Used 2020 Ford Explorer for Sale in Randolph, NJ

For starters Olivia is an amazing people person and when you put her on the sales floor she makes magic happen with her kind, warm personality. Olivia has known about all my car issues over the years and I always said I wanted a pearl white fusion to be my princess car. When she told me she got a job at Maplecrest it was like music to my ears haha! I had a 2010 Subaru Forester that gave me way to many problems & Olivia said Kallen I will make the car of your dreams happen. Not only did she find me a beautiful 2016 pearl white fusion I wanted but that came with a luxury package and AWD!!! That definitely made my parents happy living in Jersey with our crazy bi-polar weather. The Maplecrest Ford of Mendham team was incredible with giving me good numbers and making sure everything ran smoothly as this was my first car purchase ever! Olivia and the team never made me feel pressured in any way & they were always more than kind to me and my family. I will FOREVER recommend Miss. Olivia DeMattio!!!!!!!!

Dead battery in a 2010 Escape, discovered as Winter Storm Jonas began. After the shoveling, I called Family Ford and applied the trickle charger. Family Ford said come one in, we have lots of batteries, already charged. I was in and out in less than an hour....even while crew was shoveling the parking lot. Always friendly and professional, this service department takes good care of me. I like that they do not try to sell me what I don't need. Claudia kyle

I have been purchasing FORD vehicles from Wayne Ford for 20 year's. I recently traded in my Ford Explorer and purchased a Ford F150 Lariat 4x4. I love my new truck. My experience with Vernon was excellent. Vernon was very honest and caring. My process was very easy. It was great to see that I was recognized and remembered from the Wayne Ford Staff, especially by Troy. Wayne Ford made me feel like Family and ONCE AGAIN made my visit comfortable. Wayne Ford will FOREVER be my Ford Family.

Shopped on a Saturday with my son "just to look" and see what was out there to replace my ailing 2000 F-350. Tania walked us around the yard,we drove a couple, no hard sell, just a very pleasant experience. No disappearing act that you get from every other dealer. Found a truck I liked, came back on next Monday and made the purchase. Very satisfied.

I needed a new car to replace my old one from college and Luke was amazingly helpful. He took his time to show me my options and worked with me so that I could stay within my budget and still get the vehicle I wanted. He was knowledgeable about all the new features in my car (my old one was from 1997 so it didn't have anything fancy in it) and took the time to show me how to use all my new features so I didn't feel like a dork trying to figure out all the cool stuff in my spiffy new ride. I'm so happy I went with Wayne Ford and I'm even more happy I had Luke as my salesperson. It's been almost a month and I'm still on cloud 9.

During my husband and my visit to Maplecrest Of Union, we learned a lot from our salesperson, Joseph Opoku. It is wonderful to find a salesperson, so knowledgable, patient, understanding, helpful and not always wanting to hear the sound of his own voice. He actually listened when we talked. Let me just say, "THANK YOU JOSEPH". I am loving my vehicle. I had the opportunity to use the SYNC Connect this morning to remote start my car from my phone. 'FAN-FREAKING-TASTIC'!!!! and the Blind Spot Indicator.....Awesome!!!. Let me take the opportunity to say that our salesperson, Joseph Opoku was Excellent, Excellent, Excellent. Did I say that he was Excellent, well In our opinion he was Exceptional. Please, visit Maplecrest Of Union for all your vehicular needs, ask for Joseph Opoku, you will be in capable hand.

We were simply browsing, looking for an inexpensive car simply to use for the commute to work ~ 100 miles a day, Hector approached us when we went into the sales office for information and very efficiently gave us our options for available vehicles. He was unassuming in his approach and listened to what we had to say. At the end of it we drove out with exactly what we needed. A thoroughly good experience, thank you!

my car had A LOT of issues and was a huge expense. Veronica was very kind and considerate. She explained everything to me so I understood all of the issues of my car. I think the mechanics name is Mr. Peterson(?). She introduced him to me and I spoke directly to him and he was very informative and patient with explaining all of the issues that needed attention on my car. I was very stressed about the cost, but was able to understand everything that needed to be done. I appreciate the effort and patience of Veronica and Mr. Peterson.

I recently leased a 2017 Jeep Cherokee and came to the dealership with a predicament. I had thought I was only 400 miles away from being over and had about 9 months left on my lease. Turns out that I only had 10,500 a year instead of the 12,000 I thought I had (thanks Dana Ford in Staten Island for screwing that up!). Even with all of that they were able to work out a fair deal and I left happy with my brand new car! My only qualm was that it took a very long time (was there 5 hours), but that happens with leasing a new car so not too upset about that. Overall I would highly recommend the dealership and it's staff at both Jeep and Ford.

