Used 2022 Ford Escape for sale near Berlin, MA

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

I purchased used '22 Escape SE AWD two years old, low mileage and delighted with my dealer purchase. Upon extensive research, I was aware the loss of market value, which is why I purchased used. This vehicle is produced in volume as 'low-end' entry among 22 field competitors. Yes, there are several vehicles out there higher rated, more expensive, but my research validated highest cargo storage - highest mpg, for the reasonable market price. You can benefit from this depreciation by buying used! Some complain of the transmission, or slow pickup, or passenger door side panels. I have had no issues after 20,000 miles 6/2024 and get 31.3 mpg combined which is stellar!! A great value for the used car price-not new price. I would recommend as a reasonable value, HIGH capacity SUV can accommodate 4 airport passengers full size luggage is my first Ford of 21 cars purchased. Styling is very attractive, good assortment of safety features. Rear seats slide for extended passenger or cargo capacity.

Excellent Ford dealership, they were easy to work especially for my trade in and covered very thoroughly the Explorer I was interested in. All were very nice during my purchasing process.

Love my 2022 SE PHEV. Purchased from Carmax. Comfortable cloth seats, rear seat legroom is great, electronics are way above average especially the iPhone connectivity. Large cargo space behind rear seat. Nice looking 18” wheels. Have only purchased two gas fill ups since Oct 2023. I really have no complaints.

always happy with the service and people .go over and above for the customer. Have never had a problem. there seems to be little or no customer service today except for Granite Subaru. Service department and Jamie were wonderful made me confident about driving will always be my choice. will recommend them to my friends.

I have no had this car too long. So far, so good. But I have owned previous Escapes. Lots of added features on this one!

I had a great experience when I purchased my 2024 F350. I have purchased 10 vehicles from Franklin Ford.

I purchased new nine months ago. No problems. Lots of good options. Good mileage. Up to 35 mpg on highway using cruise control. Acceleration is excellent. A lot of room for a small suv. The only thing I don't like is the dial shifter. I prefer a stick. In my opinion this is an excellent all around suv. It doesn't do everything and it doesn't please everyone but show me a car that does. I would recommend it.

I purchased Kia Rio. Runs and drives great. This is excellent condition. Finance process easy and fast. I pick up the car same day. They are transparent service and explained all situation. Highly recommended

I’m really enjoying my 2022 Ford Escape SE more than I expected. This SUV is new to me having purchased “used” at 4500 miles just 3 weeks ago. It’s mainly used for my work commute. We just finished a trip we take several times per year and what comfort and performance! The several drive modes - normal, eco, sport and slippery roads - really make a difference in response, feel and performance. I used eco mode for the 350 mile trip home and confirm an incredible range of well over 500 miles on a 16 gallon tank. This is not a hybrid! This shreds the performance of our well-liked 2015 escape that gets about 350-400 mile range on the same size tank. The turning radius of my 2022 is noticeably improved over our 2015 model. The headlights with auto high beam is a real treat too. The heated seats are excellent & improved over our 2015 for fast heating & comfort that goes beyond the seat to the seat back as well. I’m looking forward to owning this SUV for many years.

Purchased my second vehicle with dealership and Mike Howard in sales and the finance team make the process easy. Treat you like family. The service department also make you at feel at ease and will keep you coming back as a return customer.

Great response to all my questions about the certified pre-owned vehicle. I am very pleased with the purchase .

I purchased my car a few weeks ago from Imperial Ford, and I am extremely happy with both my vehicle and the service I received. The customer service was outstanding—very kind, caring, and professional. All of my questions were answered, and my concerns were addressed with patience and care. I truly appreciated the guidance I received throughout the entire process. I highly recommend Imperial Ford.

Our sales advisor, Ali, is a true professional. He provided us with a clear path to keep within our financial means. Even doing our research ahead of time online, Ali reviewed the new arrivals to make sure we did not miss any choices. Moving from the Sales Dept to the Business office, Nic explained the costs and optional packages in detail. There were no questions unanswered. Anyone looking to begin with a smooth, enjoyable sales experience with an advisor who listens, ask for Ali. We left with a car AND a smile.

So glad we came to stoneham ford to look for a car. This is what all dealerships should be like! We came not knowing exactly what we wanted, and Dave helped talk us through the different bronco options/levels & add ons. He was not pushy at all and extremely patient with me. I would for sure recommend this dealership to anyone who is in the market for a ford!

I brought my vehicle in for a routine oil change and an exhaust odor during low speeds. It was my first experience with Ira Ford Auburn. Enadora in service was very nice to deal with. I would definitely recommend Ira Ford for servicing your Ford vehicle.

Best Ford Dealership I have been to in 19 years. Stop in and see Mark Diamond! Excellent Sales Rep! Kuddos to Mark, Sales Mgr. Les and Dillon in Finance!

Professional, courteous, direct and straight-forward experience buying a car from them. Delivery was also perfect. Very nice doing business with them.

Very easy to deal with and no gimmicks. Dave was a great sales. Person in the staff was all very friendly. In and out quickly.

Best dealership in the area. Everything about the transaction was as they agreed. They delivered the vehicle, signed a few docs and I was on my way.

Bought a new truck from these guys and they went above and beyond to make it happen would highly recommend buying a vehicle from them.

I had an excellent experience working with Bobby and Rich, they were upfront and honest and I swear I was only at the dealership for 15 minutes, they have no additional fees and their cars are in the best condition and at the best prices!

Ross provided us an excellent service. Really good buying experience Highly recommended experience. He helped us through the procedure and helped us choose the car we always wanted. Thank you dear Ross.

At 65, I?ve bought dozens of new vehicles over the years. I?ve learned to stick with good dealers when buying and servicing vehicles. ?Good? means honest and capable. Acton Ford fits both for buying and service. That?s why I have been using them for over 20 years. Saves time and money and stress. They get it done right when I need it done.

Customer service is always great and the service performed as requested.