My duughter recently moved to Phoenix and I was looking for a good used car for my use and a back up car for her. I purchased a 2010 Audi A5 convertible. I never seen the car except from photos before I picked the car up. There was a small mechanical issue with the top that was fixed by an Audi dealer. I have a great car purchased without physically driving or even seeing because of the great sales people especially Robert Mills.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Went there looking for a clean used truck and found exactly what I wanted, good deal, in and out in no time flat. if you looking for clean used trucks you should go there. Matt & Elvis the salesmen we great to deal with. thanks
We needed to find something for my husband because he commutes a ton. Our last two vehicles were purchased at a large dealership which made us feel more like a number than a customer. A car is an investment and at 101 Auto we felt like Scott and Echo saw us as we were, a family in need of something reliable. They took time to make sure we were comfortable and we felt like they actually saw us as people. I love that they only sold vehicles that had one previous owner. They are open and honest, characteristics my husband and I hold dear. We had one little hiccup but they took care of that quickly. We wouldn't hesitate to go back there if we are ever in the market again to buy.
The most patient salesman, Ricardo Glean, that an interested car buyer could possibly encounter. He then showed me and allowed me to drive every car on the lot I found in my price range and above. Finally, I came back to the first one he showed me that he thought then would be perfect for me. I bought it and love my car. Thank you, Ricardo
I highly recommend Surprise Honda. I had been car shopping for a few months, but Surprise Honda is the only dealership who impressed me.
Every single person I met at their dealership was super friendly and helpful! They didn’t waste my time looking at cars i had no interest in.
They really listen. They showed me the exact car i wanted with all of my “must haves.” The facility is gorgeous. I’m looking forward to my service appointments and the Starbucks coffee!
Service staff very professional and personable. It was clear to see that customer satisfaction was a top priority for all Jones staff I encountered. Quality service completed on my 2012 Fusion. I am a very satisfied customer!
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