A little oil change and tire rotation almost turned into a bad accident. After leaving the dealer i heard a little noise coming from the front drivers side. As soon as i had an opportunity i pulled over and every bolt on the front tire was loose. I was able to get the lug wrench from the trunk and tighten just enough to get back to the dealer. I was lucky i pulled over in time avoiding a disaster and a nice lawsuit if something worse happened. I know this is not everyone, but they need a quality check to avoid mishaps.
Although the wait for service was a bit (I believe I heard they were short staffed and I also had other service items added at my request once my vehicle was checked), I have to say that my service contact, Sean Lomas, was very professional/friendly, courteous, and kept me in the loop on my vehicle's servicing. He took the time to explain what needed to be done now and what could wait until my next service interval. I appreciated his listening to my concerns, and making sure the items I mentioned were checked. Please fix the online service appointment app--there is a glitch; it kept pushing my appointment to January and April, as if Antwerpen Service was totally booked until these months. Thankful.
I had my oil changed and wipers serviced. The replacement piece for the wipers had to be ordered. The waiting time was longer than expected. Overall the service was good. Pleasant waiting room with tv and coffee.
My sales associate was Jordan Bates. Upon meeting Jordan, he greeted us and apologized about being a little late. He had a customer he was assisting before us and their appointment went a little longer than expected. Jordan made us very comfortable immediately; he asked if we needed anything such as beverages or anything else to ease this process. He was very knowledgeable about the vehicle I inquired about and soon asked me if I wanted to test drive the vehicle. While driving, he told me more about the features of the vehicle, and had great general conversations. Normal car salesmen try to force me to buy a vehicle I inquire about; but Jordan did not do that at all. I did not feel pressured to buy the car. He was also able to get me the rate I wanted regarding this car. I would definitely refer him to family and friends who are looking for a new vehicle.
Jordan is a personable and honest salesman who I would return to in a moment next time I need a car. Great experience overall. Always a little pressure from sales manager and closing to buy into every little thing they offer, but nothing you can't say "no" to if it's not for you.
I did not have a nail in tire prior, my car ride as not noisy or bumpy. I was told I needed tires and after coming for the main this that was needed I left and all of sudden the noise began. I got out to see what was going on and my tire had a huge nail. How ironic the dealer told me earlier I needed tires $595, however did not state that there was a nail in one. I did not have a problem riding prior to dealer. I guess that's a tactic to get you to buy from them. They have lost a customer will not purchase another Kia.
My car buying experience at the Infiniti of Silver Spring was exceptional. The sales person (Mike Goldring) greeted me in such a friendly and professional manner. I previously visited other Infiniti dealerships, but none of them impressed me more than Infiniti of Silver Spring. My salesperson was able to acomodate my request, and I am very pleased with my new 2016 QX60. I feel as though I am driving in a luxurious vehicle. Unlike other Infiniti dealerships, I receive a free car hand washing at any time. If you are seeking to purchase a new or leased vehicle, I recommend that you visit Infiniti of Silver Spring, and experience the quality customer service .
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
Very satisfied with my recent buying experience I had with Christine at car Corp!!! She was very helpful and went above and beyond before and after the sale! She even checked up on me a couple times in the week after the sale and beyond!!! Never acted like she was being bothered Car Corp is a great operation with nice vehicles at great prices!! Thank you Christine and car Corp
From the initial phone call to the last little detail. Jim Coleman Cadillac is in a class by itself. The staff is extremely prompt, courteous, thorough, patient, understanding, accommodating, and knowledgeable. They always seem to go above and beyond. I've tried to work with other dealerships and none come close to this one...even when purchasing remotely.
Marty did a great job. He was very professional and made sure the work got done. Cadillac dealership next to Toyota dealership is not enhancing Cadillac brand, especially, since it's all owned by the same company; tacky.
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