Every call was responded to and on a personal level, Customer Service from all was top notch. Sales associate Lynda was very totally involved in my satisfaction and was very personal and was willing to go the extra mile to ensure my satisfaction. Very trustworthy service.
I have brought my father's care in to Franklin Ford twice for safety recall repairs. I felt like I was treated like a person who just purchased a brand new car. The people in the service department are genyine,happy to help customers and you can tell it is a place they are proud to work there. Thank you I will share my experience with people to let them know of the class act Franklin Ford is!
Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
Josue and CJ - calm, patient, and willing to work with you
by rleeman86 from DealerRater.com
December 1, 2018
My experience at Ford Empire in New Bedford was easy due to the service from Josue and CJ. They both were welcoming, listened to what I really was interested in, and got a deal done! The family will use them from now on.
I got my 2013 Ford fiesta with a great sales person JOSUÉ CARCHIPUENDO very nice guy treat you like family if you need someone that speak spanish he is the right person asnwer all your concerns could not happier has a great experience 100% recommended
I had an unexpected serious issue with my Ford and they were excellent in taking care of it! They took care of things in a timely manner, made sure I had alternative arrangements for getting around while my car was in service, and made the whole experience as good as could be given the circumstances. I highly recommend them and I truly enjoyed the experience (who can say that about the hassle with unexpected car troubles!).
I went to Framingham Ford to service my Lincoln MKZ and my experience was truly exceptional. From the friendly and knowledgeable staff, to delivery of my repaired vehicle which was washed... I would return to this dealer in a heart beat.
Everyone at Framingham Ford has always been professional, courtekous and helpful in the five years since I purchased my Ford Escape. The sales process was easy and I have never had a bad experience with the people in the service department. They are always friendly, helpful and accommodating in meeting my schedule. They are a great team to work with for all my car needs. Thanks!
Everyone at Jannell Ford made buying a car a great experience. We got all the information and help we needed from a great friendly staff!
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