They really work on getting your business but then drop the
by nrvalleymountain from DealerRater.com
December 5, 2018
We have dealt with a different dealership in the past and unfortunately freeway ford didn???t meet up to the competitors standard. We found freeway ford worked hard to get our business, but once we committed, it became difficult to get answers to basic questions or receive information we requested at the sale. It appears that once the sale is done follow up is slow or none.
I arrived just after 4 p.m. & they were busy. It took almost an hour but the customer lounge in the fast lane is a nice place to wait in. they got my work done as quickly as they could that night & as always the service was curious & friendly.
Bought a used car for my daughter to take to college. My sales person was great, the price seamed good on the car so overall a good experience. My only issue is with the finance person or whatever they call the person that tries to sell you the extended warranty. He pushed a little too hard and the wisecrack he made about me not loving my daughter because I chose to not purchase the extended warranty was going too far, even if in jest. It pissed me off.
Great experience working with Bob Patterson at the Ford dealership. He spent all the time I needed while looking and was very helpful. Would definitely recommend him and the dealership for purchasing a car.
I recently purchased a car that initially had a transmission issue the service department went the extra mile to resolve problem and make me happy rick the used car manager even extended there exchange policy for me knowing i wasnt happy with car i was very rude and unprofessional to alot of people down there im very sorry to everyone i affended especially chad obert from the service department and reg great people and place I definitely recommend buying a car from them
Bob Portwood was a great Salesman to deal with. Very informed on the 2018 truck we purchased. He was with us during the whole process. We would go to him for any future purchases. Would recommend him, as a salesman, to anyone. Mike & Jane Bi
I have bought several new cars in my life time. Working With John Breitenstein was a pleasure and the best experience I have ever had with any salesman. We just got down and made it happen without the waste of time playing games.
I bought a truck at Jeff Belzer on Black Friday. I am more understanding of the challenges because they were extremely busy that day. I worked with Jack Yanisch mainly and he was very nice. The challenge was that after the decision was made to purchase the truck I wanted there was no one available for financing portion of the sale. My total time spent at the dealership was 10:30-3:45pm. 5 hours. I had planned on 3 and drove over an hour and a half to get there. I also was frustrated because they were so busy no one came to update me on how much time was going to elapse before it was "my turn". Ultimately I drove home in my new truck which I love. The person who helped me learn more about my new truck (Bob Shoemaker) was awesome and thorough with my understanding of the technology in my new truck. My finance person (can't remember his name) was also very nice. I am glad I went but it would have been nice to have someone update me more about the length of time it was going to take to get the job finished. I gave only 3 stars due to length of time I waited not personal issues with sales or finance people. They were all nice.
Elijah in sales and Amber in finance were absolutely amazing to work with! They helped me get the car I wanted, for the price I wanted! I would highly recommend this dealership and highly recommend Elijah.
We were greeted right away and able to test drive right away! The 3 people (Mark, Kevin, and Brad) that helped along the process were all willing to answer my questions, very patient, and didn???t make me feel rushed or like I was just another sale for them... Over all my experience was great with them! :)
We worked with Colton Smith and Kevin Honeycutt to drive away in our new (to us) Ford Flex. The experience was wonderful and they took care of us. We drove from Indiana because this was the only location with our desired vehicle in our desired color and much more!
The Flex was serviced in a timely manner. Great service advisor.
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