Our salesman (Alex) was excellent, made the process enjoyable. He was patient, knowledgeable, and pleasant throughout the whole sale. Looked at multiple vehicles and options and ended with what we wanted at a fair price.
The first time in went to website I was immediately greeted. The loan application was simple and fast. The customer service team were friendly. Michael Galer was one of the friendliest sales people I've ever encountered. I would recommend these folks to anyone I know.
Had a good salesman and he helped us find what we needed. HOWEVER... the finance guy I believe deceived us. We asked for one term of financing at a certain price but he sold us some extra protection that brought the overall cost above our original number which we understood, but he sold us the additional coverage and upped the term of our payments by 9 months... said he told us but neither my wife or I remember it that way. I thought it was a bait and switch. Went back in and cancelled all additional coverage and he was clearly pissed we had found him out. Lesson learned ... never buy the additional coverages they sell!! I’ve bought several cars from this dealership, but will probably never buy another one there again because of this experience.
I called and told them what I wanted and they had it ready for me to test drive. They answered all my questions. The process was seamless. They asked me what I felt was a fair deal and we were able to compromise and I felt I got a fair deal. I love my truck. I left with a truck I love and that night I left but it was the start of a long time relationship with this dealer. Mackenzie was so helpful to me. I did not feel pressured.
Friendly, professional service that started with Barry when I dropped the car off and continued with Kelli, the service consultant, who kept me updated on progress. This dealership really goes the extra mile to make the task of having your car serviced a pleasant one.
Mike was very friendly, pleasant and got me in and out in less than the 1hr 15min. I was told my car would take, when I made the appointment. Love that I am able to get service on a Sunday as well. Very convenient You Rock Mike!!!!
My wife and I just purchased two minis they took great care of us from start to end. We had our kids with us and they where very patient since we had a 3 year old boy with us that is a terrorist in any building. Will continue to business with them and recommend them to anyone. Joe Fetz the salesman we felt with was very nice and he was not pushy and forcefull made the experience very pleasant. Thank you all so much.
After a poor experience at a dealership in Maine, I made the 2 hour and 15 minute drive to Laconia and Irwin’s to look at a Certified Pre-Owned Prius. My experience was outstanding and the prices were surprising in a good way. I ended up with far more car for almost $2,000 less than I would have paid here in Maine. I HIGHLY recommend making the drive, not only is it a beautiful drive, it’s also totally worth the buying experience.
I had Eddy Frances for a sales person. I have bought a lot of cars over the years and he was the best one I have ever had. He was great friendly, funny fast and efficient . I would buy a car from him again.
A great buying experience - Bob Brent was particularly helpful in helping us buy our F-150. The dealership is not in our local area, but with the choice and price, it was worth the extra miles. The whole experience very positive - I highly recommend them
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