Yohanseh LLoyd was an amazing salesman from start to finish. I came in interested in viewing a car that was not available on the lot. Yohanseh LLoyd found two cars that were similar and had me test drive both. At this point I told him I would be looking at other dealerships and I wished him a good evening. He called me several days later to inquire whether I had chosen another vehicle and encouraged me to come in again. I stated I was interested in a car at the Edison location and he actually drove it up for me to test drive. When I didn???t like it he smiled and asked me if I was interested in test driving the other cars from earlier in the week. Throughout this entire process he was professional, respectful and most importantly patient. I test drove a wonderful certified pre-owned car but it didn???t have leather so Wagner the finance specialist said we could certify the one I liked in black. Wagner found me financing within a month of repossession and worked with six banks until he got a ???Yes!??? We went to close and the vin stated the car was blue. I told Wagner I thought the car was black and was unsure if I wanted it. We went out to check and the car was midnight blue. After working for an hour to find me financing I stated I didn???t want the color and left. Wagner was extremely polite and said we could take a day to think about it. Both men were working with a woman who was struggling to find financing after a nightmare of a voluntary repossession. They didn???t have to be polite or professional but they were. I struggled at the closing with references and Wagner brainstormed with me to find the appropriate people to use as references. They were consummate professionals and found a girl financing with a 530 credit score. Go see my boys. They???ll make it happen!!!!

Back in 2014, I was car shopping around the Passaic and Bergen County area. And a lot of non-luxury car brand dealerships were rude from the start and presented ridiculous deals. I drove along route 46 and made my last stop at Fette Infiniti. I was skeptical at first because it wasn't my day and it was a luxury car brand dealership. Boy, I was shocked, I walked in and the front receptionist greeted me with a happy welcome. Then I met Ray Ford, he presented and assisted me throughout the process with a humble approach. Ray knows his stuff on all the car models from top to bottom. Now when it came down to multiple offers, my jaw dropped, I told my wife to pinch me, because I thought I was in a dream. All the offers were GREAT. Ray Ford got me into my first 2014 Infiniti QX60 and drove off the lot that same night. Also, I have to point out I had my kids with me that day, and Ray, he's family friendly. He showed my kids the lounge area, and provided them with refreshments like soda juice cookies or water and changed the TV to cartoons, which is Awesome. From there on, my loyalty with FETTE INFINITI grew. That is in 2015 I came back to get my wife a car a 2015 Q50. Then, in 2017 I came back again and got a 2017 QX60. And now 2018, I came back got my wife another car the new QX50 2019. FETTE INFINITI makes you family and loyalty is superb, this is why I come back, they're the best. Ray Ford is a real genuine humble guy, that I highly recommend to all if you looking for a car right now. I had to share my story because it actually happened and bumped into a dealership that really treats you like a family that's what's important. Thank you Fette Infiniti and Thank You, Ray Ford I met Raphael Mirasol in 2017. Great individual, he always carries a smile, with a positive vibe and energy. He's an awesome salesman and very helpful. He got me into 2017 QX60 and today a 2019 QX50. I'm so loyal to Fette Infiniti, that I don't see myself going elsewhere. Fette Infiniti is simply the best, especially there deals. Deals that you can't refuse, it's a dream that comes true. If you car shopping right now don't hesitate just go to Fette Infiniti. I highly recommend Raphael, he's a family friendly guy and he'll take care of you. There's something about Fetti Infiniti that they treat you like family and take care of you. Thank Fette Infiniti and Thank You, Raphael

Jeff is an exception to the car purching Salesperson, very patient, knowledgeable of his various models and goes beyond customer satisfaction in all aspects customer service. I've been a Mitsubishi owner for 8 different purchases and I must say after finding this dealership and my New Sales consultant I will be referring them to my family and friends as a No Gimmick No pressure Real type of car buying experience. Thanks again to Jeff for a great New car experience..:)

It all happened so quickly! Our daughter is turning 17 in March. Her dream car... A White Audi A3. After a web search we found the perfect one for her. This brought us to Jack Daniels Audi Dealer in Paramus to see for ourselves. Guess what?! The car was perfect. It seemed as if it was waiting for just her! That afternoon we were introduced to a professional, knowledgeable and most helpful sales person, Ralph. From the moment we met him, he made us feel comfortable. Ralph took his time with us and answered our million questions with ease and confidence. He took us for a test drive and even had my daughter practice driving in a safe open lot. (She has her permit) The next day we brought my husband back to the dealer...to our surprise, he agreed to this purchase! We have a very happy girl. :) Most importantly we feel at ease knowing that Brooke will be driving a very safe car. Needless to say, we will be back in the near future, as I would now like a new Audi for myself. We highly recommend this dealership; everyone made us feel extremely welcomed. Awesome experience! Thank you, Karen, Bob and Brooke Alexander

