Exceptional service from start to finish. We made an online inquiry about a 2018 Forester and was contacted by Nick Clough who was very knowledgeable, professional and courteous. We explained to Nick exactly what we were looking for in regards to vehicle and price point. Nick went to work and found us the perfect car. When we came to the dealership for our test drive we were greeted at the door as if we were a returning customer. We were not bombarded with pushy sales people but were asked who our appointment salesperson was. It was a class act all the way around. Completing the financing was as simple as signing a few documents. Nick took care of most of the detail work before we ever came in. This was a nice touch and made our experience much more pleasurable. I would wholeheartedly recommend this dealership and Nick Clough for all of your Subaru needs.
I’ll definately be back for my next new vehicle!
I am pleasantly surprised at how the car buying process has changed over the years. It's a much less painful process. Sure, it still takes hours, but it feels more like a buyer's market than the high pressure sales tactics of the past. Both sales and finance were friendly and easy to work with. I also like the fact they have Mike the "Tech Guy" go over all the bells and whistles.
Bought my car last week and made an appt with mike to go through everything about the car with me. He is amazing. Took me through every detail and helped me set every up correctly. Everyone is so nice and helpful!!
Drove 6 hours for my 2015 certified CTS. Car was everything I expected, and more. Mitchell was honest and a pleasure to deal with. staff treated my wife and I, and my puppy, like family. well worth the trip. Love the car guys. thank you.
Didn’t get to purchase a vehicle but the team at Massey seemed to be very helpful. Only when asked to negotiate on a used vehicle we got a no from the start! This is my reasons for going some place else.
THANK YOU MELINDA!! The XT5 2018 Passion Red is a Beautiful Luxury vehicle! Talk about a "WOW" factor. It's really exciting to be driving a 2018 Cadillac ! It's a dream come true! My experience with Melinda was Awesome!! She is the Best Sales Rep, she listened to my needs, responded and delivered. Her people skills.... wow , so kind and very professional!! It wasn't intimidating, she's great at what she does! We had a great experience at MASSEY CADILLAC North . And you will too!
Great experience with Cadillacs service department
by Frederick W from Orlando,FL
August 5, 2017
I've read some negative reviews about the service department at Massey Cadillac North Orlando. I had no problems at all. I believe if you go in with a positive attitude and treat others,like you want to be treated. You'll get further in life. Shawn,the service manager,was very helpful and took care of problems that were not necessarily Cadillacs problem. They want to keep their customers happy and they definitely achieved that. I'll never regret purchasing a car from them. Customer service is very important to them and it shows. I'll be a lifelong customer of theirs. Be positive and get positive results!
Just bought my 2017 Escalade Platinum. Sales team was very professional.
Many thanks to James Stein, Adam Hopper, and Billy Han.
If you need a new vehicle, reach out to James Stein. He and Billy's customer service are second to none, and will assist you with anything you need!
Purchased a vehicle from the internet, by phone. The deal was made with full, friendly service by the Sales Person. My son was local, and checked the car out for me. He was shown the car and an offer was made to take it for a drive. He was treated very well while at the dealership. Things went smoothly.
by Thomas Emde from Apopka, Floriida, near Orlando
November 3, 2015
visit went well, i enjoyed the very nice waiting room and the snacks.
However, i still have the same problem that i already mentioned in 2 previous visits.
When using the AC i notice an initial musty odor. looking on the internet i see this is not an unusual complaint. i do not understand why FoMoCo has not found a fix, especially for the 2013 Lincolns. i still have much warranty time remaining so i will continue to ask for a remedy .
if the problem remains i will ask the sales manager to find a newer car and a reasonable trade-in price. i have a White 2013 MKS, i want one just like it, perhaps newer that has no objectionable odor in the AC. otherwise, i love the car, it is the best road trip car i have ever owned.
It is always a great visit, very polite, pleasant and most of all they listen to what you have to say. I have only dealt with the Service Department and Cashier. They are always very professional. Thanks for the great service!
Every person I came in contact with was helpful, professional and went the extra mile to put me in the vehicle of my choice at the price I could afford. Finance manager was the best and so was the salws manager and salesman I dealt with. Thank you all!!!!!!!!!!!!!!!!!!!
Torry treated me very well during the process of buying my new Niro. I wanted an LX without any extras. They located one for me, the numbers were dead on at the delivery from what they said and I couldn't be happier with the treatment I received from everybody that I was in contact with.
I live on Amelia Island which is roughly 150 miles away from this dealership. It was well worth the drive. Mike “Gump” got us a great price on a new Kia Soul. Everyone was so nice and friendly. We talked with Enzo, Gump, Monica and Jacob . Everyone we talked to made us feel like we were part of the Deland Kia family.Made car buying fun. We will be back!
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