Very pleased with their work.... Kept me informed the whole time... Price was about what I expected, I was hoping it would come in cheaper... But I think it was very fair. The important thing is, the work was done correctly.
I called Barb in Service and told her my remote died on my car and could not open or close my doors. I tried replacing the batteries and nothing. She got me in right away to have it looked it. The tech. reprogrammed my existing remote as well as programmed a new one and everything worked again.
I have always dealt with Barb. at the dealer in Service because she takes great care of me and my car. Never a hassle, always up front and is the greatest in my book and why I always go back for any work my car needs. She is my go too person for everything and is the best.
Great customer service! We told our salesman what we were looking for, gave us options that fit our needs and budget. He was right on, they were all great!! Once we decided on the one we were driving home, it was a very easy and quick process. This is our fourth vehicle from this dealership, every experience has been this wonderful. We will definitely be back in the future when it's time to trade in for newer or vehicle needs change.
Great car! Great service! Great deal! Work with Kristie, she was wonderful to work with before, during and after the purchase. No hard sell, just pure information. My wife said it was "like working with her sister" (if you're wondering if that's a good or bad thing my wife gets along great with her sisters).
Even after the deal was made their service did not end there. The Boucher team made sure the car was spotless and in brand new condition before they would hand it over to us. No swap out the plates, hand us the keys and see you later. There wasn't a speck of dust anywhere on the interior, there wasn't a single crumb on the floor, and it had a wax job on the exterior just for good measure (thanks Jim you did a great job). I would recommend this dealership to my best friend.
Had the best experience purchasing a beautiful certified Edge Platinum. I drove 3 hours and would do it again.
Mark was a complete professional and personable as well. I've boght a lot of cars in my life. My favorite car and enjoyable aftrrnoon.
Go see Mark Ford if you want to purchase or lease a vehicle and enjoy the process.
Could not be happier!
I used the web portal to make an appointment. I chose what appeared on the screen and added main issue for vehicle service needed. When I arrived for service, it could not be completed, for I chose oil change. However, I did include the additional item for vehicle service. I had to bring the vehicle back. The service employees were accommodating and topped off the necessary fluid that was low. The website for service appointment needs to be revisited, so it reflects what, I as the customer, need to be serviced.
Alex my service person in very nice, listens to my concerns and works with me on all car problems.
The customer parking there is terrible. The waiting room is totally outdated. Some one needs to find a way to update or to move the business to a new location. My previous car was a Toyota - purchased approx. 2 miles from Boucher. Heiser Toyota offers a terrific customer waiting area and a exceptional customer service experience. Things get out dated they need to be changed. My husband and I both purchase Fords in 2013. If I purchase another one I will look for a new dealership
Brian Nord was an outstanding sales person, taking care of every detail in the whole process of purchasing the car and making sure every detail was taken care of.
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