I gave this rating because of the attention, consideration, and accommodation that I received from Rex Aaron. God bless his heart. He took very good care of me. As for Anthony xxxx at service, he did not demonstrate any customer service etiquette to me. I was already upset about my disappointment with vehicles that I purchased just in May, and having so much problems. He got very argumentative with me on the phone coupled with condescending attitude. When I came to pick up my car he completely ignored me, and never acknowledged me, even as as I was saying hello to him. I was taken care of by others. That is not how I know Lincolon.
They understood what vehicle I was looking for and made the effort to find one they could give me a good deal on. My sales rep Vince followed up quickly with the questions and info I needed BEFORE I even had to come into the dealership so I wasn't wasting my time. It did take took two hours from when price was agreed upon until I was out of the dealer with car. Thats too long for paper work.
VERY PROFESSIONAL OPERATION ...WITH AN APPOINTMENT WHICH I MADE EVERYTHING WAS PREPARED AND READY TO GO . VINCE AND THE SUPPORT STAFF THAT WORKS WITH HIM ARE TOP NOTCH . THIS IS THE SECOND NEW TRUCK I PURCHASED FROM VINCE AND I CAME BACK EVEN THOUGH THEIR NOT THE CLOSEST FORD DEALER TO ME . THE LAST 2005 TRUCK WAS WHAT I WANTED AND ROBIN FORD FOUND IT AT MURPHY FOR ME . COOPERATION AMONG DEALERSHIPS IS ONE OF MANY REASONS I'LL ONLY BUY FORD .
Mary Kelly went above and beyond to make my car buying experience stress free and frankly enjoyable. She worked with her General sales manager, John who was equally as pleasant to get me the exact car and price I wanted to be at. I will be back for years to come and cannot thank them enough!
Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it???s worth it to wait for him. He is the main reason I go there for service.
The sales people are very helpful and outgoing. They listen to what you were looking for. Which as we all know is the most important thing when looking for a new vehicle. They try to get you exactly what you want.
Overall, I have always had a successful experience with Keyser Miller. I have used Them for both of the Escapes that I use...one 1 own & 1 I lease from Them. My Salesman (Rick) and the Service Desk, for example Mark have always been nice to work with.
This is what the car buying experience of the 21st Century should be like. Gina contacted me immediately, took some of my information over the phone and I was there at 9:00am the next morning. The experience was easy, low pressure, and enjoyable!
I had the pleasure of purchasing a car from a wonderful salesperson. Carol made my entire visit comfortable and stress free. She was engaging and professional. A salesperson that really knew her stuff. I would definitely refer her to all my friends and family looking to purchase a vehicle. I'm extremely happy with my purchase!
Salesman Bobby Bird was outstanding! His honesty, personality, professionalizum and knowledge well exceeds a 5 star recommendation! Excellent experience with Bobby Bird and everyone we delt with at the dealership as we purchased our new vehicle.
We purchased a 2017 Explorer from Sheridan in Wilmington (specifically from Al Stevens) in February. We had been to another dealership who wasn't willing to give a fair price on the vehicle we were looking at, so we went to Sheridan. They were willing to make the deal we were looking for. Al was extremely helpful and very pleasant to work with. My husband and I have recommended Al and the dealership to everyone we talked to. We got a phone call from the previous dealership two weeks later now ready to make the deal we asked for earlier. I told them, "Sorry we are no longer interested. We bought our vehicle at Sheridan without the hassle.".
Eric - was willing to work around my schedule, and was able to assist me in getting the price for my vehicle to what I was able to afford by working around several options. He even had a few matchbox cars to keep my kids a bit occupied. As well, asssited with my outgoing phone calls for change of services with insurnace/OnStar service due to my deafness.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
They were very nice. The cars I looked at were very clean. I ended buying a different vehicle from a different dealership simply because of the specific vehicle I wanted. But I put money down on a vehicle, and was refunded and even then they didnt pressure me and still were very nice throughout the process.
I went to numerous dealers over the past few months. Most of them have been nightmares. From the second I walked in the employees were friendly and helpful. The truck I got was so much more then I expected. But I basically got a new truck . They worked with me and helped me figure out the best plan for me. I'm glad I chose to go to this dealership. I would definitely recommend it.
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