Best dealer I have ever worked with
September 6, 2017
Ok, its easy to say a place is the best you've worked with if you've only dealt with a couple. Thing is, I buy cars pretty often. I have a wife. We live out in the country, the middle of nowhere, Kansas. She drives about 50 miles one way to work. Now my wife is special. You know the snow white animation we all grew up with, where snow white is singing, and the animals are all clustering around her? This is my wife while she's driving. She has roadkilled animals I haven't ever even seen, and I'm the one that grew up here. Anyways, she goes through vehicles, and I get to deal with the dealerships. I found 2 cars I liked on cars.com, one in Michigan, and Bob Hembree. I called them up, and asked for pictures since neither had them posted. Briar from Bob Hembree got them right out to me, and I never received pictures from the other one. I was set for VW to buy back my diesel Passat, I just had to wait for my appointment. Meanwhile started negotiations. The two cars I was looking at were identical in every way. So what it came down to was who was willing to work with me, and for the best price. The dealer in Michigan refused to negotiate, and were asking 20.8. Bob Hembree was willing to negotiate, and we arrived at 17.5 out the door. Personally, I feel that a good negotiation is part of the process, so I don't typically deal with those who won't. Since it would be a couple weeks for me to get my check and set up my flight, Bob Hembree held the car for me with a deposit on it. The morning I arrived to pick up the car, Briar had it waiting for me right outside the showroom. We went immediately out to it, and took it for a test drive. Satisfied with the car, I asked a few challenging questions, of which Briar had difficulty answering, so he took me in to the service manager to get my questions answered immediately. Then I sat down with the guy that does the paperwork, and it was already filled out, just needed me to sign it. We then went outside, where they took a picture of me with the car, and a tall, grey haired guy walked up. He introduced himself as Bob Hembree, the owner of the dealership. In all the times I've bought from dealers, regardless of size (and Bob Hembree is a large dealership) I have never had the owner personally check to make sure everything went well. This was a touch that set them above any other place I have been. 45 minutes after I arrived, I was on my way home with a full tank of fuel in the car, not the usual 1/4 tank you find in most dealers.