BEST SERVICE EVER!
November 6, 2018
I took my husband's 2010 Terrain into this GMC dealer after having HORRIBLE experiences at the local dealer where he bought it. After years of being treated like dirt, I called the GMC dealer in Costa Mesa. It was the BEST thing I could have done! . Our Terrain needed a recall item (the other local dealer couldn't seem to get the part and the employees in service and SALES were always snooty and rude, seriously weird since my hubby and I are both highly educated professionals!). GMC Costa Mesa immediately "special ordered" the part and called me when it arrived two days later. When I went in for service, I was blown away by how helpful EVERYONE was! I was greeted with smiles and assistance from the moment I got out of my car...and NOT in a bad way! No sales pitch. No pressure. Just nice people who actually ENJOY their work. Very refreshing! My service rep was Cruz Pena, but Fred Lockett, Jim Olson and Ana the cashier were all great. Our terrain needs more work, but Cruz asked me to come back in 1,500 miles to verify the root of the problem before spending $$$. I actually look forward to going back. GREAT JOB GMC COSTA MESA, Cruz, Fred, Jim, and Ana...YOU HAVE A NEW CUSTOMER! Robin B.