Great customer service! Was willing to fight for the best price possible, and work with my situation. Was kind, willing to listen. Ramone and Bryson were very knowledgeable and able to answer all questions.
I had a great experience buying a used car from Larry H MIller Honda. The staff have always been friendly and helpful. The car came with a great warranty and free car washes for life! Always treated well at this dealership.
Bought a new car today and it was the smoothest experience I've ever had doing so. Jake was in communication with me from the time the car was on the truck on its way to the dealership, notified me when it arrived, and was patient with us throughout our test driving the car for over an hour. Then he took care of all the financing while I was at work so all I had to do was show up and sign. If they have the car you want (or can get the car you want), I wouldn't hesitate to give them a chance.
We left Arizona on a beautiful December morning headed to Utah for a long awaited ski trip.
We had been looking at Suburbans online for six months and were hoping to find a "newer" used one while on vacation in the Salt Lake area.
Shamrock was our first stop as they had a Suburban with the color of interior that I wanted.
Wow! Everyone exceeded our expectations! We unloaded our ski gear and bags on the spot and reloaded everything into our new Suburban. Our ten year old (still in her jammies) curled up on their couch and watched TV while our older kids cleaned out the vehicle that we traded in and mounted our ski rack on the new. The whole process took less than two hours and could have gone faster, but we bought some assessories and weren't rushing ourselves.
Thank you Jake (and all) for treating us like friends. We will keep our eyes on your inventory and hope to buy from you again.
Jake and Brady, our time in Park City was amazing!!! Thank you for taking care of us so quickly so we could get back on the road and enjoy our trip. We're really enjoying the new Suburban. Hopefully our old one will be a blessing to a family too!
Best car buying experience I've ever had. Jake and Kellen were awesome through the entire process - from test drive to after purchase follow-up. Great price on the 2014 Suburban we bought and absolutely fair price on our trade-in. Fast service, no pressure atmosphere, no jerking around with back and forth with the "finance office", no pressure to have a "limited test drive". Jake found us exactly what we were looking for and went the extra mile to get us a little better interest rate by contacting the credit union and showing them how close our credit score was to the next tier. Thank you Shamrock Auto!
Got a postcard from GMC saying that my truck needed to be brought in for a recall and that the service *re-programming the ECM* would take anywhere from 20 to 40 minutes. I made the appointment and it took nearly 1 1/2 hours to get my truck done and pressing to get back to work. I could see the service men and customer service weren't motivated nor eager to please their customers from the moment I walked in. I was rather disappointed when I got that treatment.
A good or bad experience with any business a lot of times depends on how well prepped you are for the transaction. Given I do doc prep / review for a living and was thoroughly prepared for anything they might need, I did not have a negative experience with LHM. All Sales /Financing / Service Contracts were honored and I am happy with my purchase. If you do decide to purchase there have your employment history, pay history, references, LOEs and anything else they might need ready before you decide on a vehicle. Keep a log of all correspondences for reference and go with the flow. If you do that, your experience with LHM I believe will be hassle free and you'll walk out of there with the vehicle of your choosing.
What a great experience. The staff was helpful. The vehicle we were interested in was clean and marked below value. Hats off mainly to Lori who supported us with finalizing aspects of the vehicle after the sell. A great asset to your company. Thank you. Very thrilled with our purchase.
I worked with Jake to buy a 2016 X5 M sport. I usually despise the car buying experience, but I was pleasantly surprised this time. They are top notch professionals, and I???ll be back for my next car purchase.
This is the best car buying experience I have ever had. Very quick, efficient and great cars! The car I purchased was a year old, very few miles (14,000 +/-), extremely great condition. I highly recommend Kentson.
This is the best car buying experience ever. I have bought many, many cars over the years and each time, I came away feeling like I got taken advantage of. I feel that Doug Smith Auto does have the best prices around. And from experience when we have used their repair shop, they are honest.
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