Came by to get car serviced.Was highly impressed with knowledge and respect your service gentlemen gave to myself, the co-workers and customers. Matt and Allen were very professional also indulge you with a fun humor to make time pass by. Just cant say enough for there caring and charming ways. I engaged with a lady in waiting area about how I would love to obtain service on a Saturday. I was astonished to acquire the head mechanic Chris were her husband.Also displeased when she replied " He will never work on Saturdays." I get slightly frustrated with this issue .
2016 Ford Explorer XLT Review
Great everyday car
by Gavin C from Tampa FL
May 14, 2019
4
Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.
There is a reason I have been a loyal Harbin Automotive customer for almost twenty years. Service and selection are awesome. When I decided to buy a new vehicle I knew exactly where I would shop. Mark Warren saw to it that I got exactly the vehicle I wanted, made sure my test drive was satisfactory, and took plenty of time to be sure I understood how to operate all the technical aspects of my vehicle. Jamie Smith made sure I got the best possible deal on my trade-in (even better than I anticipated!). Troy Loyd assisted me in personalizing my warranty so that my protection plan is tailored to my needs. I left the proud owner of a 2018 Ford C-Max Hybrid. I feel like family at Harbin. I cannot imagine buying a vehicle anywhere else. And the Quicklane and Service department are both great! One stop for everything I need and service beyond expectations!
2015 Ford Explorer Limited Review
Most spacious and comfortable car I've had!
by Doctor B from Clovis, CA
April 12, 2019
5
This car met my needs. It is spacious for my 3 kids and their friends, with plenty of room on the third row sit. The remote key and keyless start is very useful, specially summer time, when you can leave the car locked but running, so the AC is still cooling.
I am impressed with the service I received with BASSWOOD . I was given a loaner vehicle while my car was being repaired. Service was quick and I left very satisfied. By the way my name is Pastor Walter Turner. I own a 2011 sts caddy .
2015 Ford Explorer Base Review
Nice, but Ford needs to fix their SYNC problem
by NadineMN from MN
April 5, 2019
4
Only had it for 2 weeks now. Nice, but the Ford SYNC has a major issue, no bluetooth and costly to fix. Rides nice, nice interior.
I did my research and found the vehicle that best suited our needs and Devan helped us achieve our goal. Devan was very friendly and honest. Our circumstance was a little different as my husband was in Huntsvilles so Devan was patient and sealed the deal via cell phone. He also waited for us to get back to Scottsboro after the Dealership had rolled up their carpets for the night. In our car buying experience in the past, we had sat while being bullied by 4 or 5 people that were not even present when we were discussing a vehicle. This was not the case with Devan, he was with us from beginning to end which I appreciate. Thank you Devan and Harbin , if our needs change, we will be back.😁
2019 Ford Explorer Limited Review
Proud new owner of a Ford Explorer
by Bill98038 from Maple Valley, WA
May 14, 2019
5
Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.
I have never purchased a vehicle from a car dealership before, and i had a great experience overall. I was happy to know that the person i dealt with ( Craig Davis) was very knowledgeable about Honda's and similar vehicles in that category. I looked around for about a month before deciding to check out a 2015 Honda Civic Si coupe at Harbin and am very happy i did. The car is great, and I left feeling like i got a great deal overall and didn't get swindled just to help someone receive a paycheck at the end of the week. They are very personable and if you are looking for a Used or New car i would stop by and check out what they have to offer! Would shop again. 10/10
The entire staff of Harbin was very helpful, friendly and professional. Our experience was so outstanding the first time that we purchased a vehicle (2013 Ford F-250) from Harbin that we went back and purchased our second vehicle (2017 Ford Explorer XLT). Harbin is the number one place to go for your vehicle needs! Anthony Manning and Lee Bradford accommodated us way beyond our expectations. Their knowledge and professionalism really impressed us. Thank you Harbin for another outstanding experience! Robert and June P.
2018 Ford Explorer sport Review
newest car I have ever owned and I really like it
by Kathy from Erie
May 8, 2019
5
perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.
