Used 2020 Ford Explorer for Sale in Fairfax, VA

My car was here 3 times trying to diagnose and fix. My usual shop charged me over $200. and dented my car. Nathan at Ourisman told me my 3 visits were covered by my warranty. YAY! Nathan is AWESOME and was always so nice, helpful, and professional. NONE of that dumb woman thing from my usual shop. Mr. Willie was wonderful as well.

Thumbs up to IVAN, ERIC, FRANK AND RYAN. Each one of you did a unique and great job, helping us through the process. There was no need to come home with bunch of papers, cus all documents were downloaded onto a flashdrive for us. Great technology and excellent deal! 👍

I love taking my car to Birmin Chevy Manassas, I had a seat 💺 issue 4 my Camaro and was told to buy a new one but when I took it there they gave a new Camaro for two days and end up even telling me it was just a switch issue. They got my car by her fit state and I am loving my Camaro. 👏🏼👏🏼👏🏼

My wife recently took my Ford Escape in for a leak caused by the drain from the sunroof. The shop preemptively fixed my recalls for me that I wasn’t even aware existed and got me back in my vehicle the same day. Excellent service all around and quality interactions throughout.

Shopping for a specific pre-owned vehicle can be both challenging, time consuming and often frustrating. Four months ago we decided on finding a one owner, luxury four-door, family style truck as our 2nd vehicle. We were a one-vehicle family for some time and it made sense to search for that type vehicle to both travel comfortably and safely in and carry light cargo to and from home. We Chose Ford. We choose Sheehy Ford, of Gaithersburg, MD. We decided on a 2015 Ford F150 four door Lariat that was in most ways more of a luxury vehicle than "just a truck". We visited several dealers in 2 states; test drove, and read up on Ford Lariat specifics, engine types, ride quality, and design. Every Dealer "store" visited had the year and low mileage pre-owned models we were interested in. When we compared vehicle similarities, options, mileage, and pricing, all were mostly similar, yet something was missing that caused us to revisit Sheehy Ford in Gaithersburg, Md., a second and third time. Three crucial elements at the other factory authorized dealers we visited (at least for us) seemed to be unmemorable. The three muted elements in the other stores were in the forefront at Sheehy Ford. The sales floor at Sheehy was quite busy yet quiet and the people were going about their work and helping prospects. Then there was the used car manager, Joe Evans and others that came to meet and greet us each in a no-pressure environment. And then there is Andre Hammond. Andre Hammond came highly recommended and became our Sheehy associate salesperson. Soft spoken, very helpful, enthused, and led us to F150's that were only a brief walk from the showroom. We went on two test drives with Andre. We decided ourselves to buy the Lariat. Andre did not persuade us to buy the Lariat, It was how he presented himself, and relevant knowledge that I would suppose is a virtue of a trustworthy salesman. Thank you Shelley Knight for your presentation on products I had not thought deeply about but was necessary. The Bullet liner application you recommended was a good choice and Easy Care insurance will become a great asset. It is also good to note Sheehy management has placed women in positions of accountable responsibility. When the time comes to service our F150 Lariat, there will be no choosing a source other than Sheehy Ford, Gaithersburg, MD. I have met with service department managers and have confidence in their technicians. We really don???t think our vehicle buying experience with Andre Hammond was challenging, time consuming or frustrating. It was for us, a pleasant, and brief experience that will soon be repeated as our 2016 Fushion Lease will soon expire.

Rick and Adrian are very helpful, would definitely recommend anyone buying a vehicle to come here!

We???ve pitched a 2013 Lincoln MKZ 2017 Ford Fusion and a 2018 Ford Explorer From Matt at the Sheehy Gaithersburg location. Matt was thorough and extremely patient with us. He made himself available and easy to reach. We will continue to buy from Matt at Sheehy!!! They???re Awesome 😎

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

I was looking to trade in my older Ford, For a Newer Ford, The salesman was Great ! Big Place ! Lots of Vehicles ( Ford's) I bought a new 2017 Focus, what a nice car ! the transaction, ( trade in ) was fast...great service.... The salesman, made it easy to buy... &.... explained Everything, in good detail ! Thumbs Up !!!

I'm not a car person, but I LOVE driving the certified 2014 A5 I bought in December 2016 from Rockville Audi. I did a Wash/Baltimore area search on cars in stock and the pros & cons of certified vs. not certified so when I saw my car listed, I thought it was a fair price. I then did a quick online review of the dealership (I didn't want an adversarial experience) and saw that Maria Cokinos had good reviews. Basically, I made to deal over the phone, I showed up three hours later on Dec. 23rd and I drove off with my 'new car.' The words I will use to describe the experience are: fair, respectful, a win-win. I really do love driving the car, buying it was a positive experience and I appreciate Maria's follow-up to make sure I'm comfortable with the car. I recommend Rockville Audi, no hard sale from the finance manager, Maria was great and I'd bet the others on the sales team are real pros too.

Vinny helped me out, this was literally the 5th dealer I went to he was honest, helpful, and worked for me. I was I a rough situation where I needed a car right away and this was the most honest dealership I went to as well as a great deal offered! I had a camaro in the past and loved it, looking forward to driving my new Cruze everywhere. Recommend 💯

I was interested in trading in my Q50 to reduce my expenses and get myself into a more reliable vehicle with great space, MPG, and cheap insurance. I met all these marks with the C-HR. Although I can be a tough client at negotiating, Serge and Kent were awesome at trying to find a middle ground where everyone wins. I was able to minimize my trade loss and come out with a great 60 month 0% APR loan and reduced my monthly expenses by at least $50-$70 from my 2014 Q50; however, I had a new 2018 C-HR! Great job, guys.

