I purchased my car over a month ago and my daughter and son in law drove me to the Toyota dealer and that's where we met Leon. I have never in my 71 years of living experienced a smooth purchasing process than this year. I love my car and love Toyota-You too Leon!
I found myself in Macon, Georgia for work in the midst of Hurricane Michael. One morning I left my hotel, intent on getting to the jobsite to continue providing critical backup power for the area hospitals. As I approached my field service truck I noticed with a sunken heart that my window was broken and upon further inspection realized that all of my tools had been stolen and my truck door had also been bent whenever the thief pried it open. I was very distressed of course and after filing the police report and notifying my employer I sought out a dealership to repair my vehicle.
My truck is a Chevrolet product. I could not find a Chevy dealer close to me to drive with broken windows so when I approached the staff at Hutchinson Auto Mall and explained my situation, I was pleasantly surprised to hear they were happy to fix my vehicle. The staff at Hutchinson went above and beyond to provide excellent customer service. Not only did they source a window for my vehicle and get it installed the next business day but they treated me extremely well. I am from out of state and now just realizing My whole livelihood had just been stolen. The staff at Hutchinson assured me that they would keep my truck locked inside the dealership overnight while they waited for the window to be delivered and they secured a loaner vehicle for me for the time period they had my truck.
I was very impressed by all of the staff at Hutchinson Auto Mall and I would encourage any person to go there for their vehicle needs. I will also be getting my new vehicle there too.
Steve Stokes was great. Best car buying experience I've ever had. Steve did not use high pressure sales. Listened to what I said and worked a great deal. Knew what my budget was and worked to get me an even better deal way below my budget. The fiance manager was great. Explained everything. Like how they didnt rush but took the time to go over everything. I would recomend Hutchinson and Steve Stokes as your salesman.
We did the Online Purchase of a 2018 RAM 3500 Laramie. I could not find it on the website. Amanda in online sales found it very quickly. She sent me a quote and the window sticker. She beat the price of all the other deal ships. We completed the process the same day. Everyone at the dealership was very good at their job.
Dave Richardson gave the best new car ppresentatio
by MarkBJonz from Macon
December 8, 2017
My salesman Gave the best presentation on the cx5 I have ever had.
On any vehicle I. Have ever looked At I was ready to buy without driving it. The test drive was super. The problem was the salesmanager. He was like a vulcher. I went back with wife to just let her look but he was circling her car b4 she could stop. He never would except my offer or ever actually give me a counter offer. I bought the same car in Atlanta on the phone
I found the exact package and color of Pacifica at this dealer. I contacted Frandoo, Internet sales manager at Countryside on the phone. We negotiated the price on the phone and I verified the existence of the vehicle by picture and VIN # he sent me. After I got to the dealer, the process of the purchase of the new Pacifica was smooth and easy. Frandoo was very knowledgeable and he took time to explain functions and operations of the vehicle. He did his best to make certain that the transactions go through without hitch. He is also courteous. Even days after the sale, I had certain concerns, and he put efforts to address the issues instead of just referring to service department.
Financial department did excellent job in processing the purchase documents as well.
Overall, this was one of the best experiences of new car purchase that I had over past 4 decades. Even though Countryside in Jackson, GA is a small dealer, they are head and shoulder above the big fancy dealers in Atlanta. I highly recommend Countryside and Frandoo Jean for the next car purchase.
Brice B. Choi, M.D.
Great sales customer service given by sales person. This is the fourth vehicle that I have purchased from this dealership. I will continue to recommend others as I have in the past.
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