Although the waiting room was pleasant it took 3 hours for the airbag issue, correction of front lower arm bushings and a new cabin air filter. Also, I had scheduled this work for Monday (Nov 26), but ???somebody??? put the wrong date in the computer. To be fair, you rescheduled this appt. for 2 days later.
I received a recall repair from the Honda headquarters. I contacted the local dealership in Jefferson City and they set up an appointment. They provided excellent service, including the shuttle service dropping off and picking me back up from my office when the repair was complete. Great people to work with!
These guys made this whole car buying experience a breeze!! They took their time and listened. They also made my daughter feel she was important in this buying experience!! We will be back for HER car later on!
I just purchased my first vehicle from Riley and found their team to be exceptional in answering my online questions, preparing for my visit to the dealership, managing the sale, and walking me through the vehicle introduction. Great team of professionals.
I had bought my 2010 Impala from Dennis Lohe 3 years ago. My sister and her husband have always bought from Riley’s and trust them and they were right. Even though I live in Kansas City I know I get the best deal at Riley’s. So when I ready I emailed Dennis and told him what I wanted based on inventory on website and year end deals. I was upside down in my payments on the Impala and new I needed to trade it in! Everyone there worked with me and I LOVE my Equinox! Never once did I feel pressured by Dennis or other staff. They gave me best deal possible in the Impala and let my sister and I test drive around town on our own. Again that’s why I come to Riley’s!! My first new car, only 7 miles when we first test drove it. Since the two weeks I have had it, I have not been disappointed in my choice! Thanks again to all the guys at Riley’s, especially Dennis Lohe. I know I can still call him anytime if I have a question!
Starting with online search to quick response about questions, to e-mailing for more information, to visiting dealership 2 hours away and test driving, then purchasing a 2017 Ford Explorer, we were treated with decency and respect throughout. We would recommend this family owned dealership to anyone. Thanks again.
Mike Pattrin and his team were great to work with - seamless transaction from another state, got the entire process completed and car shipped in a week (impressive given that they don't control the shipping component). Transparent in their deal, and worked with me to get the perfect car at the right price. Would definitely buy another car from them again.
My Husband and I couldn't be more pleased with the Outstanding customer service we received while working with Danny Groves . We are repeat customers at Rick Ball Auto Mall and we are very happy for everything Danny and his team have done for us. We will be back and will be letting our friends and family know where to go and be treated like a Star.
Danny Groves was fantastic, he showed us a used 2013 Ford Escape Titanium and we fell in love with it. He was very professional and explain everything on the Escape and even paired our phones. I highly recommend Danny and to Look at Rick Ball Auto Mall if your looking to purchase a nice vehicle.
We purchased our E Class at Mercedes-Benz of Columbia with the assistance of Zac Nichols and Danh Do. They were fantastic. We started the process on the internet, and Zac was very helpful with walking us through the process, then over the phone, and eventually the test drive and the final purchase. We cannot say enough great things about him and Dahn. If you are looking to purchase a Mercedes, consider the location in Columbia, MO. They make the experience easy.
Danny Groves was very helpful and answered all my question in a professional manner. Everyone @ Rick Ball Auto Mall treated me great. The dealership was very nice. I highly recommend them to anyone looking for a great deal. I will come back again.
Danny Groves and Everyone @ Rick Ball Auto Mall did a Fantastic Job! They showed us what we wanted and really worked with us. The finance Manager got a low rate and we were very happy. I will be telling everyone I know to go to Rick Ball auto Mall. Dalton was very pleased also.
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.