My sales guy Kelvaleski Davis is awesome! He greeted me at my appointed time and made my car buying experience a dream come true. He never made me feel pressured but made me feel comfortable that I was in good hands choosing what was best for me. Kelvaleski and Nissan of Newnan will definitely be my go to for all my auto purchases.
Amazing team focused on the customer service and experience
by angelaw from DealerRater.com
December 5, 2018
My second visit for car maintenance to this facility and the entire experience is based on technology, the best trusted service, and my experience as a customer. They understand that leaving your car for maintenance is second only to going to the doctor and they make it as easy as possible with lots of ways to communicate and address questions and concerns. Visibility to my bill is much appreciated and there are no concerns from booking to the appointment to calling me with updates to paying my bill that wasn't easy and trusted.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Buying a car was no problem, however when trying to reach customer service it took me 2 weeks to speak with a person...after finding the problem, they push me off to the Jeep dealer for repair. I understand what as is mean... but with in my first 30...show some concerns. Make me think they knew there was a problem all alone...ijs
The salesman (Jerrel) was great to work with because he helped me while he was there Orr if he was off that day. He got me a car from another store then found out there were problems and found me a car around the same price range that was newer and less miles. Thanks for everything!
First & last time I will purchase a vehicle from carmax! Sales lady 100% rude ...and impatience! We were the ones spending 20G on a 2014 vehicle ...is it really too much to ask to have some guidance and patience!??? Then, I wait 20+ minutes for service ...and still no answer! Nope! Never again
I had amazing Fast Pace experience even though it took me 3 days to get my car due to My inability to provide the documents they needed.however going on the lot getting pre-approved over the phone walking in and walking out with my vehicle was the easiest process I've ever faced. John was very helpful and Adrian was the greatest he worked with me every step of the way and he made sure I drove off the lot with the car i wanted. Even more so when I didn't even think or believe they can get me financed and not to mention they put a bow on the car I felt very special and the customer service made me feel very confident I am so grateful for you guys thank you so much CarMax!!!!!!!!!
Peter was the first person who helped me and was very helpful, when I had a family emergency he held my Mustang till I could get in to see it. Kern was the individual who I saw when I was able to see the car. He was very helpful and got me quickly through the process.
The only problem I had was the rocker stripe was missing on the passenger side is missing and they have not been able to get it replaced. Hopefully it will be resolved soon.
I had the GREATEST experience here. Quality customer service, very professional! My sales consultant Wallace is AWESOME!! He made the process very easy and I was driving off with my car in less than 2 hours from arriving there. I would definitely recommend this Carmax and Wallace to anyone searching for a car! Please make sure you ask for Wallace, you won't be dissapointed!
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
My purchase was a bit lengthier in process than usual ,but it all worked out . My car salesmen Xavier Pena was professional and patient . Marc in the financial department was also very helpful and accommodating. I would recommend this dealership to anyone ,they have a wide variety of vehicles to choose from and many helpful staff .
I had an issue regarding warranty coverage for the replacement of the fuel tank door housing and the customer service director quickly and efficiently handled the situation to my satisfaction.
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