Used Ford Escape for Sale in Greenfield, MA

This was the first time there for service. I needed it done by a specifice time, and the dealership I had taken the car to for 8 years, since it was purchsed was not able to help me. As a first time customer, they were able to get my car in. Were able, after a thorough inspection, able to identify and fix the problem. In addition, because of the time involved they provided a loaner car. It was a newer version of my car, so it was easy for me to get in and out of. I was greeted immediately by the porter (I apologize for not remembering his name, but he was very helpful. Steve the advisor made me feel very comfortable. I hate going to dealerships, I always feel like I am going to be "sold" something I don't need. Tiffany in the loaner office was friendly and very helpful. It is also worth pointing out, that while they are in the midst of construction, every effor is made to make it easy for customers. Clearly identified parking, a drive up lane. And while the quarters are tight, they were orderly and functional. It was my first time there, and I will be back.

So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.

I came to Country Hyundai to find a used, affordable, quality automobile under warranty. I met Scott Peters who presented and showed me three used cars you were selling for around $9,000-10,400. He showed me three cars which included the two I test drove; a Toyota corolla and an Hyundai sonata for about $10,000-$10,500 and mileage under 80,000 and year after 2010. I test drove both cars. Scott Peters then asked me which of the two I'd like to take for my repair place to look at in Chicope, MA. I drove the sonata since I liked the way it drove and the lumbar seats and other aspects mentioned. When I returned, I was favoring the sonata, and Scott Peters said the 2011 about 40-50,000 miles $10,500 Toyota was sold. I preferred the sonata. Scott Peters competently handled the sale of the used sonata to me. We arranged the time to complete the financial meeting with Chris. I cleared the finances with my sibling and Scott Peters. We waited for the necessary time to wire the funds to the local bank to be cleared and ready. Chris Patrick managed the formalities and provided the information about the warranty and paperwork. All three of these people adjusted to my having my auto repair review, my financial payment requirements and even retrieving my title from home. Amber Brainerd was both knowledgeable and very thorough and accessible when she spent adequate time with me in my new used sonata reviewing and acquainting myself with the workings of the panel and basics. She followed up thoroughly with me and provided excellent customer service including personally helping me transfer my remaining belongings from my old trade-in car to the new used one. Overall, I think they were attentive to my purchase of the vehicle and demonstrated both a professional and sincere interest to help me find a used, dependable car I am satisfied with, and I thank you.

I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.

This past Christmas season, my Mother-in-law, my wife and I were heading out to Ohio from the Boston area to be with my wife's family. I had a 2013 Dodge Dart with roughly 55,000 miles on it, and it appeared to be in great shape, so we decided to take my Dart out to Cleveland for the 12 hour trip. Long story short, we didn't even make it out of Massachusetts, as we broke down on Route 90 at a rest area, the transmission DIED. We were over two hours from home at this point... I called AAA and they towed us to the nearest Chrysler Dealership, Metro. I walked into the service department visibly agitated at the situation, with my less-than-amused wife (who never wanted me to buy the Dart in the first place...) and my Mother-in-law in tow. Orlando greeted us, and offered the waiting room up to my wife and MIL while he and I figured out what we were going to do. Orlando understood my situation, and how my wife was clearly agitated with me -- and he made sure to do everything in his power to keep me out of getting in more trouble!! I got a rental from Enterprise while leaving the car with Orlando and drove out to Cleveland. Orlando called me the next day stating that Chrysler wasn't going to cover rental costs for me, and that the parts for my car were back ordered for at least a month. He instructed me to call Chrysler myself and gave me some ammunition to fight them with. Unfortunately, they wouldn't budge when I called. But, without me even asking him to do so, Orlando saw that the situation was B.S., and fought them for me. He had Chrysler conference in Enterprise and he talked Chysler into covering my initial out of pocket rental costs, and another 10 days of rental. He fought for more than 10 days, but Chrysler wouldn't budge... Knowing I was going to need a better solution than just 10 days, I called and said to Orlando: "You can see my Dart is in perfect shape other than the transmission that's under a recall. What can we do so I never have to see that Dart again?" Enter Marlon. Orlando got me in touch with Marlon, one of the sales guys. I told him my situation, my financials, and all the details. Because I was upside-down on my loan on the Dart, we had very limited options as to getting me into a new vehicle. Even though this is a Chrysler dealership, I think Marlon could tell I didn't want another Chrysler product. He showed me a 2015 Nissan Altima they had on the lot, and it was a perfect fit. He was able to work with the bank to make sure my payments didn't go up at all, and that I was able to get a very nice rate on the loan. Considering that I broke down in an area that I wasn't familiar with, I was at the discretion of the AAA driver as to where the car was going to be taken. I could not be happier that I ended up at Metro. Marlon and Orlando were outstanding.

