with the new Cadillac XT4 I leased yesterday from Michelle, and with the patience and promptness she demonstrated. She's incredibly knowledgable about the vehicles she sells and the Cadillac brand as a whole, and super friendly, too! After my initial visit, we had a lengthy text exchange while I was looking at different colors and options packages, and she always responded quickly and with accurate information. I knew what features I wanted and had no use for, and she respected that by not trying to upsell me into an unnecessarily expensive model. I never felt like I was getting a bad deal or that I was going to be hit with hidden fees upon signing--or worse, hidden costs that pop up after I have the car for a while. As a young (barely 25), first-time leaser, this was a significant financial decision for me--especially given that it's a high-end car. Michelle managed to put me at ease and feel confident in my decision, and she always contextualized important information. I never felt pressured to sign, nor did I feel like she was trying to get me out the door when I was indecisive. When I finally picked out the car (which I LOVE), Michelle was clear about when it would be ready and what to expect upon signing. Signing the lease was indeed smooth as Jeremy patiently walked me through everything. Overall, this was a painless and rather fun experience! Thanks for getting me into a great car--wishing you and your team much success! - Ben

The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.

I must be honest and say that I've been apprehensive and on guard about this dealership since I purchased my CTS this past March. I was formally a Lincoln owner, and always blown away by how wonderful I was treated at Hines Park Lincoln of Plymouth. My apprehension about this particular dealership stem from a very bad experience in 2001, when my vehicle, not a Cadillac, was brought in for body work following an accident. I was reassured by my salesperson that since that time, they had made seeping changes and all the issues had been eliminated. My last experience on August 2, has left me wondering about this. I'd like to start by saying that each time I've visited the dealership, I've been impressed at the warmth and curtesy of the front-line employees. They make an effort to make certain that you've been taken care of. With that said, this was my experience; I arrived at 7:30 (ish), to have routine maintenance performed on my CTS, (oil, lube, tire rotation). I decided to wait, because I had been told the day before that if I arrived early, I'd be in and out. Three hours later my car was ready. In my opinion, this is not 'in and out', but I understand that things sometimes happen that cause unexpected delays. As always, when my car was returned to me, it was freshly washed and hand dried. When I returned home I noticed that one of my tires had a bulge in the sidewall. I immediately returned to the dealership. How could they rotate the tires and not notice this defect is beyond me. I was politely taken care of as soon as I returned. Foolishly, since they hadn't noticed this while I was there a few minutes earlier, I assumed I'd be taken care of A.S.A.P. and didn't even think to request a shuttle back home. Almost 3 hours later, the tire had been replaced. * A side note: I purchased, (with some hesitation I might add), the tire insurance for my run-flat tires ... and I'm so grateful that I did. These are expensive, vulnerable tires, especially when you consider the state of the roads in Michigan. Continuing with my review. While I was very disappointed that what I thought would be a 1 hour maintenance visit had somehow turned into nearly 6 hours of waiting, the ordeal was finally over; or so I thought. When I arrived home the second time, I noticed that two of the wheels had been scratched, not severely, but scratched nonetheless. I hand wash my car, so I know every mark on it, and where or when it occurred. I was leaving to go out of town, so I never called or returned to the dealership to address these scratches. This incident reminded me of my experience in 2001. Even then, I was always treated respectfully by the front-line folks, but the 'behind the scenes' people showed very little respect or integrity for my vehicle. They seemed to be a big ball of contradiction. I realize that there are some folks out there dripping in cash, and perhaps they aren't bothered by a few scratches on $400.00 chrome wheels, but I'm not one of them. When you pay a lot of money for a vehicle, it only seems fair that you should expect that the people that you intrust to service it, are going to do so with care. I've rated this experience a 3, but in all honesty, I should be less. I'm now faced with either dealing with the scratched wheels, or learning to live with them. In reality, it doesn't escape me, that it is after all, just a car. On my next visit however, (which hopefully will not be any time soon), I'll be sure to request either a loaner or a shuttle back home. I will also remind them to speak with those who will be working on my vehicle, to treat my car the way they would want THEIR car treated. While it won't be convenient, I'm considering the idea of bringing my vehicle to another Cadillac dealership for future service.

Great!!! I really like Suburban Plymouth the people are pleasant and friendly

I was involved in an accident and called the dealership as soon as I received the report from the officer. Don took my call and had everything ready for when I got there. From the time of the accident until I drove away from the dealership (in a similar vehicle) it was less than one hour. Throughout the repair process, Don called and kept me informed. My XT5 looks great and you cannot tell it was involved in an accident.

I had the pleasure of working with Darius Thompson. He was excellent. He answered all my questions and was very knowlegible. He was patient and handled all my concerns . He took out the time to explained all the features on my car and let me know that if I had any other concerns in the future to just stop in. My experience at this dealership with Darius was 100%.

Very Satisfied, Turned in a 2016 CTS, and released a 2019 CTS.

My entire experience here has been spectacular.....how buying a car, or anything, should be. I am happy to take the time to review Cadillac of Novi! Peter Yatooma was my salesperson and he was just awesome! They have made me a customer for life.

Great friendly people and they always make sure everything I need is ready on time. Best dealership I've ever worked with

excellent assistance / staff pleasant and found out the problem immediately.

I was an out of state buyer of a 2015 Certified Pre-Owned Cadillac Escalade. I couldn't have been more pleased with my buying experience! Salesman Tim G. made this a very enjoyable car purchase!! Very easy Transaction!!! SUV is Beautiful!!!!! We love it Thanks so Much, The Dougherty's

It's always a pleasure to work with Mike P and Ed at Cadillac of Novi. They go above and beyond to accommodate the customer. They make the process as easy as possible. I will always stay loyal to cadillac of novi. They appreciate their customers and I appreciate them.

Mr. Sly Harper, is the best saleman every! Anyone looking for a Cadillac I will tell them to ask for Mr. Harper at Cadillac of Novi for GREAT service.

We recently purchased a 2016 XC 60 from Suburban Volvo and Jon Smith who handled our sale was a consummate professional . He covered all aspects of the sale and we were more than pleased with the entire process. We highly recommend Jon in the sales department. Go and pay him a visit if you want a great deal and things handled professionally and hassle free. Dan & Connie Krueger.

Had a slow leak in tire and thought they repaired for free since I leased car from their dealership... otherwise I would have went to discount tire... charged for putting boot in tire