A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
by Shadow from NJ
November 20, 2018
I have a 1998 Ford Expedition and this one is like night and day. I’m enjoying this newer one. I’m still getting use to all the options I have now. Great vehicle.
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
Most reliable car I’ve own
by Sportfan from Overland Park KC
November 1, 2018
This car meets all my needs. It is a comfortable ride and sits high off the ground. The speakers are amazing. Love my new car.
Sheehy Ford is fortunate to have wonderful folks both in their Service department and the Body Shop. They went out of their way to not only keep me updated but worked with the relevant companies on my behalf. I am extremely grateful to Steve and his entire team in the Service department and Erica and her team in the Body Shop.
Best Vehicle I've Ever Owned. I LOVE it.
by MichiP from Lafayette, Co
August 25, 2018
This vehicle is everything I need and more. I transport twin sons and their Boy Scout companions to camps and other events and this has enough room to seat 7 full grown boys plus me and at least 4 fully packed backpacks without the need for any additional carrier. The push button ease of the 3rd row seats is wonderful - no more straining my back/neck pulling straps and hauling seats up and down. All of the power controls are very intuitive. I love the "infotainment" center with its large screen, easy controls, lots of usb ports and charging ports including a DC plug-in in the 2nd row! Rides like a dream, gets much better gas mileage than my 2007 Honda Odyssey minivan - LOTS better. Road noise is a non-issue, stereo sounds amazing, power moonroof is alot of fun. The venting back windows are such a great idea for air flow/climate management. The engine drives like a dream - even at 95mph. Smooth as silk. Responsive, luxurious, powerful and beautiful. I love my Expedition!
Randy was very helpful and pleasant. I would not hesitate to recommend him to anybody and I'm sure he will be there for me in the future.Thanks Randy for all the help.Pete
Great vehicle so far!
by Mike M from COOKEVILLE
August 2, 2018
We test drive other vehicles in this category (suburban) and we're just not impressed. For the money you get a whole lot more from Ford and a much nicer ride. I'm a Chevy guy and this Ford is pretty awesome.
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