I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
I have gone to 18 different dealers through the Bay area, most that I went to wouldn't work with me on the price I wanted to pay for the cars, or would say I they have a car on their lot and when I got their the car would magically be gone. But when I called Josh at Vacaville Kia not only did he work with me on the price of the car he had, but he also had multiples of type of cars I was looking for, and he had a couple options for me when I got there, i finally decided on a 2018 Kia Sorento. Josh got me better than what I wanted for the exact price I wanted to pay. It was worth driving 100 miles away to see a dealer who had honestly and integrity, and I have never worked with more professional and helpful person as Josh, and if more dealers we're like him I wouldnt have been so absolutely frustrated with the car buying process the past few weeks. If I ever go to buy another car I will see Josh at Vacaville Kia!
Josh, thanks for getting me into the car I truly wanted!
This is a top notch company. I contacted them about a used car they had on their lot which I had found online. I had to travel two hours to get to the dealership and when I called about the car I talked to Jeff Perkins who answered all my questions, was very easy to contact when I called back with a question, and when he knew I was serious about the buying the car and I was worried that someone else would buy it out from under me before I could get there, he assured me that he would not let that happen.
The car is an older car but was clean and like new -- and before we drove it away he had it further cleaned up. I feel like I have a new car and I love it. I could not have asked for better service and I would buy again from this dealer and Jeff without hesitation.
I had had an accident in my previous car and I think I was still sort of in shock. But I trusted these people and my trust was not misplaced. They came through for me 100%. I also dealt with their financial person, Victor, who was incredibly easy and enjoyable to deal with. The whole process was smooth and trouble free. They felt like family.
Thank you, Jeff and Kia of Vacaville. You are rare treasures!
Two hours later when we arrived at the dealership he came out to meet us and walked us to the car. I could tell that the car had been lovingly cared for and detailed by the dealership. It was exactly the car I had been looking for but had been unable to find anywhere else. I felt the price was very reasonable.
Jason Pham took very good care of me on my new car. Took care of my issues and concerns. I was in and out. Very good personality and humble man. I would definitely send customers his way. 2 thumbs up to him and this dealership.
the tem there was great they where very patient with me I was a little picky but only because I wanted the perfect vehicle for me and my family and the staff there all helped me to leave with an awesome SUV thank you so much so in love with it
From the minute I got out of my old vehicle, to the minute I fired up my new racecar, Napa Ford knew exactly how to make my experience nothing but positive. Every team member I interacted with conducted themselves in a friendly and professional manner. I truly felt like family there. HUGE “atta boy” to Kevin Massey and his team for all they did to get me behind the wheel of not just a car, but a lifestyle!
Customer for life!
Mark really took his time to understand my family’s needs and point me in the right direction. I ended up purchasing a 2019 Traverse. Thank you SO MUCH Mark!!! You were the kindest salesman I have ever worked with.
Just stop in here and talk to Dom! Awesome dude, very informative and nice. Process isnt too long. Got a free cookie and water while i waited. Overall good service and i couldnt be happier with my new car.
My experience was prompt and very pleasant. From the paperwork process to the car it's self. ,and outsideThe car was immaculate inside. A few days later the was a follow up from the manager if I was satisfied.
My service advisor Jennifer Simmons is GREAT at her job!!! Without her I don't think I would have received the level of service that I did. She was instrumental in getting the previous dealership (Lithia Toyota) to do the repairs that needed to get done in order to pass smog as well as Lithia paying for the repairs. I will be forever greatful for all of her help. Toyota of Vacaville is the BEST.... THANK YOU JENNIFER!!
Austin Miller is a wonderful salesman, he has tons of knowledge on every car I was interested in, i was very impressed, i will definitely purchase a car from him when I'm ready
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