Amanda Wilson was easy to work with, answered all of my questions and provided excellent customer service. I recommend using her for you car buying needs.
2019 Ford Explorer sport Review
Great car buying experience
by oesjoy from Orange Park, FL
May 3, 2019
5
This car met all our requirements and we are very happy with our purchase. We are return customers and feel very comfortable working with Doug Lawrence and David Bruton. They made shopping easy and no stress.
From the moment I found out my previous 2016 Escape from Harbin Automotive was totaled from a rear end accident, to calling Harbin to get information on a new car, Everyone was super friendly, helpful, supportive, courteous and caring. I called two days before I drove to pick out a car, told Valorie what I was looking for and when I arrive on Saturday Anthony Manning had the right 2018 Escape picked out and paper work started. Everything went very quickly. Thank you Anthony & Valorie for this great experience. Marian Kilgore
2014 Ford Explorer XLT Review
We made and comfortable to drive.
by Indiana Irish from Columbus Indiana & Tennessee
March 30, 2019
4
The car met all our needs but one, towing. Decent and as advertised but not great with rolling hills or the mountains of Tennessee. Advertised limit is really the limit.
I had a flat tire. And I mean completely flat. I called Quick Lane for advice about the best method of getting my vehicle to them since I have C-Max Hybrid (no spare, uses portable compressor and sealant). Laura, after talking with me and finding out the severity of my air leak, advised me to have my car towed. Ford Emergency Roadside Assistance had someone to my home within fifteen minutes of my call. When the Quick Lane staff discovered that they did not have the tire I needed in stock, they found one n Huntsville and had it delivered. I had no one to pick me up, and rather than having me wait, my tire was patched so that I could go home. When I returned, at the time Laura had given me, the replacement of my tire and alignment was completed in no time. The service I receive in the local Quick Lane is a big part of the reason I continue to buy my vehicles at Harbin Automotive. Could not have asked for better, or friendlier, service! Both Jordan and Laura, manning the customer area, were great. Geoff Vosen came in to make sure I was satisfied with the quality of service I received. Just a good experience all around.
Took my Jeep Renegade Trailhawk in for routine oil change and tire rotation. Dropped my Jeep off late in the evening only to be greeted with a handshake by a very courteous Conway, Jr. Joseph Turner performed the service on my vehicle. Picked up my Jeep early the next morning as I had requested. When I went in to pick up my Jeep I was warmly greeted by Allen and directed to the cashier that was a real pleasure to talk to. The entire experience was excellent and I will recommend them to my friends. I will be loyal to this dealership not only for all my service needs but for future purchases as well.
2018 Ford Explorer Limited Review
Spacious and comfortable
by Nezam from Mission Viejo, CA
April 27, 2019
4
I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got.
I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.
Went in for an oil change had an appt. but they got to me ahead of time and had the job done quickly.Pleasant employees
2016 Ford Explorer XLT Review
Moving to the high life.
by Chuck & Diane from Shermansdale, PA.
May 12, 2019
5
This car looks 'classy', has lots of 'bells and whistles', lots of horsepower, very 'cushy' inside. Sadly, had to say good bye to our Jeep Sahara; she was not well. We'll miss her looks, but we'll enjoy the smooth ride, and cush of our Explorer.
Basswood Chrysler has the most prompt repairs, friendliest employees, and a clean waiting area...I always enjoy my service apts.
2017 Ford Explorer Limited Review
Love driving this car!
by S. Barbara T. from Keller, Tx.
May 14, 2019
5
Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!
Friendly, good service, large inventory of used F-150s, and clean showroom and workplace. I'll return for future business and will refer them to others. Devan was knowledgeable about the trucks I was interested in and did a good job explaining the truck specs.
2014 Ford Explorer Limited Review
It’s a beautiful car & I love it ! Has plenty of !
by nola49 from Renick WV
March 27, 2019
5
Great vehicle for a rode trip! Very comfortable! Easy on gas ! Great vehicle to haul the grandkids to ball practice! Easy riding & all out vehicle to be rode in city or country!
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