I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok All in all it’s nit bad but to make it better you have go go up in trim and of course price I will not purchase or lease it again.

Purchased a new explorer from best local dealership with best service center, best sales and service people. My husband and I both purchased new vehicles and service outstanding! They are quick and efficient in doing all needed work! Love new waiting area and friendliness of staff. Mark in sales great attention to detail and our needs. Thanks to Mr. Brozowski in service when I called like the Geico commercial " I have a FLAT tire" help!!! He told me what to do and I was on my way.

This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.

Not a customer but I stopped in on a Friday, without an appointment to ask for help with my tires. There were pressure issues. They went out of their way to get me into the garage and proceeded to adjust the air pressures for me. At NO charge! I wasn't there for more than 15 minutes. They were so very helpful in spite of not knowing me. Guess I'll be an Ernies customer in the future. Great service, friendly staff. ¿¿¿

Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.

Hi my name is Pete and I own an welding and metal fabrication business with a mechanical crew that travels for our work. We have been purchasing our F-150's, F-250, F-450's and F-550's at Marcotte Ford for years. We have learned the hard way where best to purchase our vehicles. We have found that Marcotte Ford has the best service available in our area for the larger trucks and a great sales team making getting a new vehicle whether it is a large truck or smaller F-150's a more than pleasant experience. I am more that happy to recommend Marcotte Ford whenever anyone is looking for a new Ford vehicle. Peter Kirchner Dalton Ma.

Thai is the best car I’ve owned has everything I have ever wanted came with every option possible would buy the new one when I go to get again

My husband and I purchased a 2013 C-Max Energi Hybrid. Both the salesperson, Mark Lyon and the finance person, Glen Gagnon were extremely helpful and gave excellent service. Our 2003 Focus ZX3 was in for repairs. The service provided was excellent.

Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.

I needed an oil change etc., appt was 10:30, showed up early and was taken. Enjoyed a great breakfast at the Lugnut Cafe, took my coffee in the wait room, read the paper, enjoyed the TV. Everyone was pleasant and courteous and soon was on my way. Thanks again Marcotte Ford.

This car meets all of my needs. It is roomy and comfortable, drives very smooth, and has little or no blind spots. I have only had it for a couple of days. But I live my car!

Steve was great - he helped me with my oil change, which also turned into needing a new battery. He called before doing anything we hadn't discussed and he was professional and kind. Im always happy with my experience at Marcotte. Everyone is always friendly there! Thank you!

This is the third Ford Escape I have owned. I have stepped up in model each time. This is a Titanium. I am loving all of the ' bells and whistles' it has. It has plenty of leg room front and back; and the cargo space is fabulous. I am loving the moon roof and heated seats, too, as well as the mpg.

Just bought my third Ford Escape from Marcotte. Best experience ever! Bonnie-Master Certified Sales Consultant is the best to deal with when looking for a New or Used Car. She is so kind, helpful, listens to what you would like in a car and gets the job done. Will continue to buy at Marcotte and the FORD brand.

This vehicle has lots of room. There is plenanty of leg room. It’s the most reliable vehicle I have ever had! I really like the interior too

For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.

Very pleased with Stephen Robinson's sales experience.

This car I bought used at 3 years old and 52K mi, I now have 87K on it. It is fairly decent on gas. The only problem I have had with it is the car seems to have a problem with bypassing the anti theft system in order to start. I have it to be serviced again. I had an ignition switch replaced 6 mo ago and it started having this problem again. It would start right up after turning key after pushing it in in ignition. then sometimes it wouldn't . it would take 10 to 15 minutes to get it started. The last time I had to leave it at the grocery store parking lot and getting it towed after 45 minutes of doing this