Even though I had an appointment and was running behind my service provider arielle accommodated my recommendations/needs for my vehicle. Also, I did not have to wait so long for my service to be completed. I loved that they provide complimentary shuttle service. The shuttle driver Isreal was very kind and respectful.
Everyone was down to earth, friendly, and completely honest with me at this location. The buying process and the price was so much better at this location then at my home location so I drove one hour to get my car at this location.
My service advisor did an excellent job of informing me what the techs found on my vehicle. He helped me determine how to best care for my vehicle and he arranged a rental for me while my vehicle was there for service.He also kept me informed during the service, and was very helpful.
Friendly and knowledgeable salesperson (Dalilah) made experience a great one! It was more like dealing with a friend! Nice to hear all the folks felt part of a good team, which demonstrates good management and fair treatment of staff.
My service advisor was Brittany. Her professionalism and friendliness makes you feel like a valued customer. She’s always pleasant and follows up with you on any work being done. Her and others associates, like Alex keeps me coming back.
Friendly and efficient. I was in a hurry. The repair was done correctly with no sneaky extra charges. I have to drive 45 minutes from home to get there. I wish there was Kia service like this in my town!
I took my car in for an alignment I'll need to notice at my my car was still pulling to the right after taking it out of the shop. I contacted the service department advising them that the issue is still there. I went in a couple days later. Only to be told that I must have hit something because my struts were not straight. Which I called the service department right after I got the vehicle out of service about my vehicle still pulling to the right. This was unprofessional and they should have fixed my car.
Identified a C-Max Titanium new at the dealer and the dealership was very rapid and responsive, quickly put together a financing plan, had great communication about the vehicle. Unfortunately for me, someone else had their eye on it and swooped in before I had a chance to test drive/buy. But overall was a good experience with their sales.
My only concern about the customer service is that I have to call them back when I want to ask whether or only my vehicle is finished. out of the 4 or 5 oil changes plus light repair I had them do I was never called when my car was complete
I thought I'd have to wait but I didn't. I love the fact that they offer a shuttle service; even on Saturday! Some places don't have a weekend driver. Ana was great! There were no surprises!. very happy with my purchase. I wanted a Chevy...and I got one!"|"
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