Was greeted by Sarah Bossell ans she was extremely helpful in capturing all my requirements and making other recommendations. Erik Badilla followed up with a phone call to discuss prices for different options, we agreed on what I wanted done at that point in time and the car was delivered as promised.
He was a miracle worker and we were blessed for his help
by Joel Langrine from DealerRater.com
December 5, 2018
The dealer that I have was the best one I???ve ever dealt with. He helped my family in getting our new car but he insisted that we did all the heavy lifting when really it was him. I was blessed to meet him and thankful for all the work he has done in order to get our new car. He deserves the best and I wish more people meet this fellow. Anyways thanks for what you have done and making things possible. God bless you and your family and have a happy Christmas and a happy new year!. Thanks Oscar Cantarero.
Ford company is great. The only problem we encounter is that our Ford edge problem regarding the breaks, turn signal light(we always have to change it ), Air is always off ( we had the compressor changed etc) Always maintain it . We always have to bring this to ford 2010 or other mechanics to get it fix. Now the radio lights is off. The airbag defect has not been replaced. Ford edge 2010 is not a good car always a problem. With other ford cart we have : exurcion,expedition, escape - perfect conditions. We also love ford of orange, great service and very caring to their clients.
by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
We purchased a used Kia Forte here, the car and salespeople were ready and expecting us when we got there, and all was handled professionally. Only nuisance was it took a while to finish prepping the care after we had signed all the paperwork, we had to wait another 30-40 minutes, but other than that, all was good.
I have wanted a Mustang since I was a little kid, my dream car. Rene did an outstanding job throughout the car buying process. He was friendly, patient and thorough with his information on the car. The entire expierence was great from him, to Aaron on the floor, the finance guy all the way to the manager. Very easy process and they made the numbers work for me. Great job guys!
Aaron did a fantastic job with helping me buy my new 2019 Ford Mustang GT. He was very friendly and made the numbers work for me and my budget. I haven???t had a good car buying experience until now. Everything was easy and painless. Great job Aaron, I???ll be sure to refer you to family and friends. Thanks for everything.
These guys at FORD always provide the best service when I service my fleet. JJ is my service manager and gives me an in depth analysis of the vehicle condition and the recommended services at the time and briefs me on future scheduling as well. Overall I'm very satisfied with the service I get and the friendly staff at Chino Hills Ford.
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