We bought a 2019 Explore this week. This is our second vehicle to by from Tomes Ford.
Pam Pletz was our sales person for the Explorer. She was professional & friendly. Everyone involved made our buying experience a smooth experience.
Overall very satisfied. Do you're research and know how much you want to pay. The process was smooth, and not a lot of back and forth. Pam Pletz was great and I would highly recommend going thru her if they have something you are interested in.
Excellent experience. I'm a careful researcher and made several visits to the dealership. Mark, Johnny, Mike, and Coach were all very patient and answered every question. Final selection was an Explorer Premium not on their lot. Committed on a Friday night and they had the car on site, detailed, and ready for delivery mid day on Saturday. Super service and experience.
This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. From start to finish this was remarkable experience. We highly recommend Sam Pack's Five Star Ford!!
Russell welcomed me, listened to my needs, and had me out in just over 5 minutes. Oil filter, air cabin filters, windshield wipers and a car wash. Didn’t have an appointment. Will make sure to do that next time.
Awesome service center. Erin and Zeeshan took great care of me and my truck. I didn't purchase my vehicle from here but I will however be purchasing future vehicles from this location because of how well I was taken care of.
As an experienced car buyer, I recognized every sales tactic that Daniel employed to get me to the bottom line. He didn't push too hard and figured out quickly how far to push. Making a deal and sticking to it, even though we ultimately went with outside financing, was very important to us.
Awesome place to purchase your vehicle. You get nothing but first class treatment. I never had to leave my home in the cold rainy weather. Mike Jones had me to pick out a car online, he got me financed and had things ready less than 24 hours. This how great they are, my car was delivered to my front door the late evening before Thanksgiving . Marco Sarfaraz taken time from his family to make sure I had my new car before the holidays. Mike and Marco great teamwork!!! Amos and I will be buying all cars from Autoflex.
This is the first time I was treated like “royalty” (awesome
Customer service from All especially “Josh” my car sales rep) at a car dealer- from the time I walked in up to the time I drove off my new FORD Edge from FORD Rockwall parking lot!!! It was a dream coming true for me to own a NEW Car with the best offers a customer could ever hoped for!! I went in there to get a used car but I came out with a brand new car because of the best offers I could not just pass up!!! Praise the LORD!!!
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