I made an appointment, confirmed the appointment when I arrived on time it was the guys day off. So they passed me to someone I had not been discussing my wants with. I explained I had $32,000 to work with. They could have said "we cant help you" And it would have been no hard feelings and I would have been on my way. instead the kept me for 30mins. then came back with 34,500 and said they were loosing money on that. So I got up and left. First off they arent going to sell you a truck at a loss. Otherwise they wouldnt have a job. Secondly there is the sticker price, then the invoice price then the dealer cost. When they say they are selling you something at invoice they are still making $2-3,000 profit due to the dealer holdback and dealer incentive monies. I dont do games, I know what I want I know what I have to spend and I tell them so. either they can deal with that or they cant. I didnt appreciate their games.
We decided to look around for a different vehicle when we pulled into Bob Thomas Ford West. Matt Wilson was very helpful and patient with us since we didn't really know what we wanted. We finally decided on a new Ford Escape and couldn't be happier. Thanks, Matt, for all your help!
I trade cars, and have all of my servicing done, at Bob Thomas Ford West. I'd taken my 2008 Focus in for repair; it turned out that it had major transmission issues; the wonderful Service Dept Team called a halt to the repairs, said there were too many problems, recommended that I go ahead & trade it in, which I'd said I'd do if the transmission was shot. Mr. Jim Robinson then worked with me to trade the Focus for a 2015 C-Max Hybrid. He was the one who worked with me in 2008 to trade my previous Escort for a Focus.
My husband and I love Bob Thomas Ford. This is the 5th car we've purchased from them. They are always professional and friendly. The service department is the best. We always know we are going to get the best service ever.
From the time we pulled into the lot til the final trip pulling out with my new Escape, I got nothing but Great service! Steve Robb, my salesman, was so very efficient in every way. I was particular as to the vehicle I wanted and he had it brought to me in a short period of time and we signed the papers right then! I will definitely send customers his way! Thanks!
Purchasing my new Ford Escape was a wonderful buying experience. The salesperson was attentive and listened to my driving needs and responded with great recommendations that fit what I was seeking. He worked with me on financing options and made the process smooth. The office staff provided professional service and was mindful of my time and needs.
I spoke with Dakota after calling to get a car. He was immediately friendly and helpful. He went above and beyond to make my visit as stress free as possible! I do not feel like they took advantage of me and the sale price was fair for the new vehicle I purchased. The lady at the reception desk was very nice and she kept my 3 year old busy so I could focus on my paperwork. I would recommend anyone looking for a new car to call Dakota!
They did a very good job making repairs to my car after I hit a deer.
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