I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
I worked with Sheryl Falco and she helped me trade in my car so I can get into a new one. The new car price was also fantastic and definitely beat their competitors prices. The process was easy and couldn't be happier. I would definitely work with her and the dealership again.
Kathy was so patient with us as we navigating helping our daughter buy her first car. It was such a wonderful buying experience that we went back to Kathy to upgrade our current car to a Jeep. Lots of knowledge, friendly service and patience from Kathy and every Ferman employee we encountered made this the very best car buying experiences of our lives!
A great dealership to deal with. They give you a great price, no pressure, no back and forth with this offer, that offer, "my sales manager said....", NONE of that - just an easy process. My husband and I were very comfortable dealing with David Cooper - outstanding individual! We found this dealership online, saw the car we wanted, color and features, made an appt., arrived for the appointment, and within 30 minutes the deal was done. Outstanding price. Drove from Citrus County to deal with Ferman Chrysler - well worth the trip.
Everyone we spoke to at the dealership, especially Anas and Chris, were very patient and professional. It was truly the best vehicle buying experience we have ever had. I will highly recommend this dealership.
Ron went out of his way to obtain a new Sierra 1500 for me. He tracked down the exact vehicle and make the whole process seamless. I hope FERMAN GMC keeps this highly qualified team player for a very long time.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
Drove in at lunch time for an express oil change.. expected since it was lunch time to be longer than the 15 minutes... nope.. out in 15 minutes.. love these guys...
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