I don't like pushy sales people but Raef was very courteous, knowledgeable and helpful. He helped find what I was looking for. The finance process went well also. I would recommend.
Love My Explorer!
by Stephleigh from Leawood, KS
January 2, 2019
I use this vehicle for so many things! From work, carting materials around for training and workshops, to hauling my kids and their friends to and from activities, to hauling my daughter's wheelchair and/or walker when she needs it-- the Explorer does everything I need it to do in perfect comfort, smooth ride and style. This is the second Explorer I have driven and this time we went with the Platinum package. It is insanely luxurious from the seats with built-in massage to the ability to change the color of your ambient lighting-- Ford has thought of it all!
Daughter???s car needed to be repaired. It was a lemon so Gil gave us to Dayshawnwho was very good to work with. He was very helpful in helping my daughter get a car she liked and could afford with the help of Tony in finances
A Great Value
by GinaS. from Florissant, MO
December 31, 2018
This Explorer has a lot of room. With the 3rd row seats folded down, I can place many items such a luggage, antiques, and more in the back. My favorite feature is the heated steering wheel. I have 4 young men in my family and we fit comfortably in the Explorer during road trips. The ride is smooth and quiet.
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
We were not able to come to an agreement, my trade wasn’t worth what I had hoped, but the experience was amazing. I am selling my car myself and will be back to buy the vehicle I had found at the dealership.
I came to look a new car. David was very friendly, honest and helpful. He took his time to explained to me all the procedures from buying my car to finance my car, and he went through the features on new vehicle with me. I don't feel very comfortable when go to the dealership, but David proved to me otherwise. Could not asked for a professional, friendly service at Honda Eagle Dealership; and I came out with a brand new car!!!!
Enjoyable and hassle free car buying experience!!!
by StephanieEdgeOwner from DealerRater.com
November 27, 2018
I hate buying cars. It???s a long drawn out process where half the time I don???t even drive off in the car I came in for. Charles changed everything and was such a breath of fresh air! It all started when my husband and I were searching for a good deal on USAA where we came across a Ford Escape. It wasn???t even a minute after we clicked on the search button when the phone starts ringing with Charles on the other line ready to help us. First of all, my husband and I are very busy and Charles was the first to understand that. He handled EVERYTHING online for us! I was able to send him everything through email and if I needed anything I could get it done through text message. We agreed on price and told Charles we only had an hour and after that we were leaving. Charles assured us both that everything will be done at the price we discussed. At first I thought it was all fake and was waiting for the typical car sale but my husband and I decided to give Charles a shot and made what he called a ???VIP Appointment??? with him that afternoon. When we showed up, talk about FIRST CLASS SERVICE! He had the vehicle we WANTED parked up front ready for us to take home! My husband and I sat in the tv room where Charles brought everything to us! The vehicle was priced at EXACTLY what he promised us and we signed right there. After signing, Charles introduced us to Steven in service who is our go-to-guy for all our oil changes and service. After meeting Steven, we met Ben Perry in finance who was so amazing and helpful. Ben got us taken care of quickly and was very efficient. As soon as we were done, Charles was waiting for us outside with two sets of keys and taught us everything about our vehicle. We told Charles that we could only stay an hour but we didn???t mind spending an extra 30 minutes with him. He wanted to make sure we understood how to use our new Escape. He hooked up both my phone and my husbands and even fixed it here we could start our car with our phone! It was an amazing experience and I???ll definitely be back every time I???m ready to purchase a new Ford!
Fits my family's needs
by TimandTrisha from Hopkinton, RI
January 2, 2019
The Explorer is great car with enough room for my family. The features in the car are awesome. Very comfortable ride. Would highly recommend the Ford Explorer.
We had a great experience at Five Star Ford Plano! Our salesman Brett Ingersoll was very knowledgeable and made the car buying process very easy. He located the car my husband wanted and had it transported to the dealership for us to pick up. He then had Lupita help us get the window tint installed before we picked it up! The finance person Ben Perry was very helpful in getting us the monthly payment we needed but still made sure we had the coverage we needed on a brand new car. The entire experience was just awesome for us. Definitely recommend this dealership! Thank you so much for having such awesome staff!!
All the bells & whistles
by Dwaine from Grande Cache, Alberta, Canada
December 31, 2018
Everything & more than expected. We keep discovering/learning new features on the vehicle every time we drive. Options we didn’t even know we needed. It’s above and beyond.
The sales and service staff at this dealership are awesome. Becky called me later in the day after I'd dropped my truck off for some diagnostics. We discussed some options for upgrading to a newer, pre-owned vehicle with MUCH fewer miles. She and Wally were professional and helpful throughout the entire process. (Becky also has that happy, pleasant demeanor you just enjoy being around.) Buying a vehicle can be stressful, no doubt, but my experience at Five Star Ford of Plano is always a good one because of people like Becky.
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
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