Customer service interactions were wonderful and pleasant, however I put Customer Service at 3 stars (really 2.5 stars) because there were several mix ups of when to bring in my car. I talked with an agent on the phone and it was left open that I could drop off my car the Tuesday or Wednesday before Thanksgiving. I took it to the dealership to drop it off Tuesday after I got off work. When I arrived there was no paper work on my car to be serviced on Wednesday. So the agent set up another appointment for me (which was discussed to be on November 30th at 8:00). Once I left the dealership I received and email stating that my service was scheduled for 11/23 at 8:00. So I assumed I heard it wrong. Then later that evening I received another email that my appointment was scheduled for 11/23 at 8:00, so I figured that was correct since I got 2 emails on the same day. So I showed up at the dealership on 11/23 at 8:00 only to be told that there was no paperwork for it to be worked on that day. At this point the service agent said for me to just take the loaner car and leave my car there so I did not have to return again and it would probably be Wednesday the 28th or Thursday the 29th that it would be completed. The work was finally completed and I picked up my car on Saturday Dec. 1.
I did notice however that my back tail lights on the passenger side were cracked which I do not recall from before. I do not know where or when this happened but I did notice it after I picked up my car later that afternoon.
But anyway, the customer service interactions were great but there were just some mix ups with the paperwork.
Ashley and Montana were very helpful and patient with me through the process , I recommend you shop with them and there staff because they help me find the car I wanted and they were friendly through the entire process . Once again I thank them so much and they have a customer for life
Looked in several different places couldn't find what we wanted. Stopped in not only did we find perfect truck with a great price. Roger made the whole experience hassle free and in and out in record time. Roger made our truck shopping experience stress free highly recommend thanks again
Russel and his team are my christmas elves this year. If it wasnt for them trying so hard to find my husband and i a car that we could still use our trade in sebring for we would have been stuck. He is amazing and i would recommend anyone who needs a car to go talk to him. He will get you a deal!
We had a TERRIBLE time at other dealerships on the only weekend my wife was able to go with me to purchase a new vehicle. One dealership that was 1hr + away from our home said they had the vehicle we wanted, "on hold" for us. Come to find out, only AFTER we arrived at the dealer, the car had been moved to another dealer the evening before. No call, no letting us know... so we drove that far for nothing. After keeping us there for 5 hours telling us they'e be able to get us a nicer vehicle, down to what we wanted to spend per month, we finally left (they couldn't come close to our preferred monthly payment event though they kept saying they'd be able to). Fast forward; I called Brant at Lebanon Ford and he was awesome. We got there an hour before close on a Friday - and within an hour, he had done as much work for us as the other dealership had done in five hours. Brant worked to get the car we had found and wanted, transported to Lebanon Ford (closer to us), and by Saturday afternoon we were happy "new" car owners! Brant and the rest of the team we dealt with, worked quickly and worked very hard to get us in and out in an amazingly short amount of time, while also making sure we were well taken care of! I can't say enough good things about Brant and his team. They were very busy the weekend we went, yet we didn't wait long and we felt comfortable and assured the whole time that we were being well taken care of. Thanks guys!
Thanks so much to everyone at Lebanon Ford for getting me in this gorgeous vehicle today, but super special thanks to Jeremy Harrison, salesman extraordinaire, Kyle Carlsen for giving me a super deal on my trade-in! I had a wonderful experience and will always come to Lebanon Ford for my car buying needs!
I worked with Bryan Hoying who was great to work with concerning the purchase of the car. He listened to what I needed/wanted in the car and gave me several options. The overall experience with Bryan was great from start to finish. Working with Simon who is the tech guy had the patience and answered all my questions concerning operating the car. Jenny in finance made the process painless. If you are interested in a Ford contact Bryan Hoying great person to work with. Very happy.
We have worked with Tim Flanagan on 2 vehicle purchases. He has always been very polite, honest and fun to work with. He doesn???t just try to sell you a car, he really wants you to be happy with what you get. The entire sales staff goes above and beyond to make the whole experience as easy as possible. We will definitely come back here to buy our next Ford.
Tim was very helpful with all aspects of finding the right vehicle and price that fit my expectations. Tim was very down to earth and made me feel comfortable throughout the time I was there. I would HIGHLY recommend Tim and the whole team !
This was our 3rd experience obtaining a car from Lebanon Ford. As with our previous two experiences, the process was seamless. Jeremy was knowledgeable and quick to respond to our questions. Also, there was no pressure which says a lot. We were able to take our time and make an informed decision and the dealership honored a price match which kept our business. Would highly recommend.
It was a pleasure to work with all the employees I have listed . . . I probably would not have a car yet if I had not gone to Lebanon Ford. They are definitely "people people" which was very important to me. They were great to work with and their goal was to make me happy! They have continued to support me and my new vehicle even after the purchase. My experience with other dealers before Lebanon Ford was very discouraging and disappointing. I will return to this Ford dealer for my next purchase.
Aaron Funkhouser was very helpful and willing to spend the time to make certain we were satisfied in our truck trading and buying experience. Aaron reached out to area dealers to find the truck we wanted since Lebanon Ford did not have one on the lot to fit our needs
Easiest buying process ever. I’ve purchased about 30 cars over the years this was by far the best experience I’ve ever had bar none. No car dealer BS - no 4 square crap none of that back and forth trying to extract every nickel it was just really professional.
Devon was fantastic! Couldn't have asked for a better rep to go through. He was friendly from the beginning and established great rapport during the test drive. I would not have ended up buying if it wasn't for his sensitivity to my time and needs. Greatly appreciate his help, honesty, personality, attention to detail, and work ethic. Your company is very blessed to have him on staff.
Geiger and Mark Zinser made it quick and easy to purchase my new Edge, very happy with my experience at Cronin! I have purchased from three different dealerships in the past and Cronin has by far given the best customer service!
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