I absolutely love my car and everyone at Lithia Ford knows my car inside and out! I know it will be well taken care of. Nick actually reminded me about my recalled door latches so, I was able to get everything done all at the same time, saving me another trip back to Fresno.
My wife and I had the pleasure of purchasing a Silverado from here this week and I must say they have the most wonderful, caring and hard working staff who made this an easy and exciting experience! Definitely highly recommend if you're looking for a quality vehicle in Sanger!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Just wanted information on a possible trade in, the staff didn't try to get me to buy a vehicle just for the sale. I explained my situation, asked my questions and concerns, they were very fast and helpful. I will definitely look to purchase a vehicle from this dealership. Martha is friendly and very helpful.
Walked on to the lot and surprisingly was not attacked by 3-5 sales guys trying to convince me to buy a car. Was actually waiting for my pizza to finish next door at Pizza Hut and thought I’d walk around and see why they got. One of the sales guys eventually approached me and just told me to look around and that everything was unlocked to look at, felt really comfortable. I’ve had horrible car lot experiences but this one felt really smooth! I didn’t feel rushed, pressured or out smarted. Ended up trading my car for something 9 years newer. If I could recommend this place to someone I definitely would, ask for junior, he’s really nice!
by Carlos Areyano "Dallas Cowboys" from Fresno, Ca
February 23, 2018
Man, the moment i walked into the lot with my wife and kids to look at the first car, this dealer named Rick from Own a car, came up quickly. Automatically, I felt that solid good vibe of a great salesman. I told him my interest in type of car and the very first car I saw, I made my decision for it. This guy rick was extremely helpful, and after getting this car, he went with me to my insurance company to finalize the paper work. We talk about our lives and this guy rick is also a father of 2 boys so he understood me. We laughed and I even told him my wife will get a car from this same place too. Rick answered all my questions and helped me and my family with this new dodge charger I so love. Rick sure went the extra mile, literally, just for a customer he didn't know. I'm going to sure recommend Rick to my friends. If you ever need a guy, Rick is the man for the job. I'll be seeing him again. Thanks bro!!
If you want a cool, fun, smart, and employable sales person Keith, at Own A Car is the guy. I've purchased cars before and have never had the pleasure of having a sales person such as Keith. Buy far, the best. Great personality for sure! He is the 1st and main reason why I'll return to Own A Car. Sure, Own A Car is a cool place with a good selection and will definitely earn your business. But the best part of my buying experience was dealing Keith. Keith, If you ever leave Own A Car and go elsewhere, let me know so I can deal with and, refure you in the future. Thanks again Own A Car, and Keith!
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