1 review 9/25/2017 My experience with Charles Countryman at Maplecrest Ford couldn't have been any better. I contacted Charles with a very vague idea of what type of car i wanted. He listened to my needs and sent me what he thought would be a good fit. I fell in love with the second car he suggested. Because i live far from the dealership, Charles helped me over the phone through the loan application process. Once all of that was complete, i made the 2 hour drive to the dealership to pick up my car. Charles met me there, offering me and my sister snacks after our long drive! He made the signing process as quick and easy as it could possibly be and helped me set up insurance online. We were in and out in about a half hour. Who knew car buying could be so simple?! Charles is knowledge, thoughtful, and truly wants the best for his customers. I would recommend him to anyone looking for a reliable and affordable car!

Rt 23 Ford have the best people from start to Finish. The main reason I bring my truck to RT 23 Ford is Patti McNamara, She goes out of her way to make sure repairs are worry free. She kept me up to date on the whole process during the repair of my Truck. She even called me after hours so she had time to explain what was going on with my truck. She really knows how to take care of the customers. THANKS PATTI !!

car in for service they were quick in and out and wash my car to.the new management in service department Rob is amazing hats off to him 👍🏻

Took my car 2013 MKX in for service. The molding around the panoramic roof became detached; my door panel was out of line; and my brakes were pulsing. Cindy and the rest of customer service is "AWESOME", top rate!! They are concerned about your issues, they go above and beyond to make sure things are done right! And when I said I'd stick around, they insisted I take a loaner car, which worked out because my car had to be held overnight because they had to get a part. So I'm so glad that they looked out for me. Always happy and make you feel very comfortable. I drive an hour and pass 2 other dealerships to come here because they really treat you right!! They really are a class act!

Seeking,finding,dealing and finally purchasing a 2013 Ford Escape in 2012 was a challenge by itself as you never know how the "FINANCE ' guy cuts the deal,no matter what you are still a looser.,lost money. After years of recalls,the last one for 2016 finally Thelast recall for 2016 got fixed in 2017.Hope all calls and recalls over. AS for maintenanace,performance ,and quality jobs Quality Auto Mall has been doing an excellent job as so far in the lat 5 years I had no major issues with the vehicle except fill gas and drive.Any lights, warning,oil changes,wipers,tire rotations,light bulbs are all periodically serviced and replaced. My service advisor has always been very helpful in the upkeep of the vehicle. Highly recomended.

My 3 year lease with Toyota was coming to an end so I was on the hunt for the perfect replacement. I wanted to maintain a similar lease - 3 yr - 12K mile - but find a nicer car and not pay too much more than I was already paying. I wanted a similar style RWD or AWD sports car with a nicer interior, more horsepower, and more torque. I had been test driving all different makes and models in the $25-30K price range for my new lease. The mustang was not in consideration because I thought only an 8 cylinder is the way to go...but I cannot afford one. I happened to be nearby the dealership picking up my girlfriend's 2015 Nissan Murano from its first 5K service and I said "you know what? - I should look at the 6cyl mustang while I am here...just in case". I walked into Ford and saw Paul Scheuing was available. He was happy to help. I could tell that I liked Paul right away. Very nice guy. Very informative. Eager to help. Just as excited about finding a suitable Mustang as I was. I asked to test drive the 6cyl in stick shift. He informed me that the new 4cyl has higher horsepower and more torque than the 6cyl for a sticker price of only about $1000 more. Say no more! More horse and more torque than the 6 - I'd rather the 4 then. Horsepower and Torque were 2 of my most important qualities I was looking for. He offered to let me test drive the 4cyl in manual. Premium package, so it had a much nicer interior than my current Scion FRS. Behold! - my search was over. After a few minutes on a test drive, I could tell this was the way to go....a turbocharged 4cyl Mustang with nice leather interior. Same gas mileage as my current lease, more horse, more torque, nicer interior...similar sticker price. It was everything I was looking for in a new lease. After careful consideration, I was likely going to lease the exact car I test drove, but already, within 24 hours, it was sold to a dealership in Long Island. Bummer. However, it did have 1300 dollars worth of features I did not really need. Over the next few days Paul helped me find the exact car I wanted...and it was even less expensive than the one I test drove. It even had the red leather interior that I really wanted. The original car did not. Paul was amazing during the whole process. He helped me get the monthly numbers closer to where I needed to be. Also, interactions with Jim O'Brien and Chris Messina helped make me feel right at home with Ditschman Ford. Everyone was extremely responsive. Very nice people. Within a few days we had found the car, ordered it, signed the paperwork and drove off the lot in my new dream car (that I could actually afford). The process was nice and easy. I did my best as a consumer to make smart informed decisions and they did a great job of answering all the questions and got me into the right car. Thanks guys.