Drove almost 2hrs to see a truck. Truck was ok but dealership was unwilling to negotiate price ANY! Told us it was already priced low though the first salesperson we spoke to upon arrival had told us they had "wiggle room because it was priced at the top". We weren't asking much just meeting us half way for add ons we'd have to do. Funny enough the next day we got emailed and they were ready to deal. No thanks!
It was Monday temp was in the teens and my heater went out .I called Columbia Ford and spoke to Bobby in service and he said bring it in. With no appointment they repaired my truck. The staff was friendly and very helpful and keeped me posted on the progress. I would like to thank everyone for their help and kindness.
I bought a used Fusion Titanium. I absolutely love the car! Terry was wonderful to work with. He stayed after hours to help me. My only complaint is the car could have been cleaner before I drove it off the lot.
I was recently looking for a good used car to buy my daughter for her 16th birthday. I found one I liked online and contacted the dealership via e-mail. Brittney Smith was quick to reply to my e-mail and answered all of my questions about the car and set us up a time to come in on a Sunday to look at the car. She even e-mailed me the Carfax report and some additional warranty info I asked for. That Sunday, my wife and I met with a salesman named JD and he was very nice and helpful with all of our questions. He was not pushy and did not try to pressure my wife or I into purchasing anything unlike some salesmen at other dealerships tend to do. He gave us space and let us look at the car and test drive the car so we could decide if we liked it or not. We put a deposit down that day and came back the following Saturday and bought the car and took it home so we could surprise our daughter with it at her birthday party! She LOVED it!!! It was a great day and a great buying experience. I highly recommend them!!! FYI, we bought the car from the Lebanon location, but I'm sure their other stores are just as great!
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