I usually have a wonderful experience with Bowditch. For the positives, Al, our service rep who is head of the Blue Team is always a pleasure to work with. Also the mechanics always do an excellent job on our vehicles. However your new process of not being able to speak directly to our service representative lacks customer service. I had to call back twice to have someone return my call and then it was someone who has no idea who we are or what we need. Finally once she gave a message to our service rep he was very accommodating as always and I was able to have the problem resolved. Our service rep and mechanics deserve a 10, however your process does not. We have been clients at this dealership well over 40 years and my concern is that once the people who we have always had excellent relationships with are gone we feel our service and purchasing experiences will be lacking.
We had a great experience today purchasing a new Honda Odyssey at Casey Honda. Joe Bolton was knowledgeable and professional as our salesman. He provided information and answered all of our questions. It was because of Joe that we followed through with this transaction. He was friendly, easy and comfortable in his work. Joe is a great asset to Casey Honda.
the customer service and the service was excellent but I had a coupon for a $59.99 oil change (synthetic oil) and when I paid my bill it was $74.39. When I asked why was I paying almost $15 more the excuse was that my car didn't require synthetic oil but I requested it so the oil change process required an additional fee (I drive a Toyota Yaris). There was no mention of an additional fee until it was time to pay the bill. I don't like being taken advantage of. Also, the service representative was very nice and professional and I know he's just doing his job, but he tried to sell me additional service repairs. I politely declined each recommendation and he would offer another service repair at a lower rate.
Great experience with Keith and him team. They went out of their way to put me in the truck that I wanted....and I am picky. Keith worked on days off and delivered the truck to my house! They really made it a walk in the park!
My husband and I were looking for a used Ford F-350 and the dealership had one. The internet salesperson, Stu , was very responsive in answering our questions and assisting us. When we arrived to see the truck, it was ready for us to take on a test drive. All of the personnel we met were helpful and courteous. We ended up purchasing from Williamsburg Ford because they gave us a great deal. We highly recommend this dealership!
They fixed the problem; but I hated the cost of the Diagnosis Of A/C System too much.
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