Far exceeded my expectations! Keith Young was the salesperson that I was blessed to work with. His professionalism and knowledge was extraordinary. If you are in need of a vehicle, and if you have ever dreaded (as I did) walking into a car dealership, please do yourself a favor and visit Landers McLarty Toyota in Fayetteville Tenn. From the very first person I spoke with (thank you Denise Jett!)
To the representative in the Finance Dept. (thank you Kerry Hanak!) I'd like to say thank you for such a positive buying experience.
I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
Drove almost 2hrs to see a truck. Truck was ok but dealership was unwilling to negotiate price ANY! Told us it was already priced low though the first salesperson we spoke to upon arrival had told us they had "wiggle room because it was priced at the top". We weren't asking much just meeting us half way for add ons we'd have to do. Funny enough the next day we got emailed and they were ready to deal. No thanks!
After checking all around for a lightly used Honda or Toyota minivan, I settled on CarMax since they had the ability to transfer several possible cars from nearby stores. I requested a transfer from Birmingham and it arrived earlier than promised. I test drove it, waited a week to make a final decision and made the purchase. The whole transaction was done professionally and without any extra sales pressure or tactics. This is the 2nd car in the last 6 years I've bought from CarMax and I'd certainly shop them again.
Originally we were supposed to be buying from someone else but she left. We got "transferred" to Robert Shrier! I was super happy with his knowledge of the vehicle and his happy and welcoming demeanor. Great salesman. Thank you for everything! :)
Michael (my customer service Rep)was courteous, knowledgeable and provided a thorough assessment of my vehicle. The entire service team is friendly and helpful.
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