We have previously purchased our other vehicles elsewhere. We had a Ford Fusion that had two different recalls on it and we took it to Pudmann for service. Their service department was excellent and because of that we went to purchase a new vehicle through them. We have never had as positive of an experience as we have with Pudmann Ford. Our salesperson, Elliot was fantastic. The finance man Bill, excellent too. They made the experience so smooth and easy. Every interaction we have had with anyone at this dealership has been great! Would highly recommend this dealership to anyone and recommend them seeing Elliot. You will be pleased.
All the best! That's what we wish our friends, and our friends at Pundmann Ford deliver "all the best" each time we take our car to them for service. They treat us like friends, know our names, show us respect and care. Even the people who are not directly involved with our service treat us that way.
Purchased a new vehicle (An Escape) Looking for and purchasing was not a problem. Everything has been great, Went in at 8:00am, Home by 3:00pm with my new Escape. It’s about time for my first oil change, so customer service, I don’t know yet.
Have been dealing with Pundmann since the 1970's for sales and service. I could not ask for a better dealership in every way. They are always been courteous, truthful efficient in there sales and service department. I would recommend this dealer and service department to everyone.
My sales agent was Mike Howe at Pundmann Ford in St Charles, Mo. Mike was an excellent representative for Pundmann as he was not pushy, very knowledgeable of the product, 2018 Ford Taurus, and spent the time necessary to ensure you knew what features were available on the car and what benefits Pundmann Ford offered to their customers. He was extremely interested in providing the best customer service and in meeting the needs of the person buying the car. All of the Pundmann Ford staff I dealt with were very friendly and professional. If I were looking for a car again I would highly recommend sales agent. Mike Rowe. You cann't go wrong with Pundmann Ford in St Charles, Mo. I am telling all my friends and family to go there.
I had "the works" done to my 2017 Escape at Pundmann Ford. They are the only service vendor that has serviced the five news cars I have bought from them over the years. I even buy my tires from them. Pundmann changed my oil, rotated my tires, and did a full inspection-providing a report. I was completely taken care of; they did a great job, did it in a timely manner, and treated me with care and respect. I will only go to Pundmann Ford for my car purchases and service, because I am completely taken care of.
I had 2 factory recalls pending for this company service vehicle. Rather than making 2 separate visits, the service rep suggested waiting until all required parts for both recalls were in hand. This enabled me to have the repairs made in one visit minimizing my loss of productivity.
My salesman Tim did an outstanding job of listening and being patient with me. I had two trade ins and wanted to reduce my overall financial obligation and own a vehicle that has a warranty. Thanks to Tim im a proud new owner of 2018 F150 xlt. I love it.
Larry Guthrie is the best salesman I???ve dealt with
by erick from DealerRater.com
December 4, 2018
I drove 1000 miles based on a deal we made over the phone. Mutual trust between Larry and myself led to quick paper work and an awesome experience when I arrived after 14 hours of driving. There were no floor mats in the vehicle and when I asked about them, Larry immediately solved the issue by giving me upgraded all weather floor mats. I guess I???ll be driving back to Illinois next time I need a truck.
Buying a car can be stressful, but we had a positive experience at Sunset Ford and with our salesman Tim Stewart. We had an idea of what we wanted, we did our research ahead of time and made sure we were prepared when we arrived at the dealership. It was very apparent that Tim respected our time and wanted to see us back on the road as quickly as possible. He was straightforward with us and was patient with my questions. We would 100% consider returning to Sunset Ford for our next vehicle purchase.
Brought my mustang in for an oil change and check up, ended up needing 4 new tires. Mike helped me choose a great set of tires for a great price, he worked with me to make sure the timing was spot on and I was able to get back into my car before the end of the day. Extremely professional and helpful.. I plan to go back to Mike for all my service needs in the future.
Looking to buy a new Ford?...Then I would highly recommend asking for Brad Dostal. We just purchased a new 2019 Ford F-350. He was very knowledgeable and did not pressure us or bother us after we test drove a few trucks, makes it so nice not having a salesman call you every day after you test drive a vehicle. We will be looking to replace another vehicle next year and won't be going anywhere else but Sunset to see Brad Dostal.
I was headed to another dealer and stopped by here and met Brad. I was going between. Lincoln and Ford. I ended up buying a Lincoln elsewhere but after speaking with Brad I was really wanting to buy something from him. I felt I needed to do a review just on his personsability and great conversation we had in the hour I was there and test drove an Edge. My next ride and anyone looking for a Ford will definitely be referred to Brad by me. He was just a great guy.
Found the vehicle we were interested in online at Sunset Fords website. Went and saw it met with Dan, the buying experience was very easy and when we picked up our vehicle he went the extra mile syncing our phones and showing us things about the vehicle before we drove off the lot. Will definitely refer people to Sunset Ford and Dan. This was actually our second purchase here, however it had been quite a few years in between. Both have been awesome
Our 3rd purchase from Marshall ford, Jim Parisi was an excellent salesman. A very seamless process, Jim spent extra time with my wife explaining and showing features to make her comfortable and confident in our purchase.
Purchased new to us, used Lincoln MKZ. Owning an older MKZ we were knowledgeable and happy with the vehicle. The newer model with all the electronics was very confusing. Our sales person, Drew. Friends, walked us through the processes of setting up the necessary electronics. Took great care making sure the vehicle was cleaned and ready for delivery. The entire purchase expirence was enjoyable. I would highly recommend Drew and Jack Schmitt Ford/Lincoln to my friends. This is my second purchase.
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