Everyone here at the dealership has been fantastic. From salesmen James Cubbage and Muhammad Shaikh to General Manager Cory Hoffman and the finance department???s Austin Chamness, they all spent significant time with me over the past couple of days, helping get me into a new 2018 Malibu hybrid. They were professional and courteous, made the process easy, answered all my questions, and didn???t give me any BS double talk or push unwanted options on me after I declined. That???s all you can ask for when you???re making a big purchase like this. I???ll use Bomnin again in the future, without a doubt, if I???m still in the DC area (but hopefully I don???t need one for several years now!). They???ve got a pretty darn good team in place.

My wife and I needed to purchase a new vehicle, after her 2013 Sonata was totaled in an accident. We decided to purchase another Sonata, and then came the hard part. We had to decide where to purchase it. I contacted many dealerships, but we ended up going with Fitzgerald Hyundai in Gaithersburg. Our salesperson, Bobby Davis, couldn't have been easier to work with. He was personable and put no pressure on us to buy that day. During the test drive he explained everything about the vehicle, even little things we didn't know existed on the car. He answered all of our questions, and made us feel comfortable. We also spent time with his sales manager, Jenna Keller. Like Bobby, she was wonderful to deal with, and helped make the purchase of our Sonata a reality. She worked with us on coming up with a price we felt comfortable with, and followed up with us during the entire process. They both made this new car buying experience the easiest we've ever had. We would recommend them and Fitzgerald to anyone looking to purchase a new vehicle.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

I went to Koons Ford in Falls Church yesterday to browse the cars. I met a nice girl Ayla who showed me their preowned inventory. Had a great experience - very honest and helpful people. Thanks so much to Ayla and their manager Mike . Can't wait to go back and buy a car there. Thanks guys!

Andy was excellent! He was neat, prompt and was genuinely pleased that I was his customer. That is rather rare these days, but I am glad Andy is the exception to that rule. Andy took great care of my car while it was getting its 20,000 mile service. The only quirk was the strange development of lugnuts that had swollen so large that a wrench could not fit on them. As that was the very first day that Ourisman Ford's Service Department had worked on my 2014 Escape, I am very certain that "swollen lugnuts" were not any fault of Ourisman. However, I'm still wondering what exactly happened. I've had a dozen cars in my lifetime and never had lugnuts swell, EVER! Is it a Ford thing? Is it a third party parts manufacturer thing? Did the dealership in Greenville, SC overtighten them? Before the service at Ourisman, the dealership in Greenville is the ONLY other place to have worked on my car. Have I been driving around for the last 5,000 miles (or more) with lugnuts that would render my car unserviceable by roadside assistance if I had experienced a flat tire? I've got to know! When my car goes out of warranty, will I be better off getting some different kind of lugnuts? I've got to know! Andy went the extra mile by getting one of the service techs to talk to me about the lugnuts. Thanks, Andy. The problem still irked me. Therefore, I looked for other resources and called Ford Customer Relations. They were very helpful by getting a case number set up to compensate for the parts and labor to replace what certainly must be defective parts. The only thing Ourisman Ford's Service Department could have done better would have been if they had gone ahead and coordinated with Ford to replace the lugnuts. Driving around knowing that I can't get roadside service because of the lugnut situations has made driving a little more tedious. But again, please let me be clear: Andy and the rest of the 20,000 mile service was handled very well. I also enjoy the convenient location of Ourisman Ford. The likelihood of me recommending Ourisman to family or friend is only an 8 because I have not yet had much experience with the service department. After more visits, that likelihood will definitely go up if I experience the kind of service that my advisor Andy provided on my last visit. Another factor that made my rating as high as an 8 was the wonderful waiting rooms that Ourisman provides for service customers! THANK YOU SO MUCH for having a "business" wait area with no televisions and excellent, fast wi-fi connectivity! That was fantastic! Thanks, Andy! Thanks, Ourisman!

Great? Very good service!? I arrived after car dealership business opened at 9:00a.m. and I went to the service center. I thought that the car dealership business and service center would be open at 7:00a.m. but I researched and found out that they opened @9. I was sent to wait in the lobby and enjoyed donuts and keurig (coffee, tea, and hot chocolate) beverages.

Very positive experience with this dealership. Went in to test drive the new (and very much in-demand) F-pace. It ended up being a bit more car than I wanted at this point. Worked with Will. Nice, kind, low-key and patient. Next time I went in it was to test drive an Audi Q5 they had on the lot as a trade-in. I'd done my research on the car. This time worked with Sam, another extremely knowledgable and helpful guy. Both salesmen were low key, low pressure, and patient - just what you look for in the experience of buying a car. I did my comparison research and test drives of other vehicles, and decided to purchase the Audi Q5. Went in for a repeat visit, negotiated a price that was fair to both parties, completed the paperwork and drove away same day in a freshly washed, already detailed car. Again, no hard sell for extras, and very helpful people throughout the process and in the finance office as we paid. Now a word about the GM, Chris Smith, who had said a friendly hello to me on my first visit in there. As I drove home in the vehicle, I noticed a small chip in the windshield that I hadn't seen before. Turned around and drove back, and was personally assured by Chris Smith that all I had to do was call him, and he'd have it fixed. This is service with a smile, all the way round. Can't recommend them highly enough. Buying a car is time consuming and can be stressful at the wrong dealerships. This is one of the right dealerships, both for Jaguar and Land Rovers, and for the other top drawer cars they often have on their lot as trade-ins. Nice people, low key, low stress experience, fair prices and good treatment. I'd recommend them to everyone, and indeed, just shared my experience with my neighbor who's headed there next week.