Best experience of buying the truck I wanted out of all the
by Rose from DealerRater.com
November 27, 2018
Went looking for a truck. Brent was able to answer all the questions I had for what I was looking for in a truck. He had the patients to lets me see all the trucks I wanted to look at. Let me test drive the ones I liked. Was able to lead me thru the financing with the great help of Cindy. They found the best rates and payments that fit me. What a wonderful experience. Thank you both for all your hard work and working with me.
Very beautiful and room SUV.
by Daveww from Woodbridge, Va
January 5, 2019
The Ford Explorer Platinum has a very beautiful exterior that has the look of a true SUV not a roller skate like some of the SUVS out there.
Positive experience bringing in my Escape for an oil change. Done in a very timely manner.
Bought used for a winter driver
by Charles from Great Smoky Mountains
December 26, 2018
We bought this car used with 128K miles on it to use as a winter driver. I wanted a V8 engine due to reliability concerns with the V6. The car is very clean, and drives as it should. Fuel economy is worse then expected, at 14 MPG combined driving. The 4.6 3 valve engine produces more then ample power (291 HP) for this car. I'm used to a Mustang GT Premium with 475 HP, and am not disappointed with the Explorer. These engines are prone to valve train noise at idle, and this one is no exception. As for the vehicle, quality is good where it counts, such as the structure of the vehicle. Trim quality is poor in places. Handling is very good for an SUV. The 4x4 would have benefited from a limited slip rear differential.
From the show room to the service department to the body shop this dealership is the best I’ve ever had the privilege to patronize. The entire staff in this dealership is by far the best group of people I have ever encountered.
by GradyE from Cleburne, TX
January 7, 2019
Very comfortable, good performance, nice amenities. Having had the previous version of Sync, the Sync 3 on this model is MILES ahead in user-friendliness and options. The vehicle is very quiet on the highway and excellent on road trips. Very happy with the purchase!
by Rachel Ann and linda ivey from Flatrock , Michigan
August 26, 2018
The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.
New to us
by JoeBob from Weiser, ID
December 7, 2018
My initial reaction after owning it for a week is that the 2012 explorer is a drivers' car. It is a comfortable ride, but you do feel the road. The seating is comfortable and roomy in the first two row. Third row seating is not for big people. The second row seats 3 if the middle person is a small child. The electronics take a while to get set, but seem good once you figure out how to use them all.
Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service department and we are going to use you for all of our service needs.
Ford Expedition to Ford Explorer
by Sally Skellington from Fort Riley Kansas
January 9, 2019
The ride is smooth and quiet. Easy to work with the technology. Extremely comfortable. I own a 99 Expedition, 08 F150, and now a 13 Explorer. Everyone I own has been good to me. Extremely reliable. And great for everything I do.
I bought a pre-owned vehicle from this dealership. The pre-owned sales manager, Mark Lange, absolutely amazed with his willingness to go above and beyond and help get you the car you really want. He did all the extras that make you feel really good about a deal. I love my new to me car but love that the first time I bought from a dealership, my preconceived notions of salesman and treatment were dashed. Mark is really knowledgeable and will do whatever is in his power to make what YOU want happen for you. Steve Eby is also exceptional, he did everything he had in his power to do as well! Guy, the finance manager for that section was also very helpful. Thank you Mark!!!
Love this vehicle
by Momof2 from Princeton, KY
November 10, 2018
It’s the perfect size for a family of 4. I love the dual sunroof and navigation. It’s very comfortable. we are wanting to down size from an Expedition because of the fuel cost and the Explorer still has the 3rd row.
Finished buying my second car from Victory, and both times have been painless, fast, and the staff work hard to ensure you get the ride you need or want. Knowledgeable, great customer service, great selection. If you need a great used vehicle, look into this business!
We'll never buy a Ford again.
by Lumpbizkit17 from Dunkerton, Iowa
January 6, 2019
$50,000 custom vehicle. Check engine lights turn on the the DAY it turns 60k miles, conveniently also the day the factory warranty is up. Beautiful vehicle inside and out but loud as xxxx to drive. Remote start works when it wants to. We traded off our Chevy Traverse with 280k miles on this pile of xxxx. Guaranteed that vehicle is still on the road. Never buy another Ford product EVER.
I haven't bought a vehicle in many years and, frankly, I dreaded the process. I walked into the dealership a bit distrustful and concerned I might be taken advantage of. I met Anthony and was immediately at ease. He was personable, knowledgeable, patient and transparent about pricing. He thoroughly answered all of my questions and I never felt pressured to make a decision. I purchased a beautiful Jeep Wrangler and I couldn't be happier! I enthusiastically recommend Anthony to anyone shopping for a vehicle.
