Used 2020 Ford Explorer for Sale in Brownsburg, IN

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolute honest truth. I think that everyone is so used to going to the dealership. Being there for 8 hours (you should get paid for being there you're there so long). Sales people trying to up-sell you on every little thing that you didn't ask for. Just an all around miserable experience. Then you go to carvana.com. You put in exactly what you're looking for. Exactly what you want to pay and presto you have a wonderful car. I believe it took me 45 minutes to do this entire transaction. From first going on the site and finding my 2016 Chervolet Equinox (maybe 15 minutes). To uploading my paperwork (5 minutes). To being approved (5 minutes). To having the car delivered, taking a test drive and signing the papers (20 minutes). It was the best transactions I've done since finding my husband. I've told everyone I know about this. We've watched videos of other people getting their cars. Too funny. Thank you Carvana for this wonderful experience. Can't wait to get my Husband a car now.

Was looking for a 2015 or 2016 Ford Edge AWD, Gene Lewis Ford had listings that fit my needs but I was reluctant to drive from Mooresville, Indiana to Lebanon, especially with all of the dealers in Greenwood, Mooresville and Plainfield. Boy am I glad I did. I started off by using their email and a phone call. Told them what I was looking for and what I was willing to pay, they were happy to help me. I ended up making the drive and met Debbie who stayed late to show me the car on Saturday, no pressure , friendly and very knowledgeable. Told her I would think about it in Sunday and get back with her on Monday. Monday morning I sent her an offer and terms and she got the job done ! When I picked up the car she had it detailed tank full and that my expectations were met. I have bought a number of new and used cars and I have to say that Gene Lewis does it right! Thanks to Debbie for meeting or needs and she has earned Gene Lewis Ford a new customer

Bill was great! He searched for a car for me and called me many times for discussions. Thanks

James was very helpful from beginning to end for the service I needed on my 2013 F150. It was a warranty repair, which I???m sure doesn???t provide revenue to the dealership, but clearly providing great service leads to those revenue producing relationships. I???ve purchased new from Ford in 2006, 2010, and 2013 and plan to again in the next year or two. Thank you, James, for further concreting my expected future decisions to continue to be Ford. Have a great day!

Gead costumer service gread experience really amazing inventory I bought a 2015 Chrysler really frenly and easy fast on paperwork I was in and out in 45 minutes really happy thanks

The sales team is easy to work with and seem genuinely interested in making sure you drive away with the right vehicle for your needs; not just the most expensive vehicle you can afford (like some other dealers). They're more than fair on trades and actively help you find the right combination of rebates and financing options to save you the most money. Robert and Nate are great guys to work with and made the whole lengthy process as painless as possible.

We had an emergency need for a car after our engine blew on our car. Normally car buying is a very stressful and nerve racking experience. Not this time. We are very happy with our purchase. Thank you

In error, my previous review was only one star! I have been a customer of Don HInd's Ford for more than 25 years and wouldn't think of taking my car anywhere else. Jim Zell and the service technicians are #1 in my opinion! Thanks for allowing me to correct my post.

No problems whatsoever, even after the sale, they went above, and ask to see Brian Minner, he is the go-to guy in sales, very sharp when it comes to the vehicles he is selling, very polite and cordial, and will do you an awesome job! cannot say enough about the guy, he was there at least till 10pm, and it only took so long because of my negotiation over the price lol! Go Skillman!

Best price, awesome service, and by far the easiest buying experience I’ve ever had in 30 years. Joe Marcello, Randy Martin and Bill Skillman set the standard! I sent my brother their contact info as soon as I drove off the lot.