Great Ride But Quality Concerns
by gemma from Cleveland, Oh
November 14, 2018
Has every option available and is super comfortable. the interior and exterior look and feel great. the engine is also powerful. the key to the ford is stuff
First time leasing a car from Roy O"Brien- I ordered my car and my sales person Suzanne kept me informed regarding the build. Very knowledgeable and friendly.
One of best suv I get
by Papaioannou family from Philadelphia Pensilvania
December 10, 2018
The vehicle is in a very good condition, what I mean like a buyers we get what we can support right , we have no regrets we get a very nice suv in all the ways thanks for the patience and for all the good ways your guys tried us
My experience with Mike Bishop was awesome. After being turned down at 3 places , I was recommended to see him . He got me the SUV I wanted the same day . I’m trying to contact him for 5 other family members that wants new vehicles. When I called for him , I was told he no longer works there . Mike is the best salesman I ever had . After getting my car , out of his own pocket, he treated me and my family to dinner as a token of his appreciation for our business. I trust Mike Bishop and only him , not saying that no one else there is bad .... but Mike worked with me and my so so credit and got me what I wanted . I would recommend him , which I have , to anyone I know looking for a vehicle. Thank you .... Ms . Debra Walker ....
by rkhonda from Pleasant view, UT
January 8, 2019
We love the comfort and all the bells and whistles
My husband likes the twin turbo for speed
I love the heated seats and park assist
I came for routine maintenance of my vehicle. Service manager and staff here are very good, polite and patient. Great service! Thank you!
Nice Solid vehicle front seats are uncomfortable
by Coon dog from Minnesota
December 8, 2018
I purchased my 4X4 XLT with 45.000 miles on it .Its very nice quiet SUV pulls my boat well. But the front seat cushion is uneven so the back of my leg sits on a uneavan seem. And I am averag build .The brake pedal bracket is close to the gas pedal so when braking my foot is on the Brake pedal and bracket at the same time. Changing of the heat or AC can be like texting and driving I wish the controls were simpler. Gas mileage is a respectable 20 miles per gallon average even in Minnesota winter this vehicle does not have a lot of storage in the armrest or dash
I leased another car today 10/24/2018. It's my 3rd from Hines Park. The reason I've returned 3 times is Delores Sciberras. I have just retired needed to save money. I thought it was a long shot , to turn my lease in early and lease a new car. The payment is actually less. I thought it was a long shot. Delores made it happen, she's honest tells it like it is. Saving as much money for the customer, very knowledgeable goes out of her way. I'm a Ford retiree whose family members come to when they need a truck or car. I've dealt with lots of car dealers, Hines Park by far is the best. Why, because they have Delores Sciberras.The art of selling a car with honesty. Something thats unfortunately is rare at other car dealers.
What a Awexome Deal i Got
by Minr1356 from spencer
January 9, 2019
I am 100% satisfied with my purchase also my salesman has 110% helped me with any issues since my purchase I would totally recommend any one to this sales place. I have already gave my salesman business card to a couple of my friends
I had a great time looking for my car never felt any pressure to get the sale had all the right answers went above and beyond thanks again
Great deal switching from a VW Jetta
by Ward and Pam Reese from Robesonia, PA
December 10, 2018
Great interior comfort- was looking for a vehicle that for a man ^'^" and a woman 5' The accomodations are perfect for both of us!.
Good power available when needed. Pretty paint - looks black, but is midnight green.
Has just enough ammenties- we're not fond of all the "bells and whistles" Couldn't be happier.
My experience with Varsity Ford was excellent Tony Madison was very helpful in every way possible if I were to buy another vehicle or suggest buying another vehicle it would definitely be from Varsity Ford and I would highly recommend Tony Madison to any of my friends and family
Reliable. Quiet. Looked good. Loved that 4 WD.
by Karen the Ford Girl from St charles
December 24, 2018
Plenty of leg room. Lots of bins/cup holders. Reliable. The only problem I ever had was sloppy liftgate shocks as the vehicle got older. Nominal cost to replace. Held it's own in a T Bone collision with a large vehicle.
I bought my first independently owned vehicle at this dealership. I was impacted positively by how helpful the staff was. I'm also satisfied with the vehicle I had purchased. It runs well and I would recommend this place to anyone looking for a great price on a second hand vehicle.
Rented before now owning one
by Tae Carter from Saginaw
November 21, 2018
This truck my wife and I rented a few years back and fell in love with it. We wasnt looking for one to purchase but the deal fell into our laps and we couldn't pass it up. We're glad to tonown one now.
Great experience Ryan Enderes worked hard to make sure I got the beat deal possible thanks again cant wait to lease my next truck with them
Most reliable car I've owned
by Ford fan from Corona, NY
December 27, 2018
This car is spacious, love the interior and exterior. It is perfect for our family of 5. It is what we were looking for in a car. It is 4x4 which is perfect during snow days.
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