I worked with both Becky Skillman as well as Peter Woollacott. Becky was very helpful and patient with me as I had an idea of what I wanted but was not 100% sure. Becky listened to what I needed then what I also wanted and helped me narrow it down to a Ford Escape and Hyundai Tucson SEL Plus. After driving both vehicles I fell in love with the Tucson. After I made my decision I worked with tenacious Pete to get the financials done. I was preapproved for a enough and had an interest rate prearranged before going to the dealership. Pete looked at what I had gotten negotiated and said to me I know you can get a much better rate. He negotiated on my behalf and got me an interest rate that was a full 4% lower than what I had in place with my current financial provider. At no point in this process did I feel rushed or forced into any choices. The Woollacott team was a pleasure to work with. I was honestly dreading dealing with the “car sales person” persona where they try to force you into buying what they need to sell and not what you want. That was definitely not the case working with Becky and Pete. When it is time for me to buy another new vehicle I will definitely come back to see Becky and Pete.

I searched for months, both online and in my area, for the specific car that I wanted: A 2013 Lexus GS 350 F SPORT with AWD. I finally found one that had been owned and operated in California, which was a big deal to me because I didn't want one that had been owned and operated in a Rust Belt or cold weather state due to corrosion issues. This dealer had bought this car at auction in CA the week prior to me finding it on Cars.com and when I called the dealer, the guy I spoke to (Amir) was very friendly and helpful. He even climbed under the car for me on the lot and took photos of the undercarriage and the engine compartment to show me that the car was very clean and had no rust. I live in KS and this dealer is in IN, so this was going to be a complicated deal since I also had a car that I wanted to sell (not trade, but sell for cash). I had never bought a car from an out-of-state dealer, and I did my homework on Fishers Imports. They had nearly perfect reviews, but I still shared my apprehension with Shawn and Amir but they put my concerns at ease. These guys (Amir and Shawn) were patient, professional and courteous throughout the process. They made me a fair cash offer for my car, sold me the Lexus for a fair price, and did their part to make the transaction quick and smooth. I drove my car there and sold it to them and purchased the Lexus and drove it home, all in the same 1,100 mile and 18-hour day. I even had some (previously unknown to me) minor title issue with the car that I sold to them, but they helped me work those out and get the transaction done. The car that they sold me was as advertised, and I've been driving it for nearly a month with no issues or surprises. The car was clean and in very nice condition. They were responsive via phone and email, and while there were some minor bumps along the way they did what they needed to do to get things right and ensure that I was satisfied with the transaction. I would buy another car from these guys, even long-distance, and I would also recommend them to family and friends alike. To date, I'm completely satisfied with this experience.

I HAD A HARD TIME COMING TO A DECISION TO LET MY 2000 MUSTANG GO, AND GO IN DEBT AGAIN FOR THE 2014. MUSTANG I FINALLY SETTLED ON. RAY MILLER AND THE OTHER GUYS NEVER MADE ME FEEL LIKE THEY WERE PUSHING ME. BUYING A CAR IS NOT EXACTLY MY MOST RELAXING THING TO DO, BUT THE EXPERIENCE WITH RAY MILLER WAS THE BEST. THE ONE BAD REVIEW I READ WAS REGARDING ONE OF THE SALES GUYS. WELL, EVERY BUSINESS HAS IT'S GOOD/BAD PEOPLE. I WORKED IN THE AIRLINE CUSTOMER SERVICE FOR 40 YEARS, AND THERE ARE A LOT OF GREAT CUSTOMER SERVICE PEOPLE OUT THERE, AND SOME NOT SO GREAT. I WAS ONE OF THE BEST.....OF COURSE. :) RAY MILLER AND SHELBY BLUNK WERE THE MOST ACCOMADITING AND ALWAYS THERE TO ANSWER ANY QUESTIONS, OF WHICH I HAD MANY. FROM MY EXPERIENCE, I WOULD SAY YOU CANNOT GO WRONG WITH THE MARTINSVILE DEALERSHIP OF RAY SKILLMAN. I'M SURE THE OTHER GUYS ARE GOOD, I JUST MENTION RAY MILLER AND SHELBY BECAUSE THEY WERE THE ONE'S I WORKED WITH. IF/WHEN YOU ARE LOOKING TO BUY A CAR, AT LEAST CHECK OUT RAY SKILLMAN IN MARTINSVILLE. R SMITH

Ryan Stevenson was very helpful and professional. We really appreciated that he guided us without being pushy. I am extremely satisfied with my new Kia purchase and experience.